EBay removing threatening comments

[avenuecoin]

I've been selling steadily on eBay for 21 years, over 11,000 feedbacks. I have no negatives, no neutrals. I always take care of my buyers, no exceptions. I listed a $1 1882-O/S Morgan for 99c 10-day auction. This clown messages me that the two close-up images of the mintmark are two different coins. It is a declarative statement, not an inquiry. I write him back explaining how he's wrong. I stick to the facts, maintain professionalism, and don't attack the guy personally. Then, in response to my explanation, the fellow says that he has a friend who is a forensic photographic expert, so rather than accepting that the lighting is playing tricks on his eyes, he's escalating the matter to prove that he's correct. So I write him back and I tell him that it is a GREAT IDEA that he involves a forensic photographic analyst. I tell this fellow that his analysis is invited and will PROVE beyond all doubt that the two images are the same coin. The fellow threatens that he's going to report me and tell all of his friends what a crook I am. EBay removed all of this clown's commentary. My only recourse is to block this buyer. My feeling is that eBay is acting very unprofessional by deleting this person's threats from my messages. EBay is protecting a low-IQ and abusive person. I'm not a happy camper.

[simply-the-best-for-you]

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@mam98031 wrote:

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@chapeau-noir wrote:

@mam98031  I dug through my email and found some examples -  I have two message emails just from my last communication in the last couple of days - the 'return' email is that string of letters and numbers eBay assigns to account holders. It could be under account settings, buyer:  "Product Question and Answer Communications".

This leads me to wonder if the buyer has control of the setting now? I don't know - I had it set as a seller, and the wording was different.

OP may want to check to see if he has any eBay email with those messages in them.

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That email address the buyer gets from the Order they have with the seller.  Just as the seller can get that email address for the buyer from that email.

Are you saying that when a buyer sends you an email through My Messages that you get that message also in your private email account [designated on your account set up] as well as in your Ebay messages?

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@mam98031  @chapeau-noir  I'm not Chap, but I'm almost as smart as her, just not as thin 😉  But I DO get every one of my ASQ's that a buyer sends me, in my email as well.  I always have.  In fact, it's how I reccomend that people answer the questions when they get the 3yo eBay glitch that says 'Message is over 90 Days Old" & it isn't.   That's a bug that has been around for years, though I haven't seen it for the last 9 months or so & the only easy way around it is to go answer the question from your email.  In fact, I got that bug so often that I just rote answer ALL my questions from my email, rather than from eBay directly. 

I don't recall if it was a setting, but it's been like this for literally decades, for me. 

[natoman777]

@reallynicestamps   What I meant by "talked to" included all forms of messaging available plus literally talking to on the phone.  For some reason eBay refuses to handle abusive buyers

[dirk12955]

I'll chime in as another ebayer that all my eBay messages also 

come as regular emails.   

[gurlcat]

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@natoman777 wrote:

So I have been on eBay since 1999.  This year I had a similar circumstance, but with a totally different type of item.  The buyer was completely abusive to me.  They had purchased a sweatshirt and then when they received it opened up a return all based on lies.  It was a modern version of a Led Zeppelin 1974 logo on a modern sweatshirt.  They claimed it wasn't as described (said I claimed it was vintage when it was not)...   Right before that they left me a 3 sentence negative feedback with photos (all lies and misrepresentation including a "hair ball" that they put on the sweatshirt ).  eBay said they couldn't take the negative feedback down until the return case closed.  So, they never shipped the return back, and eBay did take down the negative untrue feedback, BUT this abusive buyer is still on eBay.  90% of feedback they have left is long form negative... I talked to eBay about them every way I could, yet nothing happened to them. 

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Your circumstance is different from the OP's in far more ways than just the item type. Your guy bought, this guy didn't.  Your guy did return stuff and feedback stuff that he was able to do as a result of having bought from you -this guy didn't.  Your contacting ebay didn't result in the private messages from your guy disappearing -this guy's did.  

I'm not trying to diss, just saying your case would be about as similar to almost any randomly chosen thread as it is to this one. 

[mam98031]

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@chapeau-noir wrote:

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@mam98031 wrote:

@chapeau-noir 

I can't seem to find it at all.  Anywhere, but of course if you say it is there, I believe you since you said you get the emails.  I'm just saying I can't find the setting.

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So you *don't* get email copies of the messages you're sent? Mine will even show the message string. In the message preferences one can decide if they want .eml format ("readable by most email clients") or an html format (readable on the web).

That's a stumper, because it's something that I've had for years.

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In My Messages I can see messages I have sent.  I can get a copy of a message sent to me if I use the Old messaging system and request a copy to my email address.  They still haven't added that to the new message system.

The strings are in the Ebay message system.  What we have been discussing was getting messages sent to us in the My Messages automatically sent to our email addresses.  I can find no such setting.

Now in the Community, if someone sends a Private Message, I have my settings here set to send me an email notification.  That works fine.

