Simply-the-best-for-you Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I currently have 6 items that appear within SellerHub as eligible for offers, but when I attempt to send offers I receive an error that states "Listings not eligible for offers.". This has been ongoing for well over a year and the list of items impacted is growing as my watchers increase.
Each of these items have between 500-800 watchers, and it seems that as other items also gain 500+ watchers, they join this list of items that begin to receive errors and I then am unable to send an offer to buyers regardless of the item showing as "eligible".
Does anyone else experience this issue?
Does an eBay team member have a fix for this?
No. You don't get a message when buyers have their option turned off, you're just not eligible to send to them.
I send offers at least daily, often multiple times/day & I have seen this message occasionally after I try to send the offer. Most recently, yesterday. I tried it again moments later & it went through. For me, it's a rare enough occurrence that I always guessed it had to do with 1 of my watchers that was eligible, dropping off, right when I was in the process of sending the offer. That's just a guess though, b/c sometimes if you just try it again, like I did yesterday, it goes through fine.
That said, I wonder if it has to do with the extremely high number of watchers you have. Perhaps that is messing up the system? For me, having 10 watchers is HUGE lol. I rarely have more than 1 or 2 watchers per item. I only see that message maybe once every week or two. If you are seeing it all the time, I do wonder if it's the high numbers that are causing the issue of Ebay keeping track of who already got an offer & who didn't. Unfortunately, if that's the case, I really don't know what you can do about it.
Perhaps someone else with large quantities of watchers will post about their experience.
Same answer as it was in 2022. See my post #5. Every time I've had one of these (and I still get them too) it either resolves itself seconds later or doesn't, in which case I assume it was a timing thing & the watcher dropped off at just that point in time. A lot of the times though, I try it again a few seconds later & it works fine.
Have you reported the problem to Ebay? If you want it fixed you need to report it. If you choose to report it, make sure you get the ticket number they assign so you can call and check on the status if it isn't fixed in a timely manner.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
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Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
