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Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

I am having a hard time understanding a lot of the stuff coming out if his mouth.  I wrote some notes to bring attention for not only myself, but fellow sellers, and hopefully ebay employees.

 

Wenig said there is "good conversion and velocity for sellers in managed payments"  Does he have or does ebay have any data to back this up?  I have talked to most managers at merchant support and specifically asked them this question and people have said they have no facts on it, yet he just mentioned it as fact without having any data available to back his claim.

 

He said this new pay to click promoted is from surveying sellers about promoted listings.  I am in the ebay expression group and an avid member of this board now and ebay expression team was not asked about a pay to click (Premium listing placement) format and I think I would be accurate in stating this board specifically set up as the only ebay community operated by ebay that I know of does not talk about wanting this.  We want promoted listings removed. Would really like to know this large number of sellers he claims wanted this or any data on what he said.  More likely I think his shareholders wanted this.  How noone at ebay open booed during this announcement I can not understand.  It made me so sick to my stomach I literally almost puked. Maybe TMI but I am passionate about ebay and my business.

 

He claimed they announced "negotiated postal rates" this year.  Postal rates are higher than ever, and ebay gets the same business discount as any other small time business owner.  Later he stated the fact 15% of USPS business is from ebay.  That sounds like a large enough number to go to bat for us and ACTUALLY negotiate competitive rates with China and more importantly Amazon.  They have done nothing to alleviate shipping costs for years on ebay.  I pay the same as anyone that just sets up a stamps.com account. Instead they are focused on helping overseas sellers provide faster service on their shipping.

 

Also for managed delivery I have not seen any discussion of people wanting this on community board.  I assume this conversation was between ebay employees and sellers not based in the USA that want to cut shipping time on their low cost products to trick buyers into thinking they were either made in the USA or support a USA seller. I personally am disgusted by the idea of making it even easier for China and overseas sellers to compete against. Honestly these items should say "fulfilled by ebay from outside the USA" even though I doubt they will let customers know at all of the origin. Their should be a 2nd ebay for "from overseas" type items, and for "USA verified seller"  Not the idea to further merge these 2 so that a customer has ZERO ability to tell the difference.  Also is ebay going to HEAVILY push items that are opted into their managed delivery system since they will be making such a big cut of the profits?  That really scares me. REALLY THINK ABOUT THAT. 

 

Wenig tries to come across as a real businessman, but then makes comments like "we are not trying to ship paper towels to people in 4 minutes"  There is so many REAL scenarios he could of talked about, yet he chose a completely silly anecdote just to distract.  Politicians do the same thing.  Add a corny joke in to deflect from reality. Don't get distracted, stay focused on how bad this stuff will be for small sellers. Speak up.

 

I also have a problem with him saying how hard he is working for ebay and us.  Anyone that takes on a secondary job during their job is basically making the statement.(Board of directors at GM as of late 2018)  I have more time and energy left I could put into something else does not sound like something someone driven and focused on their task would say.  It doesn't show how hard someone is working on something.  This may not be accurate in the CEO world, but from a small time seller view I can't understand that logic to get a 2nd job then tell your customers how hard you are working for them.

 

Wenig mentioned multiple times he is receiving tons of feedback and positive reinforcement on the decisions and direction of ebay from sellers.  This positive reinforcement seems to be coming from shareholders not sellers.  I think that he should of been a little more honest with this statement since it is most likely misleading. As far as I know this is the only community member discussion board linked to ebay the company.  I see the exact reverse talked about everyday of what he said.  Can an ebay employee @triton weigh in on what community groups Wenig is drawing this information from?  He also said he "talks to customers daily" Is this anything close to factual?  I believe he almost never talks to customers if EVER.  He really should not be allowed to go on stage and just make up facts.  I personally would love to talk to him and have asked repeatedly to at least have my voice heard from him, or send him an email or message and have been told customers can not contact him.  That is what I call a fact. Instead of just assuming you can't talk to him, I have asked repeatedly for a year to be able to talk to him.

 

Basically in conclusion I WANT TO BE HEARD.  I WANT MEMBERS ON THIS BOARD; EBAYS PARTNERS TO BE HEARD.  WE DO NOT HAVE A VOICE CURRENTLY.  What can we do to be involved in the process of decision making?  Do we have any say at all?  Honestly I am just sad, at what has happened to ebay, and even sadder that Wenig can say all this stuff with a smile on his face and the people in the crowd applaud it.  They are destroying small business's at the benefit of huge international companies selling on OUR platform. THIS IS EBAY USA. It needs to be taken back by USA sellers.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

Yes, I'd love insider knowledge on if ebay makes money off our shipping. Seems they do..since they charge us 10% on that, I feel it unfair.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?


