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Ebay no longer "Seller Friendly"

I have been buying/selling on ebay for YEARS but I am seriously looking for another venue.  Drop shippers have taken over it seems... or most everything I order comes from Amazon fullment center.  Ebay seems to be doing all it can short of kicking us "in hand" sellers off completely.  There was a time when a seller had to have the item listed in their hands!
1 - Customers can no longer search by store name.

2 - If you are out of stock on a particular item, instead of ebay suggestions other items within your store, they suggest your customer shop elsewhere.  What store owner would do that?  WE work hard to gain regular customers and ebay is trying to turn them other directions!

3 - Ebay for some ungodly reason, has starting making buyers pay for items that qualify for free shipping and items that have calculated shipping separately, causing a hassle for buyers and costing the seller an additional paypal transaction  fee.  Previously, buyers could pay for both types of shipping all at the same time with one payment.  WHAT is ebay thinking? Maybe they are simply NOT THINKING!

4 - Uploading tracking on  time is not a problem, however, if you live in the  country and have a rural carrier, you never know exactly what time the mail will be picked up.  I don't know how ebay calculates that but I always ship the day an item is sold by my cut off time or the very next day.  All of a sudden, it seems everything is running late.

Guess I will have to start driving 40 miles to a post office every few hours..LOL... NOT!

5 - It is too easy for a buyer to leave negative feedback and ebay will not step in and remove it any longer unless the buyer agrees.  If the buyer doesn't respond, ebay will not even remove it.  Ebay needs to investigate the negative feedback and toughen the rules for leaving it.  I see too much unwarrented negative being left for some of my favorite sellers these days and usually left by buyers with very little feedback..  NEWBIES need to be more considerate and realize how it affects the seller and work with them.

 

Anyone know of a good new selling venue?  It seems ebay just doesn't want quality sellers any longer!  They seem to prefer the big warehouse sellers who never lay their hands on items they sell or China sellers who claim to be in the US or either dropshippers...  all of which I prefer to stay away from.  Give me a new site like the OLD EBAY!  Between all of ebay changes and the USPS mis-deliveries, lost mail and damages... we small sellers don't have a chance.. LOL!

 

 

Message 1 of 29
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28 REPLIES 28

Re: Ebay no longer "Seller Friendly"


@geo2061 wrote:
It's nice to think that a helpful action will hopefully bring this customer back to your business.. good actions return equally good re-actions. (but only in a perfect world)

Yes, that's the other part of it-- even if we didn't have what they were looking for, we hope they'll remember that we tried to help them find it rather than just saying "Sorry, we don't have that, too bad."

Message 16 of 29
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Re: Ebay no longer "Seller Friendly"


@hioctane62 wrote:

@gopetersen wrote:

"3 - Ebay for some ungodly reason, has starting making buyers pay for items that qualify for free shipping and items that have calculated shipping separately, causing a hassle for buyers and costing the seller an additional paypal transaction fee. Previously, buyers could pay for both types of shipping all at the same time with one payment. WHAT is ebay thinking? Maybe they are simply NOT THINKING!"

 

For years, eBay has been trying to coerce sellers into offering Free Shipping. Buyers are not stupid. Many of them know they pay more for "Free Shipping" if they buy multiple items and will look for Combined Shipping. I know they do this because many will actually message me to CONFIRM that I provide Combined Shipping.

 

So, I suppose eBay hasn't FORCED it on all of us because some buyers still want Combined Shipping but eBay would like us to offer it because buyers who buy singles don't care one way or the other and it looks good (even though there is no such thing as Free shipping).


Agree with this 100%, gopete. As far as ebay splitting up the transactions, I'm quite sure that every time that happens, ebay logs 2 transactions on their books instead of 1. They need to inflate the number of transactions in order to continue the illusion of growth. 


The purchases all are separate...as the listings are all separate. Payment may be made at one time but each is still a separate transaction always has been....so no one is inflating anything.
Combining shipping can be done and is done by many successfully every single day
You can also send an adjusted invoice reflecting combined shipping however you have that set up.
Most of us have a disclaimer in our listings too letting buyers know we will combine shipping....not saying ebay will combine our shipping for us.
Ebay will also allow the set up automatic combined shipping in some cases.
It is all explained in the help pages

Message 17 of 29
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Re: Ebay no longer "Seller Friendly"

So many things incorrect with your assessment I will leave it to others to tell you what they are.

