Ebay order cancellation as a seller

[malikz786]

hi how are you

i have received a request a buyer to cancel the order and i accept that request but i am not able to refund they are continously asking me to change the payment method i have used 3 of my cards and all cards have payments enough to refund and one more thing that i am also have funds in ebay more than to refund for an order. please help me to solve this issue. its very urgent and also the cancel order offer has been ended now and cancel order option is not available for buyer and also not for me on this order

[mam98031]

Buyers have never been able to actually cancel an order, they can request that a seller cancels an order, but it is ultimately the seller that has to actually process the cancellation.

I'm not sure why you are having difficulty.  I suggest you contact Ebay directly.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home