Forgot to change color of item in title, buyer says I mislead them

[clarabellas_closet]

Hi there,

I recently started selling, I’ve been a buyer for years. I received my first neutral review and feel a bit disheartened because I made a rookie mistake. I’ve reached out to the buyer twice in hopes to negotiate how I can turn their neutral experience into a positive one and I haven’t heard back yet. I’d just like to hear what some of you guys think about this, I just want to be a reputable seller and learn. 

I had listed a Coach wallet and selected a preset description of a similar item for sale, the same style just different color, and thought I thoroughly went through the description to change every little detail to match mine. There was just one issue, I had forgot to change the title... The wallet was listed with the title “Coach Signature Accordion Zip Around Wallet - Khaki/Crimson Red” The colors of the wallet in my photos are the exact colors of how the wallet looks in real life, a bunch of orange, pink, beige, and white. No crimson red though.. It wasn’t until after I received the review that I had completely overlooked the title and realized I forgot to change the “crimson red” portion of it.

The buyer had made an offer, which I accepted and they purchased the wallet, leaving me with a neutral review stating the wallet has no crimson red despite the title saying it had crimson red. To the buyer’s defense, it is a completely fair review.. the title said red and the wallet doesn’t have red, however, I just sit here scratching my head... despite my rookie mistake.. you’d think the photos would have been enough of an indicator to be able to see that there is no crimson red present on the wallet, that could have potentially deterred the buyer from making the decision to place an offer on it. The wallet is clearly pink, orange, beige, and white.. the inside photos are a completely neutral tone. I can’t help but think, why buy an item if you can see the wallet in the photos, it’s colors in its entirety, then leave a review stating the title was misleading. My intentions were to never mislead my buyer, it was an honest mistake and I have reached out to them and tried fixing this.

I left the gentleman a kind message asking if he’d be willing to negotiate, I want to make his experience a positive  rather than a “neutral” one.. I’ve offered to accept a return or even discount a similar item, but alas I have received no reply and the “1” neutral is haunting my rookie profile.

Id love to hear some of your thoughts on this, is there anything else I can do to reconcile here or possibly change the neutral review?

 

 

[tdumonde2014]

What does this mean "left the gentleman a kind message asking if he’d be willing to negotiate, I want to make his experience a positive  rather than a “neutral” one.."? What is being "Negotiated"? How about sending them a return shipping label and a full refund upon return of your item.

[jayjaspersgarage]

Although I don't fly "Coach" I think you need to chalk this up as a lesson without any real downside.  A neutral review does not knock you off 100% positive.  You can reply to the neutral review with a short honest explanation that it was an oversight. 

Many of us have done the same thing in our early months as sellers.   Attention to detail is critical in business.  Letting a neutral slide off your ego is not that difficult once you realize that these things happen.  You may buy something that doesn't match your expectations and give a neutral review as a soft warning to another seller in lieu of skewering them with an unwarranted negative, something that most of us also experience as time passes.

Great photos by the way.  

I think your buyer made the noble choice.

[*smedley*]

you offered, buyer chose not to respond... i wouldn't do anything else...

it could've been worse... take it as a lesson learned and move on...

[toysaver]

"I had listed a Coach wallet and selected a preset description of a similar item for sale, the same style just different color  ......  I just sit here scratching my head  ....   you’d think the photos would have been enough of an indicator to be able to see that there is no crimson red present on the wallet"

Haste makes waste.   Don't expect selling to be as easy as finding an item like yours and selecting sell similar.  Sell similar works best for exact matches of new items.   I recommend you check the listing before you submit and then open the listing and check it again for errors.  This was a selling foul, count your blessings it wasn't negative.  As for your pictures about 8% of men are color blind, perhaps he went by title alone. 

[sextons-sweet-deals]

this is another way for scammers to get the seller. They know there is a mistake in the listing, but they won't ask the question. They see an opportunity to get it fir free or more money off the purchase price. 

[releasethekraken_1]

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@sextons-sweet-deals wrote:

this is another way for scammers to get the seller. They know there is a mistake in the listing, but they won't ask the question. They see an opportunity to get it fir free or more money off the purchase price. 

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How is that relevant here? The seller was willing to compensate the buyer, but the buyer didn't even reply.

[farmalljr]

There are actually several lessons to learn here.

1 Neural feedback does NOT affect your overall feedback score. You did what a good seller would do, offer a return.

2 If you are NOT doing it, you should be already offering 30 day or longer returns. IMO, 30 days is pretty sufficient for most items. No matter what, you are going to be forced into taking returns by the MBG anyway, so it's just better to offer it up front and increase sales.

3 Pay attention to details. The more details an item has, the more you need to pay CLOSE attention.

4 Just because someone else has something listed, it's not always wise to "sell similar". I find many sellers either are not filling out specifics anyway or are filling them out incorrectly. Listings not done correctly can actually cause you more time/work to be sure everything is correct. Besides many titles are done incorrectly (being all caps or not using keywords right). 

5 I'd also suggest, if you are posting with a desktop/laptop to use the picture tools to brighten the white background in your photos. Brighter white looks better and it has to be so white, in order for search engines like Google, to use the pictures. 

[*madison]

you’d think the photos would have been enough of an indicator to be able to see that there is no crimson red present on the wallet

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On my pc screen I can see a red colour on that item, so I will assume the buyer saw the same.

[sextons-sweet-deals]

Seller provided photos of item and forgot to change description. Buyer read description and looked at photos and never said a thing. 

A true honest shopper would have reached out to the seller and asked questions before purchase. 

[stepmitc9766]

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@sextons-sweet-deals wrote:

Seller provided photos of item and forgot to change description. Buyer read description and looked at photos and never said a thing. 

A true honest shopper would have reached out to the seller and asked questions before purchase. 

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The item looks like it has red on it. Why should the buyer have to ask the seller if it really is red?

This is less a case of bad buyer and more a case of lazy seller

[southern*sweet*tea]

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@sextons-sweet-deals wrote:

Seller provided photos of item and forgot to change description. Buyer read description and looked at photos and never said a thing. 

A true honest shopper would have reached out to the seller and asked questions before purchase. 

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I see dark red (crimson?), off white or light tan and pink in the OP's photo.  The buyer could have seen and thought the same. So seeing what I see and not reaching out to the seller and asking questions makes me a dishonest shopper?

Gotcha.

No wonder honest shoppers are afraid to buy stuff here.

[dhbookds]

One thing, as a newbie or even as an older seller, is to learn NOT to shift the blame.........  The fault was yours.....accept it and learn from it....

I would have answered that feedback......."Entirely my mistake....my apologies.....full refund if you want to return"...........

Wouldn't that "help" your feedback much more than a neutral hurts it? 

[*smedley*]

wow... a few of you are as bad as that one dude who puts 100% of the blame for late deliveries over the last couple of months squarely on seller's shoulders...

must be nice to have never ever in your life made a mistake...

[monster-deals]

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@releasethekraken_1 wrote:

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@sextons-sweet-deals wrote:

this is another way for scammers to get the seller. They know there is a mistake in the listing, but they won't ask the question. They see an opportunity to get it fir free or more money off the purchase price. 

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How is that relevant here? 

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Because this is ebay.