eBay

disneyfanatic1515 · ‎05-29-2018

I am a member of 10+ years here and Im feeling like I dont even own my stuff I sell. The fees are getting too high, dont have any control of my listings with them adding best offers when they feel like it or charging shipping fees on top of already high shipping prices to ship our items, my fees are based on their messed up grading system and much more like no protection for us. REALLY@@!! I have ended all my listings and refuse to sell here anymore until who ever owns EBAY understands all you are doing is hosting our stuff and should charge only for that, paypal is a separate entity and does charge a small fee for their part, but it is within reason!!! We are not in school and dont need to be graded for higher fees, on stuff we own. All you need to do is host and add the paypal link in the ad. Thats it.

percgrabbe-0 · ‎05-29-2018

EBAY doesnt care if sellers stay.

They should because buyers with PAYPAL accounts also buy things on ebay.

Its another reason why sales are so low.

castlemagicmemories · ‎05-29-2018

@tunicaslot wrote:
I'm sorry but Ebay decided long ago they had to have standards so that badly performing sellers were not selling on Ebay, because if they were, they would be driving buyers off the site.

I don't know if you have had a bad experience with this grading, but if so, the decision to leave my be taken out of your hands. Ebay might make that decision for you. That sounds harsh, and I don't mean it that way. It is just the way things are.

I'm a buyer
castle - I love you - but have those standards already in place - prevented you from receiving all the substandard or not as described merchandise that you've received lately? There will always be bad sellers - no matter what rules Ebay puts in place - and there will always be bad sellers that know how to get out of that situation - as we've seen in the past. Who it's going to hurt is the small sellers who don't have the volume and make a mistake.

I'm all for protecting a buyer - but what's good for the goose is good for the gander - you need to protect your sellers from false claims - and other venues are doing that and are still succeeding. The buyers know the rules going in and those inclined to abuse a system like Ebay has in place - will avoid that site - making it a better buying experience and a better selling experience.

Love you, too! Very valid points~I've been on here a LONG time and it just seems to get worse and worse, and no, those standards have not prevented me, or others, from porrly described and substandard items. I've got SO much lately like that, out of 4 items recently ordered, 3 came not as described. I settle in many cases but sometimes you just have to draw the line. I know there are no absolutes; there are good and bad on each side but have had so much of this lately, I'm jaded. Not an excuse but a reason.

But thank you for the wake up call. You are right~many bad sellers know how to game the system, and they have the volume to offset things. So the small seller, who can ill afford a problem, pays a far heavier price and may be gone. I knew that but somehow lost track of that. Please forgive me.

These are the very sellers I mostly buy from. Not the big guys. Not the latest, hot, new trending stuff. The collectibles and vintage items. And I have lost so many of them through the years, favorites that are no longer here. It's sad when I learn any seller is leaving, but these will, would, and do especially hurt me, buyers, and Ebay by their loss.

I'm not familiar with other sites, just use them occasionally, or browse, so I am not truly aware of their policies, so you have the advantage there. Of course I believe you. But it sounds like there is mediation going on~since the buyer has to prove a return~and Ebay won't mediate. In fact, they are stepping away from the limited mediation they were doing, since sellers can't call and prove information was in the listing, or buyer originally gave a buyer's remorse reason but changed it to a SNAD reason so the seller has to pay return shipping.

And of course you are right~both sides should be protected. That is only fair and right. No one should get ripped off. It's sad that people don't have more ethics.

My apologies to you, no offense intended, and to any other sellers. Please know I realize that bad sellers who may have a large business may be able to weather any mistakes better, and I have always thought that it wasn't fair to hold a small volume seller to the same standards that may completely sink them. I want everyone to be successful here. Just too many bad transactions lately~so I leaned in favor of standards. But as stated, the standards aren't necessarily helpful or effective or working, and my experiences certainly reflect that; you are right.

castlemagicmemories · ‎05-29-2018

@mycarolinavintage wrote:
If someone asks you where you got so and so, you would say from majicalebay seller on ebay or whoever? Wow. I can not tell you the name of a seller I bought items from last week. After having been on ebay for many years, my answer to that question would still be "I got it on ebay." But maybe that's just me.

