mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
@pjcdn2005 wrote:
@mam98031 wrote:
@buyselljack2016 wrote:
@mr_lincoln wrote:@resalerackrebel So what's the magic % rate that kicks Sellers to the higher FVF bracket? Sad they allow a metric that people can lie about affect Sellers ... poor Business Model 101
At this point............... we all know things change, but at this point, as a small seller I am not real concerned about this.
Currently you have to have 10 returns (false/error/real) to be compared to your peers for the 4% to kick in if you are too high on the scale.
Being compared to peers, and the 4% kick in rate of course are 2 different things, and the "kick in" will depend upon how eBay feels you are doing compared to your "peers", whoever eBay determines them to be.
The 10 returns for a seller with my volumn would be on a 12 month count period. I have never (knock on wood) had 10 return requests in a 12 month period.
You are assuming that the breaking point is 10. What if it is 5? Or 3? Would you feel the same way? And how do you know with confidence that the Ebay metrics is fair to you?
They are not assuming that the breaking point is 10, they are going by what is stated in the metrics policy.
If you are rated Very High in a category, but you had fewer than 10 'Item not as described' returns or your 'Item not as described' rate is under 1% in a specific category during the evaluation period, you will not be subject to consequences
THANK YOU, somehow I missed that. I really appreciate you taking the time to post this and set me straight.
@ted_200 wrote:
@mam98031 wrote:
@luckythewinner wrote:
@resalerackrebel wrote:I had a false SNAD in late August and ebay closed the case in my favor. In that message ebay stated "it will not affect your seller performance."
However, false snads ARE included (even if closed in the seller's favor) in the percentage determining higher FVFs in the new metrics benchmark system.
I am at 1.02%.
Called CS and was told any and all SNADs will be included and cannot be removed.
Just thought I'd share that info.
I'm sure eBay is splitting hairs and arguing that "penalty fees" and "seller performance rating" are technically not the same thing 🙂
There are TWO completely separate eval points which is what is causing some of the questions and confusion.
The CSR was correct. Since the SNAD was escalated and closed in the seller's favor, it will NOT become a DEFECT against the seller. One point of eval is our defect rates and other stuff that you see on your dashboard in the first section. This is how they have been evaling us for a LONG time. Nothing has changed with this.
Now we have a separate and stand alone ADDITIONAL way in which Ebay evals a seller. And that is on your SNAD requests opened. The mere fact that one gets opened for ANY reason. It does not matter what the outcome of the SNAD REQUEST is. Just that it got opened, even if it was opened in error. With this they are using a metrics to compare us to our peers. If we have a higher rate of SNADs than our average peer then we get put into the penalty box. You can end up with a penalty fee even if you are TRS with a perfect record.
Fully realizing this is not in any way YOUR fault, that you did not write these policies, and that you may not endorse them... that is just stupid and totally ridiculous.
I agree. I find so much fault with this new policy, it is hard to realize where to begin. But I think the most important thing is to me this seems like a conflict of interest. Ebay is in complete control of who is put into the penalty box and when. They have their secret sauce they use to eval this and they are the SOLE BENEFICIARY of the financial results of the additional FVFs and loss of TRS discount.
@sonoranboutique wrote:
@mr_lincoln wrote:@resalerackrebel So what's the magic % rate that kicks Sellers to the higher FVF bracket? Sad they allow a metric that people can lie about affect Sellers ... poor Business Model 101
You can see on this page, usually it's around 2% when you hit "Very High":
https://www.ebay.com/sh/prf/service-metrics
The percentage seems to vary, even in the same category. However ebay calculates it, it is clearly bugged, as in some categories it is impossibly low, while in others it tells you that you have no peers.
Isn't that a "per category metric chart"? I think it also has something to do with the total sales per category ... meaning one has to reach a minimum threshhold before the metric kicks in. For example, for the lngest time I've had 1 return out of 3 sales in Dolls and Bears category so that's 33% BUT I don't think the 3 total sales even gets the category noticed by their metric ... at least I hope not LOL!
