eBay

link32 · ‎08-20-2018

This return quest came in this morning and I thought it was a perfect example of why sellers are giving such strongly negative feedback to this new 4% increased fees metric rolling out soon that can be trigged by silliness like this with the buyer not taking the time, or having issues with the eBay phone app not allowing them to see this information.

fern*wood · ‎08-20-2018

My last SNAD was opened and closed by the buyer before I even saw it. They stated they were sorry and figured it out. So, it counts against me and was, basically, just a question.

retrose1 · ‎08-20-2018

I have pretty much accepted the fact that from the looks of it, ebay is setting the site up so that the only sellers not paying 14% by the end of the year are the ones with no sales.

And I am bolstered by the idea that knowing ebay's greed, that the sellers who are paying 14% will get more sales (that results in more fees in ebay's pockets) than those that are only paying 10%.

(*Bleep*)

tunicaslot · ‎08-20-2018

I had a buyer yesterday open up an SNAD because she didn't read the listing with the measurements. Claims it's my fault.

ryanrobyn · ‎08-20-2018

Happens all the time and Ebay loves it - more feels for them.

zamo-zuan · ‎08-20-2018

@retrose1 wrote:
I have pretty much accepted the fact that from the looks of it, ebay is setting the site up so that the only sellers not paying 14% by the end of the year are the ones with no sales.

And I am bolstered by the idea that knowing ebay's greed, that the sellers who are paying 14% will get more sales (that results in more fees in ebay's pockets) than those that are only paying 10%.

From what I have observed, based on our discussions with other partners who are strong in our category...

Basically everyone who does not have Free Returns on, is in "Very High".

If you offer Free Returns, you are "High" or "Very High", depending on how strong your order verification is.

Our in-house software gives us a visual confirmation w/ images of everything that needs to be packed in to each box, and we have two employees who have to manually confirm it, before it is sent.

We also offer free returns (so less lying SNAD's) and we are still half way through "High" towards very high.

It's near impossible for us to actually send wrong items, and we're not far from being punished...

There's no way the "average peers" indicators are correct, unless they are counting every single person who has ever sold in your category, even if they only sold 1 item ever. Which is completely unfair. "Peers" should be sellers that are comparable to you in how much bulk they sell! There's no reason a seller making >$1 million a year, should be compared to a seller making < $10,000. But that's the only way these numbers could possibly add up.

So I feel horrible for other sellers in our category, as even if you do everything correct, you are still near punishment, and it just takes a couple dishonest buyers to ruin it.

It also leaves a extremely severe vulnerability for sabotage. If a business takes 5-10 employees and have them order some cheap items, and then say SNAD on all of them... bam. 4% FVF, and you are no longer competitive in your category. For doing nothing wrong!

We'll see if I'm correct... but this FVF change I believe may be the straw that breaks the camels back for many sellers. I believe this will be a much bigger problem than eBay thinks it will be. They seemingly don't think 4% is very much, and far more boggling, they aren't giving honest sellers a way to fight false claims.

gopetersen · ‎08-20-2018

Many buyers don't read, they scan.

Many don't even scan, they look at the picture and click buy.

But... eBay has made the problem worse by hiding the description on a different page and creating more work for buyers. Most probably don't click the blue button and never see the actual specs.

zamo-zuan · ‎08-20-2018

@gopetersen wrote:
Many buyers don't read, they scan.

Many don't even scan, they look at the picture and click buy.

But... eBay has made the problem worse by hiding the description on a different page and creating more work for buyers. Most probably don't click the blue button and never see the actual specs.

It doesn't matter anyway.

They don't hold anything in the description as a policy.

Even if you had exact item specifics about every possible statistic you can come up with for the item, the customer can still open up SNAD, and those item specifics will mean nothing. You can prove they were all 100% accurate, and you will still be stuck with the SNAD defect on your record.

bubbleman2010 · ‎08-20-2018

To take it one step farther a proffessional gamer working the system for free merchandise once caught and no longer anywhere to be found those SNADs they filed will remain on your account. They no longer exsist in the ebay world and all that remains of them is the damage they did to your account...

sai83her · ‎08-20-2018

It is another way for ebay to pocket more money. They know that we as the seller need them more than they need us. We all know it well that we depend on them, so they can choose to do what they please with us.

wamegun · ‎08-20-2018

It is very frustrating!

In the last 7-10 days, I had 5 returns opened. 3 were SNAD. I had all three closed due to the buyer not sending the items back. I am still determined not to offer free returns.