Ebay changed the "report a buyer" process....no option to report for INR claims now?

[autotechlighting]

So one of Ebay's policies is you can report a buyer for opening an INR claim when the tracking shows the item had already been delivered. We do indeed do this as it frequently will get those cases removed from the service metrics for INR. I just did this last a few weeks ago.

However, it seems in the last 2 weeks they have completely changed around the report a buyer process. I don't even see an option to report them for this reason now (even though all the other reasons for reporting a buyer are still there).....even though the abusive buyer policy clearly still states that is against policy to open an INR when tracking confirms delivery.

Any mods who can look into this?

[mam98031]

It does seem to be undated recently, I see what you are talking about.  I don't see anything about INRs at all.

devon@ebay 

kyle@ebay 

elizabeth@ebay 

[kyle@ebay]

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@mam98031 wrote:

It does seem to be undated recently, I see what you are talking about.  I don't see anything about INRs at all.

devon@ebay 

kyle@ebay 

elizabeth@ebay 

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Hey @mam98031 thanks for checking in.  I found that there was an alert (ALERT15693) opened yesterday for issues with reporting buyers.  It was more specifically about getting an error message, rather than not seeing the option, but I have a pretty good hunch that these are directly related to the same root issue.  

[mam98031]

kyle@ebay 

I didn't get any kind of error message when I looked at report a buyer.  The screens have changed and it is more limited in nature but a much longer form.  Nothing else.  It has multiple pages, but here is the opening page.

[ticketbatman]

having the same issue and am calling customer service at 8 am

[pickapaper]

@ticketbatman 

Don't bother calling customer service.  CS reps so not know answers and they will not be able to help.  If they tell you anything, it probably won't be correct.  CS reps are well known to tell people what they want to hear to get them off the phone rather than the actual facts.  If you feel you have to contact eBay, reach out to them on social media.

Better if you just wait a couple of days.  This issue has been brought to the attention of the mods here so they might be able to get something done internally.  

[luckythewinner]

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@autotechlighting wrote:

So one of Ebay's policies is you can report a buyer for opening an INR claim when the tracking shows the item had already been delivered.

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IMHO eBay should remove this as a reason to "report a buyer", because from person experience - both as a buyer AND as a seller - I have had items scanned as delivered when they were not actually delivered.

But all that aside ... 

Don't you just respond to the INR by providing the tracking number and get it closed? What would "reporting" the buyer actually accomplish?

[autotechlighting]

It gets those cases removed from your service metrics. We always win the actual INR cases, that's not the concern here.....I am more worried about INR service metrics.

Still no resolution to this, either.....12 days later.

Didn't even realize anyone had replied to this thread.....it didn't alert me until today about a reply. Sorry for the late check-in.

[vintagecraze50]

Yes. I just had to report a buyer for making a false empty box claim and had to use something about a return abuse problem which technically is not correct. I just put in the verbiage in the report what the customer was trying to do and that it was a false non receipt of item claim. 

[vintagecraze50]

The metrics should not be hurt because when you submit the tracking showing delivered the system should recognize that and no ding to service metrics.

[vintagecraze50]

It would not matter as far as the metric for me because all I do is enter the tracking number into any case this buyer would start and the system recognizes that the package was delivered. The report the buyer issue is something different in my case being this is a customer trying to steal our item and that needs to be reported one way or another with this buyer reporting in messages that they received an empty box. Long long time since I got a scammer on here and this one is a doozy.

[chariot_badges]

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@autotechlighting wrote:

So one of Ebay's policies is you can report a buyer for opening an INR claim when the tracking shows the item had already been delivered. We do indeed do this as it frequently will get those cases removed from the service metrics for INR. I just did this last a few weeks ago.

However, it seems in the last 2 weeks they have completely changed around the report a buyer process. I don't even see an option to report them for this reason now (even though all the other reasons for reporting a buyer are still there).....even though the abusive buyer policy clearly still states that is against policy to open an INR when tracking confirms delivery.

