About 4 months ago, I sold a small $15 item on eBay. About two months later, I get a notice from PayPal that the seller had filed a chargeback on the item saying he never purchased it. Paypal asked me to submit a survey form where I submit proof that I had sent and delivered the item. So, I sent a link to the USPS tracking number showing that it was delivered to the buyer's address. I also pulled a screenshot showing a the buyer's eBay name from Paypal along with a screenshot of my eBay seller feedback with this person actually leaving positive feedback on the item in question. OK, so how hard is it to figure out the buyer got what they paid for, even through their own admission by leaving positive feedback? This was a no-brainer homerun as far as I was concerned.
Well, apparently not. PayPal next says they will not dispute the chargeback and are charging me $20 and the additonal $15 of the chargeback. I call them and they say it's "out of their hands" and it's up to the issuing card to make a decision, often taking up to 60 days or more. So today, I get their decision to deny my claim and award the buyer his money back. So, in essense, PayPay screws me over the CC issuer, and they in turn screw me over further.
Honesly, I doubt they even bothered to do any due diligence in this matter at all; either the CC issuer or PayPal. This is so frustrating to be scammed like this. What's even more infuriating is PayPal does NOTHING but deny, deny, deny. The whole system is rigged because all PayPal has to do is push one button and they get a "free" $20 fee for handling the chargeback. If they denied the bank's chargeback by citing my irrefutable evidence , and awarded in my favor, they must refund the fee and submit to further litigation by the bank. It's so much more advantageous to them to deny the claim and let you get screwed over by the bank (which they know is going to happen).
Folks, PayPal IS NOT YOUR FRIEND! DON'T EVER FORGET IT.
