mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@this*old*attic wrote:Sorry, I was irked by her insistence that she wasn’t responsible for anything because it showed delivered, but she’d work with the customer because she was fair. TWICE.
That’s an idea that needs to be corrected, and could be a bad sign.
YMMV
Why, it is the way the rules are written. She is right. According to the Ebay rules she would not be responsible for the item not being received. Tracking would show delivered. But the thing to note is NOT ONCE did she take that position on this thread. Others suggested it and she said NO. She was either going to ship the customer another item or refund and that she was just waiting to hear back from her customer on which they wanted. That was her position from the first post where she shared the story of this damaged package.
Then if you feel the need to educate someone, review the thread and talk to the other posters that suggested she ignore the buyer due to the tracking showing delivered. That is really who your beef is with, not the OP of this thread as it was NEVER her position.
@this*old*attic wrote:Nor did I in ANY WAY suggest she intentionally sent an empty package to scam the buyer.
Did you re-read your post # 72.
In redroses defense this post confused me as well as it was in response to redroses saying the seller was obligated to take the loss. It made it sound like the seller believed she didn't have to take the loss but that they were doing it to go above and beyond. Because of the emphasis of it being delivered
Red roses reply asking if she sent an empty package I took to be a rhetorical question to make the point the seller would still be responsible for the loss because it would be not as described NOT that they were accusing the op of sending an empty package
Thank you for taking the time to do this. What the OP said is true. And it is what other posters suggested she do. But the OP has ALWAYS said she was not handling it that way and had ALREADY sent the buyer an email with the options of refund or replacement. The OP didn't even require pics from the buyer.
The first post in which she shared the story of this item was post #18 and she stated she was going to refund or replace.
The other posts she said basically the same thing were posts 29 and again in 70.
I don't know what is confusing about her post 70. She clearly says she is going to replace the item because it is the right thing to do.
We all from time to time mis-speak on threads or say things that are taken in a way it was never intended. I have always found red3rose to be a good responsible member on the threads. It really isn't my place to do anything more than voice my distaste for what someone else has said. And that is all I did. It is OK not to agree with me or view it differently. I take no issue with that.
For me, I found the post 72 out of line and completely unwarranted. Others may not. We are a diverse group of people with all kinds of view points and opinions.
@myangelandmyprincess wrote:It was confusing because of the post of red roses it was in reply to. Like I say it made it sound like the seller felt she wasn’t obligated to take the loss but was doing it anyhow. Reading redroses responses that’s how she read it too.
You seem to have misunderstood the remark of did you send an empty envelope to be an accusation which it’s apparent to me it wasn’t meant to be. I figured that’s what you found it distasteful but like I say the way you’re reading it seems to be not the way it was meant. Although red rose did follow up with an apology and explained she was making a point about the sellers obligations.
Because she isn't per the way the Ebay rules are written. The tracking shows received. She would be protected by the Ebay rule on this. But the OP has CLEARLY said that she does not feel that is what she wants to do and that the right thing for her to do is offer a refund or replacement. WHICH SHE HAS ALREADY DONE.
The OP offered the refund or replacement WITHOUT even a pic from the buyer. She just took the buyer's word for it and extended the offer. The OP did that because as she said she felt it was the right thing to do.
Why is it that I misunderstood what red stated and you didn't?
Like I said before I have always found Red to be a very good poster to have on the threads. I believe this is all cleared up now and really doesn't need further discussion. The OP isn't participating in the thread any longer and has moved on.
@myangelandmyprincess wrote:
@mam98031 wrote:
@myangelandmyprincess wrote:It was confusing because of the post of red roses it was in reply to. Like I say it made it sound like the seller felt she wasn’t obligated to take the loss but was doing it anyhow. Reading redroses responses that’s how she read it too.
You seem to have misunderstood the remark of did you send an empty envelope to be an accusation which it’s apparent to me it wasn’t meant to be. I figured that’s what you found it distasteful but like I say the way you’re reading it seems to be not the way it was meant. Although red rose did follow up with an apology and explained she was making a point about the sellers obligations.
Because she isn't per the way the Ebay rules are written. The tracking shows received. She would be protected by the Ebay rule on this. But the OP has CLEARLY said that she does not feel that is what she wants to do and that the right thing for her to do is offer a refund or replacement. WHICH SHE HAS ALREADY DONE.
The OP offered the refund or replacement WITHOUT even a pic from the buyer. She just took the buyer's word for it and extended the offer. The OP did that because as she said she felt it was the right thing to do.
Why is it that I misunderstood what red stated and you didn't?
Like I said before I have always found Red to be a very good poster to have on the threads. I believe this is all cleared up now and really doesn't need further discussion. The OP isn't participating in the thread any longer and has moved on.
Because being delivered doesn’t matter except in INR. Red rose was saying basically unless the buyer bought nothing it would still qualify for not as described and the seller would still be responsible for the loss
Because that was what the buyer was saying to the seller. it wasn't received.
I get it, you are defending RedRose because it is important to you. I get it. I have no problem with that. But to be clear, I think RedRose is a great asset to the community and take no issue with them whatsoever. I disagreed with a statement they made. I voiced my disagreement. You disagree with me, all is good.
