mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@luckythewinner wrote:
@resalerackrebel wrote:I had a false SNAD in late August and ebay closed the case in my favor. In that message ebay stated "it will not affect your seller performance."
However, false snads ARE included (even if closed in the seller's favor) in the percentage determining higher FVFs in the new metrics benchmark system.
I am at 1.02%.
Called CS and was told any and all SNADs will be included and cannot be removed.
Just thought I'd share that info.
I'm sure eBay is splitting hairs and arguing that "penalty fees" and "seller performance rating" are technically not the same thing 🙂
There are TWO completely separate eval points which is what is causing some of the questions and confusion.
The CSR was correct. Since the SNAD was escalated and closed in the seller's favor, it will NOT become a DEFECT against the seller. One point of eval is our defect rates and other stuff that you see on your dashboard in the first section. This is how they have been evaling us for a LONG time. Nothing has changed with this.
Now we have a separate and stand alone ADDITIONAL way in which Ebay evals a seller. And that is on your SNAD requests opened. The mere fact that one gets opened for ANY reason. It does not matter what the outcome of the SNAD REQUEST is. Just that it got opened, even if it was opened in error. With this they are using a metrics to compare us to our peers. If we have a higher rate of SNADs than our average peer then we get put into the penalty box. You can end up with a penalty fee even if you are TRS with a perfect record.
@gracieallen01 wrote:
@luckythewinner wrote:
@resalerackrebel wrote:I had a false SNAD in late August and ebay closed the case in my favor. In that message ebay stated "it will not affect your seller performance."
However, false snads ARE included (even if closed in the seller's favor) in the percentage determining higher FVFs in the new metrics benchmark system.
I am at 1.02%.
Called CS and was told any and all SNADs will be included and cannot be removed.
Just thought I'd share that info.
I'm sure eBay is splitting hairs and arguing that "penalty fees" and "seller performance rating" are technically not the same thing 🙂
Well, of course they are not the same thing - one is cause and the other is result.
No they are different. Ebay now has TWO different ways to eval a seller and TWO different ways they can put a seller into having to pay penalty fee. It isn't "splitting hairs", it is actually two different ways.
@carlmarxx wrote:
@mam98031 wrote:
@luckythewinner wrote:
@resalerackrebel wrote:I had a false SNAD in late August and ebay closed the case in my favor. In that message ebay stated "it will not affect your seller performance."
However, false snads ARE included (even if closed in the seller's favor) in the percentage determining higher FVFs in the new metrics benchmark system.
I am at 1.02%.
Called CS and was told any and all SNADs will be included and cannot be removed.
Just thought I'd share that info.
I'm sure eBay is splitting hairs and arguing that "penalty fees" and "seller performance rating" are technically not the same thing 🙂
There are TWO completely separate eval points which is what is causing some of the questions and confusion.
The CSR was correct. Since the SNAD was escalated and closed in the seller's favor, it will NOT become a DEFECT against the seller. One point of eval is our defect rates and other stuff that you see on your dashboard in the first section. This is how they have been evaling us for a LONG time. Nothing has changed with this.
Now we have a separate and stand alone ADDITIONAL way in which Ebay evals a seller. And that is on your SNAD requests opened. The mere fact that one gets opened for ANY reason. It does not matter what the outcome of the SNAD REQUEST is. Just that it got opened, even if it was opened in error. With this they are using a metrics to compare us to our peers. If we have a higher rate of SNADs than our average peer then we get put into the penalty box. You can end up with a penalty fee even if you are TRS with a perfect record.
about 2 years ago Ebay invited number sellers to beta test a new return policy ,That gave seller's more power with returns . Sellers in that beta test where given the right to desided if buyers had a true snad claim or phony Snad . They gave sellers in that program 6 days to go over the return before refunding the buyer. if the seller found snads phony then they could charge the return cost out of buyer's refund . The 6 days to go the return gave seller time to dispute if they found issues with returned item . this was to help lower the Rep's work load .
Well I certainly can see how that type of program would have been abused by some sellers. While interesting, those days are long gone and nothing like what the policies Ebay is using now are like.
@lovefindingtreasures2 wrote:
So true. A buyer recently opened a case against me because his package was stolen from his porch.
When are people going to get it through their heads that you DO NOT leave packages at your door or porch anymore. Would they feel safe leaving their wallet or purse sitting unattended at their door? Not much difference.
And why does ever single buyer who gets a package stolen immediately expect the seller to make them whole again? I'm getting very tired of this, "It's anyone's fault but my own" attitude people now have. No accountability for their own actions.
My account was dinged, again.
Don't you all just LOVE this game of it's always the sellers fault?
Impulse buy--YOUR FAULT!
Found one cheaper---YOUR FAULT
Stolen from front door while they were on vacation for 3 days (Yep, had one of those too!),--YOUR FAULT
Spouse got mad at other spouse spending money---YOUR FAULT
Buyer thinks your store is a rent for free store that would never exists in B&M--YOUR FAULT
Let's see your lists of "It's all the sellers fault", I need a laugh today. What's your MY FAULT story?!
Why or how was your account "dinged" for an INR that was for a stolen package? This is the only real protection that Ebay offers sellers. Ebay will absolutely back you up as long as the tracking shows delivered. So what happened with your case?
@buyselljack2016 wrote:
@mr_lincoln wrote:@resalerackrebel So what's the magic % rate that kicks Sellers to the higher FVF bracket? Sad they allow a metric that people can lie about affect Sellers ... poor Business Model 101
At this point............... we all know things change, but at this point, as a small seller I am not real concerned about this.
Currently you have to have 10 returns (false/error/real) to be compared to your peers for the 4% to kick in if you are too high on the scale.
Being compared to peers, and the 4% kick in rate of course are 2 different things, and the "kick in" will depend upon how eBay feels you are doing compared to your "peers", whoever eBay determines them to be.
The 10 returns for a seller with my volumn would be on a 12 month count period. I have never (knock on wood) had 10 return requests in a 12 month period.
You are assuming that the breaking point is 10. What if it is 5? Or 3? Would you feel the same way? And how do you know with confidence that the Ebay metrics is fair to you?