Any mods who can look into this?

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What does that do to the buyer ... to 'report' them?

Does it go on their 'permanent record' as a black mark that all sellers can see and thereby refuse service?
Or, is it just one more of those things we all have to answer for when approaching the 'pearly gates'?

[chariot_badges]

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@autotechlighting wrote:

It gets those cases removed from your service metrics. We always win the actual INR cases, that's not the concern here.....I am more worried about INR service metrics.

Still no resolution to this, either.....12 days later.

Didn't even realize anyone had replied to this thread.....it didn't alert me until today about a reply. Sorry for the late check-in.

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Systems are crumbling.   All of them to varying degrees.   The center is folding. 

Prosecutors that won't prosecute crimes, but the cops will write a $300 ticket for me rolling thru a stop sign.  Bridges falling down, local gov't refusing to deliver water to their fire department.  Opening my front door to murderers and child traffickers, then imprisoning me if I defend myself.

I spent all day yesterday dealing with the health care system here in N. California.  It doesn't work.

I almost went to jail yesterday when a police officer told me that "If you don't leave this hospital right now, you'll be spending the night at my house.  I think your wife needs you home."  "**bleep** right, somebody's got to take care of her.  I just don't know how to do the surgery.  I guess I can try to find a video on YouTube.

We drove to Sacramento ... from Redding (about 90 minutes) to get to a hospital that would treat. 

Redding's not  small town, we got gold plated insurance too.  

I offered one of the ER docs a thousand dollars cash tip, under the table RIGHT NOW if he'd treat.  Even money doesn't work now.  I told him it would take me a half hour to get $10k in cash there, and "will that work?"  The greedy sob thought about it.  

I'm going to Sac again today to visit wifey.   They admitted her and shook their heads when I told them we we'd been through.

Everything is falling apart folks.   Am I the only one that sees it?

Ebay is no different.   They are trying to survive in dying systems environment, just like we are. 

I feel like the little boy at the back of the crowd yelling, "But, the King has no clothes.  Can't you see that the King has no clothes?"

(BTW: the King executed him.)

[mam98031]

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@chariot_badges wrote:

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@autotechlighting wrote:

So one of Ebay's policies is you can report a buyer for opening an INR claim when the tracking shows the item had already been delivered. We do indeed do this as it frequently will get those cases removed from the service metrics for INR. I just did this last a few weeks ago.

However, it seems in the last 2 weeks they have completely changed around the report a buyer process. I don't even see an option to report them for this reason now (even though all the other reasons for reporting a buyer are still there).....even though the abusive buyer policy clearly still states that is against policy to open an INR when tracking confirms delivery.

Any mods who can look into this?

---

What does that do to the buyer ... to 'report' them?

Does it go on their 'permanent record' as a black mark that all sellers can see and thereby refuse service?
Or, is it just one more of those things we all have to answer for when approaching the 'pearly gates'?

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Ebay does track them, watching for any pattern of behavior to show up.  Which is why it is important for everyone to report a buyer as needed.  It is a process that can be important.  Same with misbehaving sellers.

[gurlcat]

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@vintagecraze50 wrote:

The metrics should not be hurt because when you submit the tracking showing delivered the system should recognize that and no ding to service metrics.

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Unfortunately Service Metrics count INR's and returns regardless of outcome. 

 https://www.ebay.com/help/policies/selling-policies/service-metrics-policy?id=4769 



Here you can see the one INR currently on my record, and the crazy thing about that is, notice how it says 'Domestic'?  -Well it was an EIS sale, and the buyer filed the INR after the package was already shipped from the hub in Illinois, so I wasn't even expected to respond in any way; eBay just emailed me to tell me it happened, and that they would handle it.   But I got a ding anyway!    What the OP is talking about is how reporting the abusive buyer is the ONLY way to get a ding removed. 

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