Ebay Cost Me $2,000.00

[rjm0222]

A few weeks ago I sold a set of 2021 100th Anniversary Morgan and Peace Dollars for $900.00. 6 Coins in all 3 Morgans and 3 Peace. All graded by NGC at MS69 and MS70. I shipped the coins to the buyer. Then buyer complains to me in emails that the NGC holders have scratches on them. For which these scratches were NOT present when I shipped the coins. So the buyer contacts me via Ebay email and we go back n forth. I say to buyer even if the NGC holder(s) have barley visible scratches on them that does not have a detrimental effect on the value of the coin(s). As the value of the coin is determined by the grade not the condition of the holder. So I DENY the buyers request to return the coins. Because the coin(s) are not defective. Buyer then contacts Ebay and reports that the coins are DEFECTIVE/DAMAGED DURING SHIPPING and requests Ebay FORCE me to accept the return. After buyer contacted Ebay. Ebay sent me 1 email. Not asking my side of the issue. But DEMANDING that I work it out with the buyer and to contact buyer. I had been in contact with the buyer for DAYS already. EBAY NEVER SENT ME AN EMAIL REQUESTING MY SIDE OF THIS ISSUE. 

Next thing I know. I get an email fro Ebay stating EBAY HAS APPROVED THE RETURN BY THE BUYER. Ebay sends the buyer the return address label. I notice in the email that Ebay sent the buyer my FORMER ADDRESS to RETURN the coins. I had changed my address with Ebay 6 years ago when I moved. So when I noticed the WRONG ADRRESS in he Email, I contacted the buyer to tell him to

[nenu-5410]

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@rjm0222 wrote:

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@madhi wrote:

I just checked all my addresses, which seems to require toggling to all five addresses edits. 

And to my surprise my “return address” is an old address!   The other four addresses are my correct new address.  

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Only 5????

I thought it was 47 on 98 different Ebay pages. 

Ive been selling various stuff on Ebay for 14 yrs. This was my 1st return.

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Actually, you have 5 addresses, as follows:

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@stephenmorgan wrote:

Looks like all was ok except that I did not have a return address.  All updated now.

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As mentioned by the others, you start with no return address -- address #4 Return Address. So you must have added a return address yourself, to your old apartment 7 years ago.

But when you print a shipping label -- address #3 Ship-From Address, instead appears at the top left corner of the label, which is your current address.

So eBay gives us the option to ship from one address, but set a different address for the return label.

[rjm0222]

Why does EBay REQUIRE you to change your address 47 times? Or better question. When you change your address on one screen, why doesn't Ebay PROMPT the user to change the other addresses?