04-09-2018 05:02 PM
Buyers can too easily abuse the system by claiming that they have not received an item and getting their money back. There seems to be no way of regestering that a claim for non delvery has been made. There should be so that other sellers are forwarned that a particular buyer could have been acting dishonestly! Not fair to sellers eBay and I for one am walking away.
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04-10-2018 05:03 AM
Perhaps the seller should be given the option to pass on the the risk of postal loss to the buyer. You build relations with buyers and sellers over time and with it an element of trust. I have been quite happy to take on the risk of postal loss from trusted sellers in the past. Admittedly it was for those smaller ticket items that I generally deal with where the cost of protecting against loss did not make sense. There is a place for it and it could be offered as an option....... although I will not be holding my breath.
04-09-2018 05:06 PM
You need to ship with USPS tracking
04-09-2018 05:10 PM - edited 04-09-2018 05:10 PM
04-09-2018 05:13 PM
You've been here since 2005, but are in New Zealand. Here in the US, we've had to prove delivery for some time......
04-09-2018 05:59 PM
If the OP is still located in New Zealand and doesn't plan on spending some time here, he's then out of luck.
04-09-2018 06:01 PM - edited 04-09-2018 06:02 PM
New Zealand or not,
I opened one of the OP's completed listings and saw:
"PLEASE NOTE THAT I CHARGE POSTAGE 'AT COST' ON THE UNDERSTANDING THAT POSTAL LOSS IS AT THE BUYERS RISK AND THAT THE BUYER WILL NOT MAKE A CLAIM WITH EBAY OR PAYPAL.
I AM HAPPY TO SEND THE ITEMS BY REGISTERED MAIL AT MY RISK IF REQUIRED."
In my opinion, this is Broadcasting that Delivery Confirmation will Not be used.
Or even.. an invitation for those who ... prefer .. items that don't have seller protection.
imo,
Lynn
04-09-2018 06:05 PM
Were the items delivered?
04-09-2018 07:08 PM
04-09-2018 07:12 PM
@apat09 wrote:Buyers can too easily abuse the system by claiming that they have not received an item and getting their money back. There seems to be no way of regestering that a claim for non delvery has been made. There should be so that other sellers are forwarned that a particular buyer could have been acting dishonestly! Not fair to sellers eBay and I for one am walking away.
eBay has made it very clear - for about a decade now - that online viewable delivery confirmation is required in order for a seller to be protected from a non-delivery dispute.
If you are unable to find a service that meets eBay's delivery confirmation requirement, that is unfortunate - but I doubt eBay is going to change their rules to accommodate you.
04-09-2018 07:42 PM
Pretty sure that disclaimer is against the rules, not to mention worthless.
04-09-2018 08:11 PM
There should be so that other sellers are forwarned that a particular buyer could have been acting dishonestly!
Sorry that you had to pay a Not Received claim, but would you really want to warn sellers that a buyer "could have" been dishonest??? That right there is a good reason that eBay doesn't allow sellers to publicly shame buyers.
04-09-2018 09:04 PM - edited 04-09-2018 09:05 PM
I have never lost a inr case when I have bought shipping through ebay. Not once. I have had over 10k sales in the past 10 years. I know your area offers registration. If it costs extra to get to your buyers charge it. If you have something someone wants they will pay extra.
04-09-2018 09:08 PM
@18704d wrote:
New Zealand or not,
I opened one of the OP's completed listings and saw:
"PLEASE NOTE THAT I CHARGE POSTAGE 'AT COST' ON THE UNDERSTANDING THAT POSTAL LOSS IS AT THE BUYERS RISK AND THAT THE BUYER WILL NOT MAKE A CLAIM WITH EBAY OR PAYPAL.
I AM HAPPY TO SEND THE ITEMS BY REGISTERED MAIL AT MY RISK IF REQUIRED."
In my opinion, this is Broadcasting that Delivery Confirmation will Not be used.
Or even.. an invitation for those who ... prefer .. items that don't have seller protection.
imo,
Lynn
OP - it is a waste of time to add that in there. A buyer can still open an INR. You can’t stop them.
04-10-2018 01:51 AM
04-10-2018 03:07 AM
Bottom Line. I buy and sell stamps, small ticket items sometimes which simply do not justify expensive registered postage which would cover my risk but kill the deal.
Yes, that is your bottom line. And your risk. It's the kind of business decision that merchants need to make all the time, and given that the 21st Century marketplace no longer allows sellers to pass that risk off to the buyer, the merchant will need to make other arrangements.
You seem to sell a good number of these, and apparently don't run into too many INR complaints, so your simplest correction might be to up your price by a couple of nickels, and pool that money to use for paying off the rare claim.
Good luck...