mam98031 • Volunteer Community Member • Buyer/Seller since 1999
At this point I'm beginning a lawsuit with eBay no seller or buyer should ever experience this horrible support. Recently I lose my day time job and began reselling fulltime with personal and stuff I bought on eBay, as soon as my sales approach 20k I was hit with a MC011 email (November the 6th). I couldn't revise or list anything (please note people were buying stuff from Puerto Rico and asking me to ship to them for free which I do not offer which forced multiple cases). After many research people who get mc011 are people who doesn't ship their product out or drop shippers which I'm neither. After 8 days (November 14) which i devoted the whole days to solving the issue no one seemed to help me. i have reply to the email countless times saying to reply after you upload your tracking number but after I reply I receive another email saying the email cant receive email. I'm really tired and frustrated as a seller with eBay, eBay only treat buyer nicely but when it comes to seller they treat us like trash. i have been hung up on left on hold for hours and i have experience many chat agents simply leaving the chat, as a seller we should not be treat like this. Alll my item have been shipped out, every case that happens i simply refund the buyer and tell them that they can keep the item free of charge. i am tried of this and this needs to change
@bearswatching wrote:OP is naru.
That will certainly happen with those kind of numbers. Some think you can come here and just do as you wish. They learn the hard way they can't. It is sad because they were depending on this income to keep a roof over their head and food on the table. It goes to show you will be better off if you learn the rules the best you can, at least the basic rules, before starting to sell.
@frandsterli_0 I've looked into this and see you received an email today from our customer support team with correct information about your situation. I can't go into detail here for privacy reasons, so you'll need to check that email when you get a chance.
brian@ebay wrote:@frandsterli_0 I've looked into this and see you received an email today from our customer support team with correct information about your situation. I can't go into detail here for privacy reasons, so you'll need to check that email when you get a chance.
Thank you Brian. After I tagged you it came to light some of the issues this seller was having, which explained their current situation.
@funstartoy wrote:shipping to Puerto Rico is not the same as shippng to California. I am not sure where you are getting your info, but I live in florida and do not offer shipping to Puerto Rico for that same reason. Its been a big deal. I fly to Puerto Rico all the time as I am a flight attendant, but we cannot ship to Puerto Rico the same as California. Make sure you are posting correct info.
It think that is going to depend on HOW you ship. USPS Media mail and Flat rate Priority mail I use all the time and they are the same rates to PR. So it could depend on the carrier and class of shipping.
