eBay

turquoisetulips · ‎11-29-2018

So here's whats going on. I sold a heart shaped pocket watch that I had made into a Wizard of OZ theme necklace by putting it on a necklace chain and adding some charms including a hand made striped wicked witch stocking . This was over a month ago. It was a real working time piece with crystal quartz movement ,, brand new . The buyer bought it and left me steller feedback . She also wrote me a personal note telling me how much she loved it and she said she wears it every day . About a week went by and then she sends me another note asking me if the watch has copper in it ? I told her the only information I have is thats its made of a metal alloy . So time goes by and I get another message saying '' just for your information the watch ''coppered '' out - bummer'' . I never replied to that message .This morning I got another message telling me the watch is copper and I'm stealing from my customers . Huh ? She paid 15.80 for this watch necklace and got free shipping on top of it . I've sold several of these watch pendants and nobody has ever complained . The thing that is so weird is she's stringing out these complaints hit and miss over time .I decided to check the feedback shes left for other sellers and about 1/3 contain complaints . I don't know how to get her to leave me alone . Tulips

annasunicorns · ‎11-29-2018

The paying for that feeling customer. They are hilarious after they pass the chargeback window.

"I had a good feeling when I bought this, now its gone, I want my feelings validated, assuaged, and to be told what a special customer I am. Then I will feel happy again and leave you alone. But I paid you for this thing only because I thought I would feel good, darnnit you did not give me my moneys worth."

Fist bump of empathy. But no easy fixes that I know of. Just hope she finds another thing to complain about soon.

lex-talon · ‎11-29-2018

You might want to block her. Ignore the messages and delete them.

getitright1234 · ‎11-29-2018

@turquoisetulips wrote:
So here's whats going on. I sold a heart shaped pocket watch that I had made into a Wizard of OZ theme necklace by putting it on a necklace chain and adding some charms including a hand made striped wicked witch stocking . This was over a month ago. It was a real working time piece with crystal quartz movement ,, brand new . The buyer bought it and left me steller feedback . She also wrote me a personal note telling me how much she loved it and she said she wears it every day . About a week went by and then she sends me another note asking me if the watch has copper in it ? I told her the only information I have is thats its made of a metal alloy . So time goes by and I get another message saying '' just for your information the watch ''coppered '' out - bummer'' . I never replied to that message .This morning I got another message telling me the watch is copper and I'm stealing from my customers . Huh ? She paid 15.80 for this watch necklace and got free shipping on top of it . I've sold several of these watch pendants and nobody has ever complained . The thing that is so weird is she's stringing out these complaints hit and miss over time .I decided to check the feedback shes left for other sellers and about 1/3 contain complaints . I don't know how to get her to leave me alone . Tulips

#1. Block her faster that a sonic boom!

#2. I would be tempted/inclined, to copy and paste her feedback history/complaints into a response message and say/write nothing more; therefore letting her know that you know this is not her first rodeo.

fr8hvnhet0 · ‎11-29-2018

Once a buyer passes the returns timeframe a seller has no further obligation towards this buyer.

You may completely ignore this buyer's messages, there are many things I would like to say and even more questions I would like to ask, however I can not see much of anything good coming from that so I believe it is best to observe quietude.

Much as I dislike the BBL I would probably add this buyer to it.

coolections · ‎11-29-2018

@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips

The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.

siamdao · ‎11-29-2018

What exactly does coppered out mean? Send her a reply that says maybe the tinfoil hat she is wearing is not protecting the watch from harmful secret radio waves the government is using to control people's minds.......

juststuffisell · ‎11-30-2018

Ahhhh yes.....

You are now her official psychologist. My favorite kind of customer.

You should write to tell her about all the wonderful health benefits of copper and how combined with the magic of the Wizard of Oz, it instills great intelligence, bravery to face and overcome adversity, a pure and kind heart & will always point the way home should she become lost.

The magical power of the copper provides head to toe protection, but ONLY if you believe in the power of the talisman. How it can sooth arthritis, improves blood flow, strengthen bones, help the body transport iron, control and level cholesterol, glucose and helps with heart muscle contraction and brain development so that the Wizard of Oz magic functions more effectively.

I am sure you can make up some additional "magical" properties of this wonderful magical, hand made, talisman instilled with tremendous power as your forged it with your wiley magical ways.

I that doesn't work... I just don't know what will 🙂

Cheers

turquoisetulips · ‎11-30-2018

@coolections wrote:
@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips
The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.