Message 18 of 29
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Re: Ebay no longer "Seller Friendly"

When I buy new on here, most times it is shipped from Amazon as a gift.  Have no idea it is a shyster seller until after the fact.

 

BigCorp and mass merchandisers have pushed out the little honest guys.

 

 

Message 19 of 29
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Re: Ebay no longer "Seller Friendly"

You are so right, the old days when you had to have the item in hand in order to list. Buyers and sellers could communicate freely before and after. If any problems occurred you worked it out and if there was a problem with feedback you could have squaretrade to mediate and have it removed by just proving you took care of the problem.

Buyers and sellers actually communicated about anything. It was fun, you didn't need MBG, defects, time frames we all loved what we were doing and eBay actually permanently removed non paying buyer without haveing to report them. 

Buyers would log in and send good morning emails, I had a buyer that ever Friday paypal me $10 and called it Ice cream day and every Friday I went and bought ice cream. Buyers were your friends..Oh can I get another pair of those purple glasses when you list them again, my blind aunt Sara the one with the deaf poodle sat on another pair..How are you doing? You had loyal buyers that if they liked you wouldn't think to buy from someone else, we used to see feedback from everyone and both parties could leave whatever they felt was their opinion.  International sales were through the roof because first class with no tracking always reached your buyer. Anything you listed sold, power sellers had a portal you could buy eBay gear, insurance, discounts on stuff. eBay used to send out award cerificates for sale goals, feedback goals, certifcated for power seller and top rated every year. I used to have a wall of framed eBay certificates....lol They used to send out aniversary cards and birthday cards to the sellers.

All that is gone and it's not so friendly anymore, it's a different world a very different word..The people are genuinely good means nothing anymore.

 

When you have immediate payment required on your listings, your buyer can use the eBays shopping cart and purchase them all at once to get combined shipping. If the buyer has an item with a shipping cost and one with free shipping, they are only charged the shipping fee for the one item.

Print a scan sheet when printing your daily labels for all your packages you are shipping out that day and have the carrier scan it. 

 

Listen, eBay now is a big business that cares about one thing and that's sellers making buyers happy so they now are going to link all those red tops in a product listing and whatever seller has it listed at the right price gets the sale. Your red top listing will have a link to see more red top from other sellers.

"instead of ebay suggestions other items within your store, they suggest your customer shop elsewhere"

NO No, eBay is suggesting you don't have to go elsewhere, you came to eBay to buy the top ...we have ten other sellers that carry the top, goal is to sell a red top on eBay, they don't care if it's your sale or my sale. Buyer got what they wanted and they got it on eBay.

 

NEWBIES need to be more considerate and realize how it affects the seller and work with them. No..this is the yelper generation, they leave feedback for everything they eat, drink, watch...places the go..for uber drivers..those days of thinking a feedback means anything are pretty much gone, my friend.

 

Your right....it's a slow death unless you get with all the new programs. Teach an old dog a new trick and maybe we might live it out.  Ahh I miss those good old days, having fun, making money, good people...doughnutwine_glass

 

 

Best of Luck Friend

 

 

Message 20 of 29
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Re: Ebay no longer "Seller Friendly"

Ah the good old days...how I miss them..

Message 21 of 29
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Re: Ebay no longer "Seller Friendly"

@ijazzu


@ijazzu wrote:

You are so right, the old days when you had to have the item in hand in order to list. Buyers and sellers could communicate freely before and after. If any problems occurred you worked it out and if there was a problem with feedback you could have squaretrade to mediate and have it removed by just proving you took care of the problem.

Buyers and sellers actually communicated about anything. It was fun, you didn't need MBG, defects, time frames we all loved what we were doing and eBay actually permanently removed non paying buyer without haveing to report them. 

