KrazzyKats • Volunteer Community Member • 
1 BEST ANSWER
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This is a disgusting thing to do to a buyer so new that a single neg could drop them to a sales-endangering 87.5% score. The listing clearly shows and describes the minor damage needing repair, and I see NO dust whatsoever, never mind being "so dusty it had to be scrubbed." Give me a bleepin break.
@geoep-35 -Tell us, what does their feedback left for others look like? Do you see a lot of negatives left for other sellers? I agree it doesn't sound like they'd be interested in doing a return. Matter of fact I believe they are LYING, that they were not disappointed at all, because I strongly suspect that what you have here is a low down scummy partial refund scammer. They either write before leaving feedback, hinting at wanting a partial refund "or else," or they just go ahead and give the neg, knowing that some sellers will do anything to get them to revise it. Even with as drastic as this neg's impact is to your score, I hope you won't cow to that tactic. I know that's easy for me to say with my shiny 100%, but here's the good news: help is on the way. What I mean is, that 87.5 will quickly rise as you continue to sell and get positive feedbacks to count against this one neg.
You are the perfect example of why eBay implemented a wonderful change just a few months ago. Up to that point, you didn't get any "credit" for sales that went fine but the buyers didn't bother leaving feedback. But now if that happens, about a week after delivery you get an automated positive. You've had some already:
And these count toward your positive percent just the same as if the buyers hand-wrote them!
In the meantime, I would encourage you to click the blue Reply on the right end of the feedback line, and write a brief, professional response to that neg. And this is key: Write as if talking to that person, but SAY what you want others to know, all the potential future buyers who will go to your feedback to see what your neg was about, and how you handled it. Don't accuse that buyer of anything, don't say they should have contacted you or anything else that could look like blame-casting, instead take the high road and "empathize" ... while not admitting fault on your own part.
Something along the lines of: I am so sorry this was disappointing. I did attempt to make the condition very clear in my photos and description, but I will try even harder moving forward. -Then if any reader wants to see what all the fuss was about, they can click on the item number displayed right there, and SEE that this buyer made a mountain out of a mole hill, and that your listings are actually fantastic.
LOL believe it or not, a neg can be a blessing in disguise. -One thing this one will do for the whole next year: show future partial refund scammers that you don't flinch, that you stand your ground, so if they want to pull scams they should look for a weaker seller.
This is a disgusting thing to do to a buyer so new that a single neg could drop them to a sales-endangering 87.5% score. The listing clearly shows and describes the minor damage needing repair, and I see NO dust whatsoever, never mind being "so dusty it had to be scrubbed." Give me a bleepin break.
@geoep-35 -Tell us, what does their feedback left for others look like? Do you see a lot of negatives left for other sellers? I agree it doesn't sound like they'd be interested in doing a return. Matter of fact I believe they are LYING, that they were not disappointed at all, because I strongly suspect that what you have here is a low down scummy partial refund scammer. They either write before leaving feedback, hinting at wanting a partial refund "or else," or they just go ahead and give the neg, knowing that some sellers will do anything to get them to revise it. Even with as drastic as this neg's impact is to your score, I hope you won't cow to that tactic. I know that's easy for me to say with my shiny 100%, but here's the good news: help is on the way. What I mean is, that 87.5 will quickly rise as you continue to sell and get positive feedbacks to count against this one neg.
You are the perfect example of why eBay implemented a wonderful change just a few months ago. Up to that point, you didn't get any "credit" for sales that went fine but the buyers didn't bother leaving feedback. But now if that happens, about a week after delivery you get an automated positive. You've had some already:
And these count toward your positive percent just the same as if the buyers hand-wrote them!
In the meantime, I would encourage you to click the blue Reply on the right end of the feedback line, and write a brief, professional response to that neg. And this is key: Write as if talking to that person, but SAY what you want others to know, all the potential future buyers who will go to your feedback to see what your neg was about, and how you handled it. Don't accuse that buyer of anything, don't say they should have contacted you or anything else that could look like blame-casting, instead take the high road and "empathize" ... while not admitting fault on your own part.
Something along the lines of: I am so sorry this was disappointing. I did attempt to make the condition very clear in my photos and description, but I will try even harder moving forward. -Then if any reader wants to see what all the fuss was about, they can click on the item number displayed right there, and SEE that this buyer made a mountain out of a mole hill, and that your listings are actually fantastic.
LOL believe it or not, a neg can be a blessing in disguise. -One thing this one will do for the whole next year: show future partial refund scammers that you don't flinch, that you stand your ground, so if they want to pull scams they should look for a weaker seller.
But the item was dirty! Am I the only one who looked at the ears? That looks accumulated.
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