33 days after the completion of a commercial sales transaction of a non-returnable sales item,(a bicycle frame) on Ebay's Internet based Marketplace, a registered buyer/user/member of Ebay, and in violation of the stated policies, terms and conditions of said marketplace, made a fraudulent payment dispute with an unknown financial institution. This fraudulent payment dispute was only initiated by the seller because he had been denied an attempt to return the bicycle well past the 30 day window in a similarly fraudulent Money back guarantee claim. I believe the buyer damaged the bicycle frame during the 33 days he possessed it, and thus attempted to manipulate Ebay's anti-seller oriented policies, and force the reversal of the sales transaction and unlawfully obtain a return of the funds he willingly paid for the bicycle. The buyer "pinkman" disingenuously claimed in both instances that my item was not as described. My sale listing had no less than 15 high resolution photos of the exact item he recieved. In fact the buyer even submitted proof of the authenticity of my listing photos, by sending his own photo (33 days later) of minor surface scratches on the bike frame to validate his erroneous claim. His photo displays the exact matching serial number on the frame that is also visible in my original listing photos. Further proving my listing and pics were of the exact item he recieved. The original listing stated that the item was in like new condition, and had previously been assembled and used as a display model, and then disassembled and put into it's packaging. It included all the original parts, manuals, and the unused, unfilled warranty card as well. The item was never listed as being unopened and unused new condition, and the price reflected the condition, being about 20% of the retail sale price. The buyer absolutely knew this was the condition, and the item he received was absolutely as described and photographed in my listing. The buyer lied to try and return an item after 30 days, that I presume he likely damaged himself!! Buyer even wrote in the original return claim that the frame "had a few more scratches than he had anticipated." Meaning that he had anticipated the bike being in less than perfect condition (exactly as it was described and photographed in listing). Buyer had been supplied with numerous listing photos to view before deciding to willingly buy a highly discounted bicycle frame, as is, with no returns accepted. The buyer had the frame for over 30 days and did NOT send a single message to me asking about the condition of the frame, or stating that it was not the frame he bought. Then 33 days later, and likely after he caused the damages, the buyer filed a fraud return claim through eBay and still never messaged me about the listing not being accurate, because obviously his ploy would not have worked on the person he bought it from. Now comes the fraud payment dispute, one in which eBay forces sellers to use them as a legal representative, and denies sellers actual access to the financial institution charging back, while effectively removing the sellers right to due process or chance to defend against the fraud. Instead ebay allows a short statement to be submitted, and allows the MB/ file size limited uploading of proof, which by today's high megapixel cameras, amounts to about 1 photo!! And the outcome is then decided, with no appeal available from Ebay, by none other than the buyers financial partner. Thus ebay is quite clearly in the business of helping malicious buyers defrauding sellers of their money and goods. The fact that a denied return past 30 days is denied, and a minute laters subsequent payment dispute is shoved down a sellers throat, when any other merchant is not liable for chargebacks from most all card purchases, and are offered open lines of communication with the investigating creditor is unacceptable, and a FTC and a consumer rights violation, as the seller is Ebay's consumer, not the buyer. The seller is who pays ebay for the service of using the marketplace, and is actually the consumer of the service. All while eBay colludes with buyers to defraud it's consumers of their finances, while not adequately providing and uniformly performing the services it charges sellers. Against Ebay policy and in violation of the lawful agreement between Ebay and I, under UCC 1-203, 1-205, 1-206, & 1-209 I have received no seller protections against this malicious buyer, Ebay has knowingly allowed fraudulent claims to be filed against me, and aided in the extortion of monies from it's members. All monies from the sale, shipping, as well as the shipping cost buyer paid to return an item that he damaged, Ebay has deemed no longer mine to possess and has attempted to perform unauthorized, (as they are based in fraud, and thus not the same as drafts agreed upon for valid debts owed) ACH charges to my bank account. In addition Ebay has restricted my account, and severely hindered my livelihood, for no wrong doing on my part, but as a result of the fraud it is now coroborating against me. The actions ebay has taken and allowed to transpire are unlawful, and completely in violation of the Uniform Commercial Code, and of the written policies established in Ebay's terms and agreements of users. As the payment manager for my commercial transactions, and fee based contractor / merchant provider, ebay has failed to perform it's services as promised, and has taken an unlawful stance, aiding with the criminal actions of a member of it's marketplace. eBay has also included a $20 charge for itself added to these fraud based charges, as well as a percentage based fee in an amount it has also attempted to extort on the basis of fraud. eBay deems this fraud charge a final value earned by the seller fee, and even though ebay has deemed that the sale was not valid and payment never authorized by the buyer, (all fraud claims). That fraud sale is the basis for the final value fee, and in fact the value I once had gained via the marketplace is now a negative amount as I have paid out of pocket for shipping twice, thus a final value no longer exists, and has been fraudulently reversed, through the perjury and false claims made by the buyer, with the help of eBay, and the neglect it has performed in enforcing its own policies. eBay has also been derelict in fulfilling it's duties as a financial manager paid by it's sellers, providing ineffective options of recourse in these claim proceedings, and incompetently letting a fraud dispute occur and be validated as accurate under the authority of some biased, financial company with no real legal standing in any court, anywhere. I affirm in writing that I dispute any and all debts claimed by Ebay to be owed by me, as Ebay has knowingly allowed fraudulent claims to create those debts, and has failed to perform the services any other fee based charges it purports to be owed. -Without prejudice, : Justin Robertson. UCC 1-203, 205-6, 209.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