...............................................................
energy flows where attention goes

I don't think it is just you. I say that all the time, I got it on Ebay.

castlemagicmemories · ‎05-29-2018

And I cut new sellers a lot of slack because I don't want to sink their account when they are just getting started.

ted_200 · ‎05-29-2018

I'm sorry but Ebay decided long ago they had to have standards so that badly performing sellers were not selling on Ebay, because if they were, they would be driving buyers off the site.

Love you, too! Very valid points~I've been on here a LONG time and it just seems to get worse and worse, and no, those standards have not prevented me, or others, from porrly described and substandard items. I've got SO much lately like that, out of 4 items recently ordered, 3 came not as described. I settle in many cases but sometimes you just have to draw the line. I know there are no absolutes; there are good and bad on each side but have had so much of this lately, I'm jaded. Not an excuse but a reason.

Next, they'll copy Amazon again, and you'll find your buying account suspended for having too many returns!

They screwed this up 10 years ago. They had all the tools to eliminate the bad sellers... a feedback system that identified them, sound policies (for the most part, although they wouldn't enforce them all, or on all sellers), an active and engaged community to help them do it (reporting violating listings, counterfeit goods, etc.), a robust Trust & Safety Dept. The only thing they lacked was a method to keep bad sellers they did get rid of from coming back with a new ID, a problem they solved many years ago.

That was a much better solution than this bot driven performance standard stuff that counts scams against you as defects, penalizes you for post office failures, and the like. And the MBG scheme, designed to protect buyers from bad sellers, actually gives bad sellers cover and allows them to continue to sell to people even though it's obvious they're not a very good seller. If you think buyers are unhappy now, just wait until they start getting partial refunds on MBG cases they won!

The Floggings Will Continue Until Morale Improves.

the*dog*ate*my*tablecloth · ‎05-29-2018

OK but your argument is counter to the argument sellers were making then. Back then, sellers complained that the feedback system was too open to interpretation and to malicious interference. Sellers asked for a more measureable way to determine performance and Ebay came up with things that were actually measurable.

It is measurable when sellers are out of stock, even though I accept that it is unfair if Ebay magically relists sold items.

It is measurable when sellers refuse to fix problems for buyers. Yes I accept the fact that some buyers misuse returns OR outright defraud.

ANYONE found guilty of repeated fraud should be permanently removed, buyer or seller.

dr.clockenstien · ‎05-29-2018

My apologies to you, no offense intended, and to any other sellers. Please know I realize that bad sellers who may have a large business may be able to weather any mistakes better, and I have always thought that it wasn't fair to hold a small volume seller to the same standards that may completely sink them. I want everyone to be successful here. Just too many bad transactions lately~so I leaned in favor of standards. But as stated, the standards aren't necessarily helpful or effective or working, and my experiences certainly reflect that; you are right.

None taken here!

I appreciate the legitimate posts by everyone.

Mostly the complaints are about bad people. (Buyers, Sellers, and ebay)

-Just the bad ones at ebay, the good ones, like us, don't really have any control.

This is why we post, please try not to take my leaving personally.

If ebay gets better, I may come back.

But there is a lot that needs fixing, and for one the abuse really needs correcting.

That should be the prioity.

I know that this was the best site to list for me, but the new terms and behavior was enough to drive me away, as it did my customers from me.

ted_200 · ‎05-29-2018

If you think buyers are unhappy now, just wait until they start getting partial refunds on MBG cases they won!

And on "Free" Returns!

The light at the end of eBay's tunnel... it's a train loaded with angry buyers!

The Floggings Will Continue Until Morale Improves.

ted_200 · ‎05-29-2018

@the*dog*ate*my*tablecloth wrote:
OK but your argument is counter to the argument sellers were making then. Back then, sellers complained that the feedback system was too open to interpretation and to malicious interference. Sellers asked for a more measureable way to determine performance and Ebay came up with things that were actually measurable.

