cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Eliminate the Competition using Negative Feedback

I sold a pre-owned watch to a Invicta reseller, I too sell these watches, I have been a Ebay member for over 23 years and HAD perfect 100% Feedback.. The buyer pleaded with me to reduce the price of the watch by $200, way too much but I did it anyway, Watch was delivered, buyer receives it and then complains of a loose screw in the wristband, and demands that I credit him $25 to repair it, considering the huge discount I already gave him, I offered him a full refund instead, apparently he didn't like that and left Negative and False FB shortly after;

"WATCH ARRIVED IN POOR CONDITION!!! AVOID!!!

 

Now the buyer NOT once complained about the "condition", and even if he had, we posted over 10 photos and what he received is no different, he received exactly what he paid for.


Come to find out, this buyer buys from other Watch sellers also, and has left them Negative FB as well on almost ALL of the purchases he made, relative to what he left me, which leads me to believe, he not only wants additional money, his intention is to lower the FB scores of his competitors while he maintains a perfect 100%.

 

I reported all of this to Ebay and they completely ignored it, I don't believe they looked at any of the evidence in the messaging or his FB history, Ebay sent me what appears to be a auto generated denial.

 

Ebay has a policy against FB extortion and unfair practices like this, but they did NOTHING about it in my case, NOTHING, quite surprising when you consider that Ebay deducts a 15% from every sale, I would expect A LOT MORE THAN THIS! 

 

I'm going to have to cancel and block watch resellers from buying my watches, it's the only way I can protect myself from getting burned like this again.

 

Currently waiting for buyer to ship item back, it will likely be replaced with another watch or vandalized and then I'll have to file a police report in the buyers jurisdiction, and reporting it to Ebay will likely be a waste of time, they'll let him get away with that too.

 

 

Message 1 of 64
latest reply
63 REPLIES 63

Re: Eliminate the Competition using Negative Feedback

Thanks for that gut wrenching story Gurlcat. Some of these buyers are problem children to the maximum.

Message 61 of 64
latest reply

Re: Eliminate the Competition using Negative Feedback

I am laughing right now at the comment about veteran sellers telling people to just give it up and give in to these buyers partial refund demands. I would like to try that on Walmart.com and see if they would even blink at that request.

Message 62 of 64
latest reply

Re: Eliminate the Competition using Negative Feedback

You can eliminate all those situations by accepting returns.  If you had set up as accepting returns, the buyer would have to return and you can issue refund. any negative feedback would be erased. As it is, when you state you do not accept returns (which doesn't exist) Ebay sides with the buyer because your listing offers no remedy.  Likely, your buyer knows this.

Accepting returns protects both buyer AND seller.  Yes, there is postage expense, but you can re-coup that when you resell the item. 

Message 63 of 64
latest reply

Re: Eliminate the Competition using Negative Feedback

"he wrote 3 messages in quick succession,"

this is when you block them

 

we have to protect ourselves.   It is against the owner's interests to do so.

Message 64 of 64
latest reply