[mam98031]

Do you know where the setting is?  @simply-the-best-for-you 

[chapeau-noir]

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@mam98031 wrote:

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@chapeau-noir wrote:

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@mam98031 wrote:

@chapeau-noir 

I can't seem to find it at all.  Anywhere, but of course if you say it is there, I believe you since you said you get the emails.  I'm just saying I can't find the setting.

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So you *don't* get email copies of the messages you're sent? Mine will even show the message string. In the message preferences one can decide if they want .eml format ("readable by most email clients") or an html format (readable on the web).

That's a stumper, because it's something that I've had for years.

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In My Messages I can see messages I have sent.  I can get a copy of a message sent to me if I use the Old messaging system and request a copy to my email address.  They still haven't added that to the new message system.

The strings are in the Ebay message system.  What we have been discussing was getting messages sent to us in the My Messages automatically sent to our email addresses.  I can find no such setting.

Now in the Community, if someone sends a Private Message, I have my settings here set to send me an email notification.  That works fine.

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The email copy of the messages simply copies the string as it appears in messages. I'm on a break at my other job, but tomorrow I'll post a redacted email and we can see if it's something you're seeing.

I'm beginning to wonder if this is a setting that Simply the Best and myself set years ago and has carried over?

[johnrj1226]

Never a good idea to get controversial with  a prospective (aka shopper) or actual buyer.  Nothing good will ever come  from it.

Referring to the person as a clown with a low I-Q and  being abusive on this open form seems to be  less than a pro in my book and you certainly lost  a buyer forever.  The  best course of  action is one let the buyer run his course out and you determine the  on single "key"  issue and focus on it.

Feel certain this guy/gal probably has a different story to tell.  Like a coin there are always two sides to every story..

[gurlcat]

About the person who wrote messages to the OP -to say that was a "buyer lost forever" is a bit of a stretch.  They had not bought anything from the seller and didn't seem interested in buying anything, just accusing him of being deceptive with his listing photos, and even making threats.  -Most of us agree the OP probably shouldn't have argued back and forth with them, but definitely add their username to the OP's Blocked Buyer List, because that is exactly the kind of "buyer" that is wisely avoided forever.  

[simply-the-best-for-you]

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@mam98031 wrote:

Do you know where the setting is?  @simply-the-best-for-you 

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No, sorry, IDK that there even IS a setting.   That's what I'm saying, it's been this way for so long, I just thought it was automatic for everyone.  But I guess there could be a setting?  I have no idea.  

[simply-the-best-for-you]

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@chapeau-noir wrote:

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@mam98031 wrote:

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@chapeau-noir wrote:

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@mam98031 wrote:

@chapeau-noir 

I'm beginning to wonder if this is a setting that Simply the Best and myself set years ago and has carried over?

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@mam98031  @chapeau-noir   I mean it's conceivable, but I really don't think so.  I think it's the default & I say that b/c of what I wrote earlier about the '90 Day' bug.  That was a bug (may be fixed now, I haven't seen it for awhile) for about 2-3 years & the advice I gave everyone over all these years,  is just to answer their  questions from their email & no one seemed to have any issues or questions about that & I've seen others give the same advice for that bug. 

I've been on eBay since 96 & I honestly don't remember when messaging came into play, but literally as long as I can remember, I have rec'd every single BUYER email, in my emails too.  I don't necessarily receive every single eBay message in my email, but I'm pretty sure there was a setting where I changed that.  I can try to do some looking around tmw.  But I cannot remember a time, that I did not also get a copy in my email.  Like I said, that is where I actually answer 99% of my questions from.  

[dhbookds]

As others, I get the member messages from ebay in my regular email account.......but they do go in the spam folder within the account...since I've never "approved" that  ebay address for my regular email. 

[brightlightbookseller]

I'm having the same trouble.  This article: https://www.ebay.com/help/account/changing-account-settings/notifications?id=4203 seems to indicate it should be on this page: https://commspreferences.ebay.com/commsprefs but I can't find it.

[chapeau-noir]

@mam98031  I've redacted message content and sender, but basically this is what I get:

 

[gator08041971]

@brightlightbookseller 

@dhbookds 

@mam98031 

I did some digging today into this e-mail settings thing.

While I cannot locate a single setting directly affecting the actual e-mail preference for received messages, I did find this little blurb under this page:

https://www.ebay.com/help/account/changing-account-settings/notifications?id=4203#section1

Under the Communication Preferences for Selling Activity:

But that is the nearest I can find to it.

Now, under the Buyer communication page I did find this one line:

But I'm not sure if that translates across both sides.

I spent several minutes digging, so unless there is a link to the previous method, I don't see it.  Going to review the App for any differences next.

That all said:

When sending a message to another member there is an option directly in the messaging section here:

That allows you to specifically allow a copy of the message to be sent to your e-mail.  This would include any history of replies at that time.

There is also an option to save messages here under Messages: