eBay

turquoisetulips · ‎11-29-2018

So here's whats going on. I sold a heart shaped pocket watch that I had made into a Wizard of OZ theme necklace by putting it on a necklace chain and adding some charms including a hand made striped wicked witch stocking . This was over a month ago. It was a real working time piece with crystal quartz movement ,, brand new . The buyer bought it and left me steller feedback . She also wrote me a personal note telling me how much she loved it and she said she wears it every day . About a week went by and then she sends me another note asking me if the watch has copper in it ? I told her the only information I have is thats its made of a metal alloy . So time goes by and I get another message saying '' just for your information the watch ''coppered '' out - bummer'' . I never replied to that message .This morning I got another message telling me the watch is copper and I'm stealing from my customers . Huh ? She paid 15.80 for this watch necklace and got free shipping on top of it . I've sold several of these watch pendants and nobody has ever complained . The thing that is so weird is she's stringing out these complaints hit and miss over time .I decided to check the feedback shes left for other sellers and about 1/3 contain complaints . I don't know how to get her to leave me alone . Tulips

emerald_door · ‎11-30-2018

Very cute necklace.

The buyer might have expected sterling silver since you said only "silver" and indicated that the chain was sterling silver. In the future, it should be listed as silver plate or silver tone, whichever it is, in order to comply with eBay and FTC rules. I know it was listed in Fashion Jewelry, but some buyers aren't familiar with these subtleties.

creekcoyote · ‎11-30-2018

@emerald_door wrote:
Very cute necklace.

The buyer might have expected sterling silver since you said only "silver" and indicated that the chain was sterling silver. In the future, it should be listed as silver plate or silver tone, whichever it is, in order to comply with eBay and FTC rules. I know it was listed in Fashion Jewelry, but some buyers aren't familiar with these subtleties.

I agree. Although all the rest of the listings which are Sterling Silver are stated as such. But, just for OP to be on the safe side, using the term Silver plated or silver toned should help to eliminate any confusion on the part of the buyer.

I clearly understood her listings but someone else apparently didn't.

COYOTES RULE!!!

kitchen-topia · ‎11-30-2018

OP, I would Archive all of her messages, and your responses.
(I would cease responding now!)

iart · ‎11-30-2018

@annasunicorns wrote:
The paying for that feeling customer. They are hilarious after they pass the chargeback window.

"I had a good feeling when I bought this, now its gone, I want my feelings validated, assuaged, and to be told what a special customer I am. Then I will feel happy again and leave you alone. But I paid you for this thing only because I thought I would feel good, darnnit you did not give me my moneys worth."

Fist bump of empathy. But no easy fixes that I know of. Just hope she finds another thing to complain about soon.

lgonzalez28 · ‎11-30-2018

best reply ever!

emerald40 · ‎11-30-2018

Bought it over a month ago?

Iam going to channel Sam - Do nothing.

Stop responding and block.

As far as copper my grandma had awful arthritis in her hands. She claimed those copper bracelets helped. Now whether it did or it was a placebo, who knows.

turquoisetulips · ‎11-30-2018

@pingpong517 wrote:
@fr8hvnhet0 wrote:
@turquoisetulips wrote:
@coolections wrote:
@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips
The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.
I would happily do that just to get her to stop messaging me but she's had more than a month to start a return ,, but she hasnt . I believe she really likes the item she purchased but is just fishing for a partial refund . I don't understand what strength of quality she expected for 15.80 with free shipping if that is her true concern ,, but I doubt it. Tulips
In light of all around slow sales and the bit with the silver I would likely give this refund idea strong consideration.
I realize the buyer is past the 30 day deadline as well, which decision you reach is yours and all yours.

Sorry but.... AND i am all for customer service, BUT a refund? ... May if you want good Karmas, or you are Canadian eh?, but there is no need to refund... this sounds like a buyer who just wants to be friends...need attention....And it's not about the money....she receive what she paid for..and a fair price....if she had concerns about copper and or anything--questions BEFORE are asked....And she had plenty of time to return the item....
sometimes, it is just a NO..... but i don't think she asked either...

and the idea that she may have thought it was solid siver for that price....sorry but again....ask- don't assume and PLENTY of time to return. SILVER is marked correct?

I'm just saying, if she opend a case, then fine, to avoid the headache....but buyer are also grown ups with the ability to type questions....if there is a doubt...she needed to ask.... would she ask if bought from a brick store?

She's now claiming she can't return it because it was junk and she threw it in the trash .Tulips

turquoisetulips · ‎11-30-2018

@emerald_door wrote:
Very cute necklace.