It is measurable when sellers are out of stock, even though I accept that it is unfair if Ebay magically relists sold items.

It is measurable when sellers refuse to fix problems for buyers. Yes I accept the fact that some buyers misuse returns OR outright defraud.

ANYONE found guilty of repeated fraud should be permanently removed, buyer or seller.

I understand that, I wasn't among those sellers though. It sounded like a swell idea, but I could see there were going to be unintended consequences and recognized the difficulty in setting one size fits all standards for all sellers in all categories. The stupid DSR program (the first attempt at this) proved this.

I'm something of a contrarian, I always thought "free listings" was a bad idea too, although it was almost universally loved by sellers at the time.

For all its flaws, I always supported the two-way transparent feedback system, for exactly the reasons Pierre gave when he first came up with it.

The Floggings Will Continue Until Morale Improves.

castlemagicmemories · ‎05-29-2018

@ted_200 wrote:
I'm sorry but Ebay decided long ago they had to have standards so that badly performing sellers were not selling on Ebay, because if they were, they would be driving buyers off the site.

Love you, too! Very valid points~I've been on here a LONG time and it just seems to get worse and worse, and no, those standards have not prevented me, or others, from porrly described and substandard items. I've got SO much lately like that, out of 4 items recently ordered, 3 came not as described. I settle in many cases but sometimes you just have to draw the line. I know there are no absolutes; there are good and bad on each side but have had so much of this lately, I'm jaded. Not an excuse but a reason.

Next, they'll copy Amazon again, and you'll find your buying account suspended for having too many returns!

They screwed this up 10 years ago. They had all the tools to eliminate the bad sellers... a feedback system that identified them, sound policies (for the most part, although they wouldn't enforce them all, or on all sellers), an active and engaged community to help them do it (reporting violating listings, counterfeit goods, etc.), a robust Trust & Safety Dept. The only thing they lacked was a method to keep bad sellers they did get rid of from coming back with a new ID, a problem they solved many years ago.

That was a much better solution than this bot driven performance standard stuff that counts scams against you as defects, penalizes you for post office failures, and the like.   And the MBG scheme, designed to protect buyers from bad sellers, actually gives bad sellers cover and allows them to continue to sell to people even though it's obvious they're not a very good seller. If you think buyers are unhappy now, just wait until they start getting partial refunds on MBG cases they won!

Ahhh, but that's just it. Please, are you trying to scare me?

No returns. Just largely SNADS. So my account is not in any danger of suspension. As I said, I settle a lot. Should I have to? I don't think so. But I try to be understanding. I take buying with a grain of salt, sometimes the whole block! If I can repair it, I do. If I can live with it, I do. Only if it is absolutely unacceptable and necessary do I open a case.

But I must agree with you in that the seller has no control over what the carrier does, that is an unfair thing to judge. I know that if my item takes a trip around the country, that is not the seller's fault.

I don't agree with you on the feedback system weeding out bad sellers, because bad buyers can use that to try to blackmail a seller, or as revenge if they don't get their own way. While I would never do this, I l know others have and would. Just as sellers would post false negs for buyers in response to an honest neg.

i've realized lately that sellers are getting penalized for buyer's remorse returns, or in other words, any returns, with lowered visibility and sales. If the buyer doesn't read the listing, and returns, that is not the seller's fault. If the buyer doesn't know that what they bought is not what they need, that is not the seller's fault.

This is all just sad.

castlemagicmemories · ‎05-29-2018

@dr.clockenstien wrote:

My apologies to you, no offense intended, and to any other sellers. Please know I realize that bad sellers who may have a large business may be able to weather any mistakes better, and I have always thought that it wasn't fair to hold a small volume seller to the same standards that may completely sink them. I want everyone to be successful here. Just too many bad transactions lately~so I leaned in favor of standards. But as stated, the standards aren't necessarily helpful or effective or working, and my experiences certainly reflect that; you are right.
None taken here!

