eBay

bigdeals.etc · ‎02-12-2020

Aside from those of you who say you never or hardly ever block buyers... would you block a buyer who files a return request over two months after receiving the item?

This buyer complains with the "defective item" reason that they just shrunk the hoodie they bought from me long ago. So that's a SNAD right? I'm well aware that I can decline it since it has been over 30 days since they got the item. Just wondering what people thought about this... just made me think if this is block-worthy.

I never block buyers who file returns outside of the return policy or buyer protection window, but I'm beginning to think some might be block-worthy on a case by case basis.

buyselljack2016 · ‎02-12-2020

@ed8108 wrote:
Some sellers have admitted even when they are at fault, to blocking the buyer

Do you really need to ask, why are buyers leaving ?

I have no need for buyers that cost me money.It is not a good business model to retain them.

You are welcome to take them : > )

gwzcomps · ‎02-12-2020

I block anyone I find annoying, costs me money, or asks dumb questions. I might need to join BBL Anonymous. Anymore I blame eBay for the need to block buyers due to eBay's poorly thought out policies. I didn't need to block buyers as much before eBay implemented their "screw the sellers" policies. Sales may be slow, but it is sad I can't sell stuff with confidence anymore either.

nkmipgolf · ‎02-12-2020

You bet block em

bigdeals.etc · ‎02-12-2020

@gwzcomps wrote:
I block anyone I find annoying, costs me money, or asks dumb questions. I might need to join BBL Anonymous. Anymore I blame eBay for the need to block buyers due to eBay's poorly thought out policies. I didn't need to block buyers as much before eBay implemented their "screw the sellers" policies. Sales may be slow, but it is sad I can't sell stuff with confidence anymore either.

Yea, one thing I definitely agree with you here is that I’ve been blocking waaaay more buyers nowadays than I have in the past (before wenig took the helm).

I would say it’s due to me being more strict as a seller (due to less seller protections) as well as the obvious increased entitlement/hostility/aggression of the average buyer (not just on eBay, but everywhere).

gracieallen01 · ‎02-12-2020

Yep, probably block them.

Don't they still have the option of filing a 'return' request with PayPal, though?

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

gwzcomps · ‎02-12-2020

@bigdeals.etc wrote:
@gwzcomps wrote:
I block anyone I find annoying, costs me money, or asks dumb questions. I might need to join BBL Anonymous. Anymore I blame eBay for the need to block buyers due to eBay's poorly thought out policies. I didn't need to block buyers as much before eBay implemented their "screw the sellers" policies. Sales may be slow, but it is sad I can't sell stuff with confidence anymore either.
Yea, one thing I definitely agree with you here is that I’ve been blocking waaaay more buyers nowadays than I have in the past (before wenig took the helm).

I would say it’s due to me being more strict as a seller (due to less seller protections) as well as the obvious increased entitlement/hostility/aggression of the average buyer (not just on eBay, but everywhere).

That is a good point. I have complained to CS in the past about how it is us sellers VS eBay and the buyers. Even on Facebook buyers are good at being a problem. It has gotten to the point where nearly 10% of my customers cause problems. I don't know what the solution is since buyers don't realize there is a person on the other end.

3eyedfishcatcher · ‎02-12-2020

I was not saying to not block the buyer but really from the neutral and neg feedback I think that the buyers would not come back for more items. This is not the 1st time I have looked at his feedback after reading a post about a return or issue with a buyer. There are several that talk of poor quality material used for the items. When I looked at those items in his store from the images it looks like the buyer is probably right. I am not trying to judge but suggest who ever he is getting these items from he may wasn't to look for a new supplier to improve the quality an reduce returns or bad feedback. I would also assume probably more buyers had issues but just did not bother to say anything.

While this last buyer was past the 30 day period a single wash should not have shrunk the item that bad so there is a real issue that probably should have been brought up with PayPal instead of eBay due to the time that has passed after purchase.

vintagecraze50 · ‎02-12-2020

I can’t believe that someone would even do a return request on a hoodie that was used for two months and shrunk. Crazy.

turquoisetulips · ‎02-12-2020

Some people are pretty gutsy .. I could never buy a new clothing item , wear it for two months lol ,, shrink it in the wash and then have the nerve to contact the seller for a refund . Yeah ,, I'd block him . Tulips

mr_lincoln · ‎02-12-2020

@bigdeals.etc Blocked list ... plus use Free Returns in the future ... although that may not help with a PayPal return ...

