@cannongirl_llc wrote:
That is very sad, especially for the fact this has become a part of my income.
I absolutely understand. Ever since they got rid of "account managers" some years back, facing problems like this is a major issue. My biggest complaint about eBay for years has been that there's nobody to help you if you face serious issues. Too many times I've heard "I'm sorry but there's no teams to assist you with this type of problem".
I've even expressed the need for actual support if you face a major issue to eBay management in person. But it doesn't seem like it accomplished anything.
We've been where you are, having penalties for things we didn't do, facing glitches that labelled our account the wrong way. It's a nightmare to have to constantly contact eBay for assistance, they always claim they'll call you back and 99% of the time don't. They escalate the issue and you never hear anything again.
And I've personally experienced it, if you actually get an agent who agrees that they see a problem and are willing to help, they will literally shut that down and prevent that agent from talking to you anymore. I posted about that on here some years back, we had an extremely helpful agent who voluntarily added themselves to our case. He would be the one person to call us at least weekly. If I called another agent, he would have them pass the phone and say he'll call me right back. He gave awesome support!
He actually told me he found something! And that on Monday he would have one of the analysts call me! We were excited, as for months we've had problems and he finally found something that could help!
Monday comes... No call. I try to call him, no reply. I had other agents say he is there and received the message, still no reply. No contact from any analyst. Then the CS Supervisor at the time lied directly to me, claiming he "spoke to someone at our business" and "explained the problem already". Meanwhile, only two of us answer the phone, and neither of us EVER spoke to him! On top of that, I actually had emails from this supervisor where he claimed THREE TIMES he was going to have someone call me back, and NONE OF THOSE TIMES did anyone call, then the supervisor himself stopped responding in email!
After posting it on here, some mods looked in to it. Then I do reach the supervisor on the phone and he tells me he's "no longer allowed to speak to me" and then every time we talked to CS, it was on a recorded line. And never to any of those agents who were helpful, and we had no supervisor to escalate things to anymore.
No idea why they would shut down supporting sellers with legit problems! But that's the eBay way!