@ersatz_sobriquet wrote:

I'd really love to know how ebay sends returns via first class postage when the item weighs 3 lbs. 


Because (misleadingly) they use the term First Class which we associate with a certain service to describe a tier of their RETURNS service. Companies can use either First Class Returns or Priority Returns. It would have been better if they'd even just called them Level (or Tier) one and Tier two returns services (or similar)

Reality is the leading cause of stress.
Message 17 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

Tbh I avoid listening to any of the CEO's pontifications. I cannot abide the man.

 

It's hard enough just to read it in transcript.

Reality is the leading cause of stress.
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?


@ersatz_sobriquet wrote:

Yes, I'd love insider knowledge on if ebay makes money off our shipping. Seems they do..since they charge us 10% on that, I feel it unfair.


Which they should lower by a few % points with this last USPS rate increase. Do they really think that lower prices will be here with the high shipping now plus 10% more?

 

Only small, cheap stuff is going to end up on here.

 

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

Mr Wenig is on the hot seat with the hedge fund investor’s who so graciously offered their  advice and help on how to make their business more profitable for their investors. In the meantime, they suggested that Ebay FOCUS MORE OF THEIR CASH AND ENERGY to EBAY and not their other assets. I heard in an interview with Mr Wenig that he has wholeheartedly agreed to work with their plan.  I agree that EBAY should be their MAIN focus for now and to invest as much energy, time, skilled employees, better programmers to help with glitches, MORE ADVERTISING, AND WHATEVER they can do to continue to improve the website.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

How do you know it was "graciously"? 

Message 21 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

His speech makes me wonder about his psychological health. Anyone who can spew that kind of nonsense and believe it causes grave concern.  I believe the term for him is pharisaical.  This is why I use that term

 

" In general, you would probably use the word pharisaical in especially severe cases of hypocrisy, particularly when someone is not only a hypocrite, but acts superior and is being particularly annoying about it."

 

🤣🤣🤣🤣

Message 22 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

Amazon has got some kind of great deal with them for sure. Wish ebay could negotiate like that.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?


@sharingtheland wrote:

He claimed they announced "negotiated postal rates" this year.  Postal rates are higher than ever, and ebay gets the same business discount as any other small time business owner.  Later he stated the fact 15% of USPS business is from ebay.  That sounds like a large enough number to go to bat for us and ACTUALLY negotiate competitive rates with China and more importantly Amazon.  They have done nothing to alleviate shipping costs for years on ebay.  I pay the same as anyone that just sets up a stamps.com account

 

There is no way in h-e-double-hockey-sticks that ebay has not negotiated much lower than Commercial Base or Plus rates with USPS; ebay simply pockets the difference between what sellers pay and what USPS charges.

 

JMO

YMMV


This is a fact.

 

First off, their rates are equal or HIGHER than Commercial Plus right now (either equal or 5 cents higher based on package). Commercial Plus does not require a negotiation! It only requires bulk of sales!

 

They admit that they had better rates than they are giving US sellers when they said they have deeper discounts they can pass to the China sellers as they are "uniquely positioned", when discussing potential USPS rate increases for China.

 

They admit it again when they said they will be passing their deeper discounted rates to Fulfilled by eBay orders (now called Managed Shipping or whatever). 

 

Rather than actually passing the savings to sellers for growth of the eBay platform, they're using it to incentivise China sellers to sell on eBay, as well as incentivising their fulfillment system.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

It was a PUN. Elliot management I am sure can be very gracious, but mostly agressively gracious to get what they want. 

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?


@luckythewinner wrote:

@brettyg599 wrote:

They are destroying small business's at the benefit of huge international companies selling on OUR platform. THIS IS EBAY USA. It needs to be taken back by USA sellers.


You think eBay sellers should have the right to "take" the eBay platform away from eBay because they are focused on making profit at your expense? 

 

So I assume you also think that eBay buyers have the right to "take" your business away from you because you are focused on making profit at their expense? 

 

Populism doesn't stop at the middleman. 


It's not about "Rights" its about "Wrongs" and there are too many things Wrong at eBay right now.

 

And when there are too many things wrong ... Sellers & Buyers will just leave.

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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?


@dhbookds wrote:

So people expect Wenig to quote sources when he gives as talk.......otherwise what he says are lies? 