Buyers would log in and send good morning emails, I had a buyer that ever Friday paypal me $10 and called it Ice cream day and every Friday I went and bought ice cream. Buyers were your friends..Oh can I get another pair of those purple glasses when you list them again, my blind aunt Sara the one with the deaf poodle sat on another pair..How are you doing? You had loyal buyers that if they liked you wouldn't think to buy from someone else, we used to see feedback from everyone and both parties could leave whatever they felt was their opinion.  International sales were through the roof because first class with no tracking always reached your buyer. Anything you listed sold, power sellers had a portal you could buy eBay gear, insurance, discounts on stuff. eBay used to send out award cerificates for sale goals, feedback goals, certifcated for power seller and top rated every year. I used to have a wall of framed eBay certificates....lol They used to send out aniversary cards and birthday cards to the sellers.

All that is gone and it's not so friendly anymore, it's a different world a very different word..The people are genuinely good means nothing anymore.

 

When you have immediate payment required on your listings, your buyer can use the eBays shopping cart and purchase them all at once to get combined shipping. If the buyer has an item with a shipping cost and one with free shipping, they are only charged the shipping fee for the one item.

Print a scan sheet when printing your daily labels for all your packages you are shipping out that day and have the carrier scan it. 

 

Listen, eBay now is a big business that cares about one thing and that's sellers making buyers happy so they now are going to link all those red tops in a product listing and whatever seller has it listed at the right price gets the sale. Your red top listing will have a link to see more red top from other sellers.

"instead of ebay suggestions other items within your store, they suggest your customer shop elsewhere"

NO No, eBay is suggesting you don't have to go elsewhere, you came to eBay to buy the top ...we have ten other sellers that carry the top, goal is to sell a red top on eBay, they don't care if it's your sale or my sale. Buyer got what they wanted and they got it on eBay.

 

NEWBIES need to be more considerate and realize how it affects the seller and work with them. No..this is the yelper generation, they leave feedback for everything they eat, drink, watch...places the go..for uber drivers..those days of thinking a feedback means anything are pretty much gone, my friend.

 

Your right....it's a slow death unless you get with all the new programs. Teach an old dog a new trick and maybe we might live it out.  Ahh I miss those good old days, having fun, making money, good people...doughnutwine_glass

 

 

Best of Luck Friend

 

 


Love this post and highlighted my favorite section ... sort of like the stories given to try and get a discount or something cheaper, " My neighbor's brother's cousins's uncle's pet aligator was chasing their other neighbor's live-in mother-in-law's ex-husband's son's to his 4th wife) gerbil and its tail knocked the vintage retro depressionware candy dish off the table and shattered in to 342 pieces ... so can I buy yours for 1/2 price and YOU pay the shipping?"

Regards,
Mr. Lincoln - Community Mentor
Message 22 of 29
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Re: Ebay no longer "Seller Friendly"

I love your post @mr_lincoln You are always so kind and so willng to help so many people.

In those days, the buyer wouldn't think of wanting a discount..just your loyalty and friendship. I sure miss the 2002 to 2007 eBay, those were the greatest times. people would email you, 'hey, I think you listed that wrong, the 1942 version is super rare and you really need to double your price. See the extra number on the bottom that is backwards, well they only made 4 of them ever and that makes what you have worth so much more money" Those are the buyer you had back then and when the site got flooded with scammer sellers, international sellers and buyers and just plain ignorant seller with no clue, that changed it and everyone got punished for them. now the changes are just going to far even for the folks at eBay that buy and sell are just frazzled. The new FVF increase to 14% FVF for to many SNAD at a time when the site is flooded with eBay product listing glitches is really setting us all up for failure, doesn't mater how perfect a seller you are, you have no control.

BTW...Keep an eye out on Aug 15th that's when a large update is going to happen


Stay cool mr_lincoln and have a great day!

Message 23 of 29
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Re: Ebay no longer "Seller Friendly"


@everything-from-trinkets-to-treasures wrote:


You can also send an adjusted invoice reflecting combined shipping however you have that set up.


Most buyers pay right away, then they message the seller asking for a partial refund because the listing offers combined shipping. Because of the way eBay functions, there's rarely an opportunity to send an adjusted invoice.

 

Ebay loves this because they don't refund the seller's-fee portion of the refund. They keep it. Most sellers do not want to spend the unreasonable amount of time it takes to request and receive a refund check from eBay so they eat the loss.

