mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@ms.rodriguez* wrote:Go and open an item NOT AS DESCRIBED CASE. Try to open it on Ebay. If you can't do it there, go to paypal if that is how you paid.
In the future, do NOT make an offer unless you are absolutely sure that you want that item.
FYI, just because a buyer may pay with a Credit Card does not mean it goes through PayPal. Actually most probably do not since Ebay can and does process CC payments.
@goldcoinnsilver wrote:Appearntly I autopaid an Item that I didn't want by mistake and canceled 5 minutes after the fact and instantly started a return and messaged the seller who never responded and ebay rejected it 3 days later and closed the case. After multiple attempts of reaching out to them they did nothing and when the envelope arrive there was nothing in it! Told ebay about it and they still did nothing! Pure **bleep** customer service and leadership. I don't care what they believe I signed I didn't set up the account so I didn't agree to anything arbitrary wise. I'm getting a lawyer and I will sue them.
Since you don't seem to be participating in your thread, I'll see if I can help just from the info you provided.
Yes Ebay has made the buyer payment process very easy. But they do ask you to verify that you actually want to purchase the item or items. So that part is on you. And of course, us humans make mistakes sometimes.
While a buyer asking for a cancellation is annoying and extra work for a seller, it is great that you did it so promptly. The part I don't understand is why you would "instantly started a return"? That part makes no sense whatsoever. What did you plan to return? You had not received anything yet? What reason did you use to request the return? Simply something you should not have done and added to your frustration with Ebay and your seller.
Your seller was likely a bit upset by your actions as it affects their selling stats on Ebay. Sellers are held to some pretty strict metrics and you just opened a claim when there was no need to do so..
Yes a seller has 3 days to respond. Ebay likely denied the claim because you had not even received the item, so there was no way you could return it.
Since you started out by filing a claim Requesting a Return, you can't open an Item Not Received claim now.
Now that doesn't excuse your seller for shipping you nothing. That is bad behavior, but with your approach to this matter, I'm not sure there is much you will actually be able to do about that.
Ebay does not get involved in a He said / She said situation. Not for a buyer or a seller. They don't know the envelope was empty and you likely can't prove it. So Ebay does nothing.
I saw the feedback you left for the seller. That was a bit unfair. You stated that you paid via auto pay that you did not agree to and that isn't truthful. If items are in your cart, you first click on Go to checkout. The next screen shows you what you are about to purchase and asks you to verify your payment method, giving you all the methods you have on file with Ebay, then you need to click the Confirm and Pay button.
If you used the Buy It Now button, the process is the same as it is from your cart. But you know all this. You are a seller too. You are blaming this seller for some self inflicted complications. You are mad at Ebay because they would not fix your mistake. We all have to own the mistakes we make, or we should anyway.
Now that doesn't let your seller off the hook. What they did about shipping you an empty envelope was all kinds of wrong. I hope you will take a moment and report them.
https://www.ebay.com/help/action?topicid=4022
I wish you well. I hope this wasn't an expensive item. But please step back, take a breath and realize this whole thing could have been handled better and likely all the bad things would not have happened.