I would happily do that just to get her to stop messaging me but she's had more than a month to start a return ,, but she hasnt . I believe she really likes the item she purchased but is just fishing for a partial refund . I don't understand what strength of quality she expected for 15.80 with free shipping if that is her true concern ,, but I doubt it. Tulips

turquoisetulips · ‎11-30-2018

@siamdao wrote:
What exactly does coppered out mean? Send her a reply that says maybe the tinfoil hat she is wearing is not protecting the watch from harmful secret radio waves the government is using to control people's minds.......

🙂

turquoisetulips · ‎11-30-2018

@lex-talon wrote:
You might want to block her. Ignore the messages and delete them.

It's been so long since I've needed to block anyone I've forgotten how . Plus I was always under the impression once you've had a transaction with a buyer you can't block them ? Anyway this buyer is as annoying as that long lost family member thats gets crazy drunk and decides to call you in the middle of the night now and then . Tulips

pingpong517 · ‎11-30-2018

block her ID...delete anything-messages that come in....

don't read them...no headache....

turquoisetulips · ‎11-30-2018

@juststuffisell wrote:
Ahhhh yes.....

You are now her official psychologist. My favorite kind of customer.

You should write to tell her about all the wonderful health benefits of copper and how combined with the magic of the Wizard of Oz, it instills great intelligence, bravery to face and overcome adversity, a pure and kind heart & will always point the way home should she become lost.

The magical power of the copper provides head to toe protection, but ONLY if you believe in the power of the talisman. How it can sooth arthritis, improves blood flow, strengthen bones, help the body transport iron, control and level cholesterol, glucose and helps with heart muscle contraction and brain development so that the Wizard of Oz magic functions more effectively.

I am sure you can make up some additional "magical" properties of this wonderful magical, hand made, talisman instilled with tremendous power as your forged it with your wiley magical ways.

I that doesn't work... I just don't know what will 🙂

Cheers

Thats funny lol ,, I decided to send her a reply and I just said that I'm sorry shes unhappy with her purchase . I don't forge these watches myself nor am I able to test what they're made of . I described it as the color of silver just as described the color of the other charms that went with it . I do that in all my listings because different moniters can show colors in different ways. Everyone else I've sold these necklaces too has understood that . Tulips

fr8hvnhet0 · ‎11-30-2018

@turquoisetulips wrote:
@coolections wrote:
@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips
The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.
I would happily do that just to get her to stop messaging me but she's had more than a month to start a return ,, but she hasnt . I believe she really likes the item she purchased but is just fishing for a partial refund . I don't understand what strength of quality she expected for 15.80 with free shipping if that is her true concern ,, but I doubt it. Tulips

In light of all around slow sales and the bit with the silver I would likely give this refund idea strong consideration.

I realize the buyer is past the 30 day deadline as well, I also did read your reply to the buyer and find it to be "appropriate" which isn't to say the buyer will understand but I think it is important we stay away from humiliating or making fun of the buyer (which you didn't do).

pingpong517 · ‎11-30-2018

@fr8hvnhet0 wrote:
@turquoisetulips wrote:
@coolections wrote:
@turquoisetulips wrote:
I don't know how to get her to leave me alone . Tulips
The problem is I would assume you are just descibing the "color" silver. My guess is since you said silver in the title and description, the buyer is upset that it is actual copper with silver plating. Tell her to return it for a refund.
I would happily do that just to get her to stop messaging me but she's had more than a month to start a return ,, but she hasnt . I believe she really likes the item she purchased but is just fishing for a partial refund . I don't understand what strength of quality she expected for 15.80 with free shipping if that is her true concern ,, but I doubt it. Tulips
In light of all around slow sales and the bit with the silver I would likely give this refund idea strong consideration.
I realize the buyer is past the 30 day deadline as well, which decision you reach is yours and all yours.

Sorry but.... AND i am all for customer service, BUT a refund? ... May if you want good Karmas, or you are Canadian eh?, but there is no need to refund... this sounds like a buyer who just wants to be friends...need attention....And it's not about the money....she receive what she paid for..and a fair price....if she had concerns about copper and or anything--questions BEFORE are asked....And she had plenty of time to return the item....

sometimes, it is just a NO..... but i don't think she asked either...

and the idea that she may have thought it was solid siver for that price....sorry but again....ask- don't assume and PLENTY of time to return. SILVER is marked correct?

I'm just saying, if she opend a case, then fine, to avoid the headache....but buyer are also grown ups with the ability to type questions....if there is a doubt...she needed to ask.... would she ask if bought from a brick store?