EBay doesn't defend Sellers

[j4piper]

Why is it that EBay ALWAYS defends the Buyers and NEVER defends the Sellers?

Seems EBay thinks the Buyer's story is 100% true.

I am at the point where I just want to get off of EBay and start using Craigs List.

[downunder-61]

eBay selling is certainly not for everyone, you really need nerves of steel sometimes.

[stainlessenginecovers]

Because you are the seller; you have the buyers money. You get your item back and buyer gets their money back. So everyone is whole. Who is to say the seller is truthful?

Because should Target or Wallyworld tell you that the rip in that shirt wasn't like that when you bought it and you need to just keep it and we'll keep your money?

And CL vs. Ebay? So you want to sell 1/100th of items you list for sale with offers as high as $20 on a $100 item? 

Not even a comparison. 

[fab_finds4u · Accepted solution]

eBay can't  take on every claim and decide case by case who is lying, who is honest. Who would be paying for that? How could they decide? Take a polygraph? Descriptions are subjective anyway.  What's good condition to you could be ready for the trash bin to someone else.

As long as buyers can't  touch, feel, smell and examine with their own hands and eyes sellers should expect returns to come their way.

 eBay's solution for not as described returns is you get the item back you say was nothing wrong with it and they get their money back.  

[katzrul15]

The e-Bay site is very buyer centric.

We found CL to be low dollar and you had to watch for scams.  We used it twice on big items you could not easily ship.  People wanted to pay next to nothing.

We ended up donating both items.

What was your issue on here?  Certain types of items seem to draw issues.  Maybe it is "what" you are selling?

P.s.  there are other sites I would try before CL)

[1tuna]

that is how its supposed to be working

ebay needs a certain percentage of sellers to give up and jump ship

that will cause the sellers who stay to rise in the ranks

this is what I count on to make me a TRS and keep me there

when ebay is doing good I prosper..when ebay gets too hard for some sellers there is a change in the wind to the other less desirable sites

these other sites are chock full of ebay castoffs

[postingid7659]

eBay believes the site will be nothing without buyers.

They forget that sellers are also buyers and allowing their customers to rip them off without recourse drives them away both for selling and buying. 

[plymouthsales4165]

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@j4piper wrote:

Why is it that EBay ALWAYS defends the Buyers and NEVER defends the Sellers?

Seems EBay thinks the Buyer's story is 100% true.

I am at the point where I just want to get off of EBay and start using Craigs List.

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It's not true that eBay always sides with buyers. I just won an appeal yesterday. That said you need to stand up for yourself and you need to be really well versed in eBay's rules and policy's so that you can tell the CS rep why you are right and the buyer is wrong

[cwsdenver]

I no longer sell on eBay.  I sold on eBay for over 20 years but had to quit as well as many other honest sellers.  Now there are as many dishonest sellers as there are dishonest buyers.  The dishonest sellers make so much money off the honest buyers that they can afford to lose to the dishonest buyers.  The dishonest sellers are glad to see the honest sellers leave eBay.  It gives them a better chance to cheat the buyers.  You can certainly tell the dishonest sellers that have responded to your question.  They want you to go.  More money for them.

I certainly have had success with Craigs List , and local advertising newspapers like The Penny Saver, or The Thrifty Nickel.  The ads are usually free for inexpensive items, or a very low cost for something expensive.  Certainly beats eBay with all the fees they charge!

[luckythewinner]

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@j4piper wrote:

Why is it that EBay ALWAYS defends the Buyers and NEVER defends the Sellers?

eBay offers the buyer a money-back guarantee.  

If eBay sides with the buyer, then the seller has to refund the buyer.  

If eBay sides with the seller, then eBay has to refund the buyer. 

eBay has a financial incentive to side with the buyer.