Message 24 of 29
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Re: Ebay no longer "Seller Friendly"

Frankly, I don't believe eBay has been what can be termed as seller friendly for some time now.  At least not since 2008 anyway.

"It is an intelligent man that is aware of his own ignorance."
Message 25 of 29
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Re: Ebay no longer "Seller Friendly"


@gopetersen wrote:

@everything-from-trinkets-to-treasures wrote:


You can also send an adjusted invoice reflecting combined shipping however you have that set up.


Most buyers pay right away, then they message the seller asking for a partial refund because the listing offers combined shipping. Because of the way eBay functions, there's rarely an opportunity to send an adjusted invoice.

 

Ebay loves this because they don't refund the seller's-fee portion of the refund. They keep it. Most sellers do not want to spend the unreasonable amount of time it takes to request and receive a refund check from eBay so they eat the loss.


Exactly, not to mention the "request total" button being blocked many times in the shopping cart for who knows what reason.

"There`s always barber college" - Dalton - Road House
Message 26 of 29
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Re: Ebay no longer "Seller Friendly"

Ebay isn`t USER friendly anymore. I have just as hard of a time as a buyer here as I do selling. Ever changing views, moving things around, messed up search results, things not functioning etc. what a mess!

"There`s always barber college" - Dalton - Road House
Message 27 of 29
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Re: Ebay no longer "Seller Friendly"

@everything-from-trinkets-to-treasures  wrote:  The purchases all are separate...as the listings are all separate. Payment may be made at one time but each is still a separate transaction always has been....so no one is inflating anything.
Combining shipping can be done and is done by many successfully every single day
You can also send an adjusted invoice reflecting combined shipping however you have that set up.
Most of us have a disclaimer in our listings too letting buyers know we will combine shipping....not saying ebay will combine our shipping for us.  Ebay will also allow the set up automatic combined shipping in some cases.
It is all explained in the help pages

_________________________________________________________________

The combined shipping has always been a little inconsistent with my account yet it works at tiems exactly how I have it set up ... so I am wondering if the issue may be (at times) with the cart and that it does not combine purchases.  I had one (it happened a while ago) where the Buyer purchased 4 items and they all came through as separate sales.  Normally, when I click on one item from a multiple order it will show them all on one invoice that I then can adjust the shipping cost (once they are all packed in one box) ... but this set of transactions did not do that.  I had copied some instructions on how to combine them in to one package and label after the fact but I was not comfortable with the proceedure so I just refunded a % off each one for a shipping cost reduction.  Buyer was fine with that and it was less hastle for me.  I probably lost a little $$ on shipping but I sold four things to one Buyer so I was fine with that.

Regards,
Mr. Lincoln - Community Mentor
Message 28 of 29
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Re: Ebay no longer "Seller Friendly"


@mr_lincoln wrote:

@everything-from-trinkets-to-treasures  wrote:  The purchases all are separate...as the listings are all separate. Payment may be made at one time but each is still a separate transaction always has been....so no one is inflating anything.
Combining shipping can be done and is done by many successfully every single day
You can also send an adjusted invoice reflecting combined shipping however you have that set up.
Most of us have a disclaimer in our listings too letting buyers know we will combine shipping....not saying ebay will combine our shipping for us.  Ebay will also allow the set up automatic combined shipping in some cases.
It is all explained in the help pages

_________________________________________________________________

The combined shipping has always been a little inconsistent with my account yet it works at tiems exactly how I have it set up ... so I am wondering if the issue may be (at times) with the cart and that it does not combine purchases.  I had one (it happened a while ago) where the Buyer purchased 4 items and they all came through as separate sales.  Normally, when I click on one item from a multiple order it will show them all on one invoice that I then can adjust the shipping cost (once they are all packed in one box) ... but this set of transactions did not do that.  I had copied some instructions on how to combine them in to one package and label after the fact but I was not comfortable with the proceedure so I just refunded a % off each one for a shipping cost reduction.  Buyer was fine with that and it was less hastle for me.  I probably lost a little $$ on shipping but I sold four things to one Buyer so I was fine with that.


I would assume that is possible as well as glitches are possible like with anything else as there are also people that do not know to set up their shippping or how to do combined invoicing etc.

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