I appreciate the legitimate posts by everyone.
Mostly the complaints are about bad people. (Buyers, Sellers, and ebay)
-Just the bad ones at ebay, the good ones, like us, don't really have any control.

This is why we post, please try not to take my leaving personally.
If ebay gets better, I may come back.
But there is a lot that needs fixing, and for one the abuse really needs correcting.
That should be the prioity.
I know that this was the best site to list for me, but the new terms and behavior was enough to drive me away, as it did my customers from me.

I'm so glad you are not offended. I'm sorry my experiences have jaded me. You know many of us have been here since the beginning. So it grieves us to see and acknowledge these things. But I hope you come back soon.

the*dog*ate*my*tablecloth · ‎05-29-2018

It's never the good sellers that cause the problems.

I thought the DSRs were a terrible idea. They were rife for misuse and malice as was proven out. Same for mutual withdrawal. However I am ok with them defecting sellers who are out of stock or who refuse to deal with issues.

I am sorry that some sellers have to deal with false SNADs but there's really no way around that other than tracking problem buyers AND kicking them off the site. However it IS necessary for Ebay to track and punish sellers who repeatedly cancel sales OR who attempt to stick buyers with bad stuff.

There's no way to know who is right in a he said/he said situation. So Ebay has to put the transaction back to original state as best they can. If there is a question about SNAD that means the seller should pick up the tab. Yes they have to pay for false returns. That's part of the cost of doing business.

Did you see the post today with the seller whose water bottle arrived dented and they didn't think they should carry the burden? That's what we'd be dealing with. There are more bad sellers out there than you can imagine. They would be more than happy to rip off and drive away your good buyers.

dr.clockenstien · ‎05-29-2018

@castlemagicmemories wrote:

I'm so glad you are not offended. I'm sorry my experiences have jaded me. You know many of us have been here since the beginning. So it grieves us to see and acknowledge these things. But I hope you come back soon.

Thank you very much for that.

It was painful to leave, but if all these new problems prove to be right, I really hope the best for all of you.

I know I could be wrong, it's not the first time.

And I am not a fool to think that et$y may not do the same thing some day, but I thought that I might try to get my foot in the door before it becomes too saturated for me.

Please don't be sorry, for your experiences. They are what educates us.

Besides, what if this is just the middle of a journey?

I respect your long history as a member and the insight you give.

Long time sellers have helped me see how ebay was in the past.

I've been shopping here off and on since '00 and frequently since '06.

I only made my first sale Feb - Apr '17, as a beta test and had begun to get my name out there, my customer service reputation was great, I bought more product and I 'opened shop' in Jul the same year then the interferences began to happen.

The BO campaign grounded me before I even took off.

I stuck with it until they tried it a gain in Feb '18, I searched ebay to complain, but instead

I found the community from somewhere in the help menu, and here I am.

After learning more about everything that ebay was doing with the new design, that answered a lot of questions for me, and it made sense.

It can't work for me with that kind of pressure, alot of the regulars in my department are stingy enough.

They didn't return because now they think I'm lying about fairness in price and now they can undercut me. That is not very likely.

BO really messed it up for me!

My old friend once told me "You know it's time to change, when it hurts more to stay the same way."

I at least hope to keep in touch.

disneyfanatic1515 · ‎05-29-2018

Amen now im getting somewhere maybe I just worded it all wrong but im glad I was at least bold enough to talk about it, man we do pay good money to be here. I was just feeling like humiliated and thinking now this from Ebay. Sorry guys I had no one to turn to. I have decided to just take a break for a while until everything calms down because I seen this patition from ebay too about some more taxes for selling online and im just like yes, I will try again maybe in the future. Thanks everyone and watch out for changes they just havent hit you yet.

disneyfanatic1515 · ‎05-29-2018

I always leave feedback or ideas I just never hear anything thru ebay so I wanted to talk to someone here and that was my reason behind this. Thanks for the advice.