First thief on eBay

[ainpie-10]

So I just received a message that someone is fighting a payment dispute for an item they purchased from me. It was purchased on the 25th and delivered on the 28th. The message said I was protected by the seller protection policy, but we all know what that really means. How do I fight this? Or at least how do I get this item back? I don’t even care about the money or item at this point, I just don’t want people getting away with doing this.

[bonjourami]

A cc dispute you mean?

[bonjourami]

Did you sell it with another id? dont see anything on this one.

[anjofak]

Search up up the who to deal with charge backs on bay, we have a 100TB dump drive for shipping labels and whatevers as charge backs can show up months after the facts.

What has the buyer said to you?

[inhawaii]

What type of "dispute"  did they file?

[fashunu4eeuh]

It depends on what this dispute is (for seller protection to apply). What kind of payment dispute are you referring to?

[dbfolks166mt]

     Not much information to work with in your posting. Can you provide a few more details and possibly copy and past the text of the message into your posting? What did you sell, no sold items visible on this account? Where did it ship to? How did you ship it and is there tracking and what does the tracking show? What kind of chargeback did the buyer file, INR, NAD, other? How did you respond to the chargeback or did you? This may in fact be a case where eBay has refunded the buyer out of hide. 

[pjcdn2005]

If the dispute was for either an item not received or didn't recognize transaction dispute, you are covered if
you provided tracking that shows the item was delivered to the payment address. In that case, "you are covered by seller protection"   does mean that you are covered.

[ainpie-10]

Credit card dispute. Saying they didn’t recognize the charge. I messaged them, but of course got no response. Yes, I have a different selling id.

[dbfolks166mt]

     Curious if the message you received by chance required no action on your part and indicated that eBay either had or was refunding the buyer at their expense, or they were dealing with the chargeback? There have been a couple of postings where indications were that eBay had automated these types of chargebacks and were handling internally, like PayPal used to do, without requiring any action on the sellers part. 

[ainpie-10]

It was a credit card dispute. The message from eBay stated buyer has filed a credit card dispute with their institution and there’s nothing for me to do at the moment while it is being reviewed. No money has been refunded at the moment, but I hear horror stories all the time about this happening and sellers losing money and item. Then when I read the discussion boards and buyers on here having some kind of problem I hear people posting just do a chargeback with your credit card company like it’s the normal thing to do now. 

[1tuna]

the original wording is a bit hard to understand

you customer is not fighting the dispute but you are

buyers start payment disputes

sellers fight them

[luckythewinner]

---

@1tuna wrote:

buyers start payment disputes

sellers fight them

---

With managed payments the buyer pays eBay and then eBay forwards the money to the seller. 

So it is actually eBay who is fighting the dispute, because eBay is the merchant of record on the credit card transaction.

The seller simply gives eBay information and watches from the sidelines. 

[ainpie-10]

Yeah, that was my error on wording. I was so mad at the time (and still mad) that I didn’t write clearly. How do we fight and stop these things from happening?

[dhbookds]

Understand your angst.......but you need to understand a couple of things.....and calm down. 

When a card is lost/stolen......or a buyer can't understand a charge, the cc automatically "disputes" all current charges until they can be verified as made by the card holder.....not all disputes are scams of some sort.

As said, on "not recognized charges", as long as you have mailed to the address that ebay gave you, have tracking that shows delivered,  got signature required if over $750, etc.......you are covered by Ebay, so it will be straightened out and you will not lose money.