Regards,
Mr. Lincoln - Community Mentor

bigdeals.etc · ‎02-12-2020

@3eyedfishcatcher wrote:
I was not saying to not block the buyer but really from the neutral and neg feedback I think that the buyers would not come back for more items. This is not the 1st time I have looked at his feedback after reading a post about a return or issue with a buyer. There are several that talk of poor quality material used for the items. When I looked at those items in his store from the images it looks like the buyer is probably right. I am not trying to judge but suggest who ever he is getting these items from he may wasn't to look for a new supplier to improve the quality an reduce returns or bad feedback. I would also assume probably more buyers had issues but just did not bother to say anything.

While this last buyer was past the 30 day period a single wash should not have shrunk the item that bad so there is a real issue that probably should have been brought up with PayPal instead of eBay due to the time that has passed after purchase.

As mentioned earlier, financially the “several” you talk about is actually negligible. The bad feedback I have is 0.1% of my total feedbacks. That’s 1 out of 1000. You mention there can be others with issues that don’t bother to say anything... I’m sure you’re right. But for every one of those, there are thousands more that are happy with the item that also don’t bother to say anything. Not every good sale results in good feedback.

Sellers will go crazy (and probably sleep deprived) trying to please all 100% or try to follow up with buyers that don’t bother to say anything. My return rate is at about 1%. It’s much lower than my peers shown in my metrics. I think for a clothing seller, that’s pretty darn good... especially when I have free returns (prone to returns abuse). So again I say in a business perspective, the issues you point out are negligible. Thanks for the heads up though.

I think you are also assuming things that we aren’t even certain of. No one ever stated that the buyer only washed the item once. They could have washed it plenty of times in the course of two months. Also no one indicated how “bad” the item was even shrunk. The buyer never indicated the degree, just that it shrunk. To already assume that it’s bad (which is also subjective) and washed only once is jumping to conclusions.

I actually have worn a few of these hoodies for years myself and they seem perfectly fine with me. Never shrunk one yet... and yes I’ve washed them many times, haha. 🙂

mam98031 · ‎02-12-2020

If it were my return request. I would send the buyer a polite email saying they are outside of my return window and decline the return request.

Depending on how they respond to that would determine if I would block them. If they are polite and reasonable in their response, I wouldn't block them. But if they go off the deep end, I'd block them immediately.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

bigdeals.etc · ‎02-12-2020

@mam98031 wrote:
If it were my return request. I would send the buyer a polite email saying they are outside of my return window and decline the return request.

Depending on how they respond to that would determine if I would block them. If they are polite and reasonable in their response, I wouldn't block them. But if they go off the deep end, I'd block them immediately.

Yea when I wrote the OP I was thinking the same thing... that’s why later I said “case by case” with these things. I would totally pay attention to the tone of the content of their messages. I think manners and respect is an important thing in life and can make a huge difference. I’m not saying the buyers have to beg me, I’m not a power trippy tyrant. But just have a level of respect and maturity... even if I am totally in the wrong.

I’d like to think that’s why I’ve been pulled over countless times but never actually gotten a traffic ticket... lol.

mam98031 · ‎02-12-2020

@bigdeals.etc wrote:
@mam98031 wrote:
If it were my return request. I would send the buyer a polite email saying they are outside of my return window and decline the return request.

Depending on how they respond to that would determine if I would block them. If they are polite and reasonable in their response, I wouldn't block them. But if they go off the deep end, I'd block them immediately.
Yea when I wrote the OP I was thinking the same thing... that’s why later I said “case by case” with these things. I would totally pay attention to the tone of the content of their messages. I think manners and respect is an important thing in life and can make a huge difference. I’m not saying the buyers have to beg me, I’m not a power trippy tyrant. But just have a level of respect and maturity... even if I am totally in the wrong.

I’d like to think that’s why I’ve been pulled over countless times but never actually gotten a traffic ticket... lol.

That is exactly how I handle things. Case by case. I try to assume nothing and I treat my customers with respect, even when they can't seem to find that within themselves when they send messages. But yes, as long as they remain respectful, I wouldn't block them. But a hint of bad intent and they go on my Best Buddy List for sure.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

miyasamaco · ‎02-13-2020

Yes, I certainly block buyers and pass the word around about them. I only have a few listings left on this dying site but I'm currently dealing with a bozo. The buyer purchased an item and after I shipped it and uploaded the tracking, demanded a refund via PayPal saying that "there's no way I'm paying that." Her complaint was that she didn't expect to pay the International shipping charge as listed. PayPal immediately closed the case in my favor (as her reasoning gave her away). Now after it shows as delivered, she did a charge back for an "unauthorized purchase". I expect to prevail again but it shows the lengths some go to pull off a scam.