The buyer might have expected sterling silver since you said only "silver" and indicated that the chain was sterling silver. In the future, it should be listed as silver plate or silver tone, whichever it is, in order to comply with eBay and FTC rules. I know it was listed in Fashion Jewelry, but some buyers aren't familiar with these subtleties.

I will do that from now on . Tulips

turquoisetulips · ‎11-30-2018

@creekcoyote wrote:
@emerald_door wrote:
Very cute necklace.

The buyer might have expected sterling silver since you said only "silver" and indicated that the chain was sterling silver. In the future, it should be listed as silver plate or silver tone, whichever it is, in order to comply with eBay and FTC rules. I know it was listed in Fashion Jewelry, but some buyers aren't familiar with these subtleties.
I agree. Although all the rest of the listings which are Sterling Silver are stated as such. But, just for OP to be on the safe side, using the term Silver plated or silver toned should help to eliminate any confusion on the part of the buyer.
I clearly understood her listings but someone else apparently didn't.

You should see the feedback shes left other sellers example FAKE FAKE FAKE , ''run from this seller !! '' Arrived dirty had to clean it '' smaller than it appeared '' etc . Like someone else mentioned this probably isn't her first rodeo . Tulips

terrycanarsky · ‎11-30-2018

Wish I'd seen that before the buyer! Adorable!!!

~M

ed8108 · ‎11-30-2018

@juststuffisell wrote

You should write to tell her about all the wonderful health benefits of copper and how combined with the magic of the Wizard of Oz, it instills great intelligence, bravery to face and overcome adversity, a pure and kind heart & will always point the way home should she become lost

Truth about copper is revealed

Amazing the benefits of copper, if you just only believe, it will happen for you too.

collectablesofliberty · ‎11-30-2018

@pingpong517 wrote:
@fr8hvnhet0 wrote:
@turquoisetulips wrote:
@coolections wrote:
@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips
The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.
I would happily do that just to get her to stop messaging me but she's had more than a month to start a return ,, but she hasnt . I believe she really likes the item she purchased but is just fishing for a partial refund . I don't understand what strength of quality she expected for 15.80 with free shipping if that is her true concern ,, but I doubt it. Tulips
In light of all around slow sales and the bit with the silver I would likely give this refund idea strong consideration.
I realize the buyer is past the 30 day deadline as well, which decision you reach is yours and all yours.

Sorry but.... AND i am all for customer service, BUT a refund? ... May if you want good Karmas, or you are Canadian eh?, but there is no need to refund... this sounds like a buyer who just wants to be friends...need attention....And it's not about the money....she receive what she paid for..and a fair price....if she had concerns about copper and or anything--questions BEFORE are asked....And she had plenty of time to return the item....
sometimes, it is just a NO..... but i don't think she asked either...

and the idea that she may have thought it was solid siver for that price....sorry but again....ask- don't assume and PLENTY of time to return. SILVER is marked correct?

I'm just saying, if she opend a case, then fine, to avoid the headache....but buyer are also grown ups with the ability to type questions....if there is a doubt...she needed to ask.... would she ask if bought from a brick store?

No refund, not for complaints a month out.

Mark

fr8hvnhet0 · ‎11-30-2018

@turquoisetulips wrote:
She's now claiming she can't return it because it was junk and she threw it in the trash .Tulips

Only you know your products.

Only you have to sleep at night knowing you did the right thing here.

If that is how you feel then your obligation ends here.

I won't make the decision, but you can.

seller*by*day · ‎11-30-2018

@turquoisetulips wrote:
@juststuffisell wrote:
Ahhhh yes.....

You are now her official psychologist. My favorite kind of customer.

You should write to tell her about all the wonderful health benefits of copper and how combined with the magic of the Wizard of Oz, it instills great intelligence, bravery to face and overcome adversity, a pure and kind heart & will always point the way home should she become lost.

The magical power of the copper provides head to toe protection, but ONLY if you believe in the power of the talisman. How it can sooth arthritis, improves blood flow, strengthen bones, help the body transport iron, control and level cholesterol, glucose and helps with heart muscle contraction and brain development so that the Wizard of Oz magic functions more effectively.

I am sure you can make up some additional "magical" properties of this wonderful magical, hand made, talisman instilled with tremendous power as your forged it with your wiley magical ways.

I that doesn't work... I just don't know what will 🙂

Cheers
Thats funny lol ,, I decided to send her a reply and I just said that I'm sorry shes unhappy with her purchase . I don't forge these watches myself nor am I able to test what they're made of . I described it as the color of silver just as described the color of the other charms that went with it . I do that in all my listings because different moniters can show colors in different ways. Everyone else I've sold these necklaces too has understood that . Tulips