 

Certainly there are few/non on this board who want pay per click or warehouse facilities, we are overwhelmingly one off, very small operators.......but the fact is there are, ebay is betting, those who will use them and pay for it........  they have the perspective of ALL sellers as well as the facilities to explore the "need" of the overall market for fulfillment centers.... It's sure a better fit for them to expand their business than Skype was when Meg bought it............

 

While I understand and concur with alot of criticism of ebay.......ignoring that ebay makes BILLIONS a year, even tho we, as individuals, aren't doing well, is simply being blind.  Ignoring that they owe their stockholders FIRST, ignores a very basic tenant of business. 

 

Ebay actually does more business internationally than in the US......I think the figure is 57%......those that think this is an entirely US business would do well to accept that fact.....it's pointless to try to convince ebay not to work in an international environment. 


Competition at the top of a category is even tighter than it is for average sellers. 

It's not like dropshippers with similar prices all fighting for a sale. It consists of sellers trying to cut manufacturing costs without sacrificing quality, in addition to taking a smaller margin just to get sales.

 

As a seller who has competed at the top of the category for years, spending for Sponsored Listings alone has been brutal, even at just a small percentage. The "trending rates" is often the difference in price between being a "top seller" and borderline dropshipper. 

 

Margins are so tight at the top of a category that these features will NOT work well for any top sellers competing up that high. 

 

I don't think many people understand this. They think if you manufacture an item, you're getting such a large discount compared to everyone else. But this isn't the case. It's those few percent cheaper than the competition that separates manufacturers from dropshippers.

 

This has already caused damaged to the market, as top sellers have to raise their prices to be equal to the competition (inadvertently making it more important to constantly check competitors and compare/adjust prices), and you have the sponsorship in exchange. But this has already severely hurt sellers ability to compete with each other, as if you don't use sponsorships you still have best price but lose out. If you do sponsorships, in order to keep enough profit margin to pay the shipping department, you have to raise the prices.

 

Competing at the top of a category is extremely tough, and based around very tight profit margins, that come down to how much you can optimize your packing/shipping department. Sponsored Listings has made it even tougher, just to get LESS visibility than you had a year and a half ago. Premium is just going to make it worse.

 

This is besides the fact that raising prices on eBay just makes us less and less competitive against Amazon and other markets. It's sickening to see eBay making intentional decisions that make us less and less competitive, as they claim they're trying to be "more competitive"... 

Message 27 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

I'll bet that negotiated postage savings was too good to pass up as shareholder padding.

 


@sharingtheland wrote:

He claimed they announced "negotiated postal rates" this year.  Postal rates are higher than ever, and ebay gets the same business discount as any other small time business owner.  Later he stated the fact 15% of USPS business is from ebay.  That sounds like a large enough number to go to bat for us and ACTUALLY negotiate competitive rates with China and more importantly Amazon.  They have done nothing to alleviate shipping costs for years on ebay.  I pay the same as anyone that just sets up a stamps.com account

 

There is no way in h-e-double-hockey-sticks that ebay has not negotiated much lower than Commercial Base or Plus rates with USPS; ebay simply pockets the difference between what sellers pay and what USPS charges.

 

JMO

YMMV


 

Message 28 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

synonymous with Trumpian

 


@rograc-37 wrote:

His speech makes me wonder about his psychological health. Anyone who can spew that kind of nonsense and believe it causes grave concern.  I believe the term for him is pharisaical.  This is why I use that term

 

" In general, you would probably use the word pharisaical in especially severe cases of hypocrisy, particularly when someone is not only a hypocrite, but acts superior and is being particularly annoying about it."

 

🤣🤣🤣🤣


 

Message 29 of 55
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Re: Ebay open CEO speech seems riddled with lies. Did it make sense to anyone?

Zamo, I respect your point of view.......on your situation, but frankly the proof will be in how many use it.......and continue to use it.  If they continue, one must assume it is worth the cost.  If the cost is too much for the margins, I can't see those at the top continuing to pay for either program. 

 

On the other hand, one off sellers, I hope, have a lot more margin to spare and they can afford, at least, the promoted part, pay upon sale.......  and it's something many have asked for over the years..........a way to reach people with items they have NOT searched for but may buy......   the chocolate in the checkout lane merchandising. 

 

Ebay is monetizing the site anyway they can.........that's what business does, I'm just grateful they are concentrating on fees that are voluntary as opposed to flat, overall increases.....not to say those may not come.  Frankly, if all sellers tried to bring new buyers here, ebay could pop... and why they don't try that incentive again, I'll never know.

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