mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@hbidmeister wrote:having read a few of the replies, I suspect the idea here is really to get people like me (small, hobby sellers) off the site.
couple of years ago Amazon jacked their fees up while giving buyers more leeway to return stuff for any dumb reason that pops into their heads. I suspect it drove many smaller sellers away (I deleted about 75 percent of my listings). this looks similar in that sellers with low sales will be immediately (and negatively) affected by ANY defect claims. if you don't sell a lot of merchandise it's very difficult to turn things around. we'll see how it works out, but that's what it looks like to me.
I'm not sure how you can come away with that if you read the policy. Do you get more than 10 returns in a year in a specific category? I would not think that most hobby sellers have that high of a rate of return, but anything is possible.
@pjcdn2005 wrote:
@adickson wrote:Here is a fact to make you furious. Each case that is opened, correct or not, solved immeditately or not, generates a $200 penalty (from the increase in ebay fees in that category) for a high volume seller like myself for EACH month that it stays on my account, which is 3 months. If a buyer opens a case for a $15 item that they did not receive even though tracking shows it has been delivered, that mistake by the buyer costs me $600 over three months (in that high volume category). I can confidently say this because of all the cases that have been opened in all these categories of which I am being rated on. Cases that are simple questions or items never returned or cases closed in my favor, all count against me and all guarantee that the fees in my high volume categories will ALWAYS have a 40% fee increase. Each case incrementally increases my penalty rate to the point where it is maxed out. At least the cases for me fall off after 3 months, the poor low volume sellers are stuck with the penalty automatically for a year (you have to sell over 400 items in three months to become a high volume seller).
If a buyer files an inr you won't pay extra fees. With the new metrics, too many snad requests cause a fee increase but with 'too many' inr's, ebay might extend your delivery times.
What happens if I'm not performing as well as my peers?
Sellers who have an evaluation rate as Very High (meaning a very high percentage of transactions result in 'item not as described' returns and 'item not received' requests) might be subject to increased final value fees or time automatically added to delivery estimates.
You missed the word "OR". Ebay's site, Ebay's choice.
@ittybitnot wrote:How can somehow even enter a return request if i haven't even shipped out the item yet,
This is allowed by ebay. Apparently since the buyer cannot file an INR til after the delivery date has passed, ebay helps them out by allowing any sort of liar buyer SNAD.
Your question is "answered" here by an ebay staff person . See message 10
Ebay's response is not a bad one. Sellers are NOT REQUIRED to ship with tracking nor are the required to mark an item as shipped. Certainly it makes good sense to do these thing, but not all sellers do which is why Ebay allows the SNADs or BRs to be opened even if online it does show as shipped much less delivered.
Certainly as a seller I would always ship with tracking, but there are lots of sellers that do not.
@entique_australia wrote:Hit me today. I was informed my fees by 40%. I checked my return requests and many of them are remorse situation or closed requests. I sell on ebay since 17 years and they do this to me? Ebay woudlnt want to help in anyway. Time to switch to amazon?
In the Service Metrics [not your dashboard items] it is the mere fact that a SNAD was opened that counts against you. It doesn't matter if it was filed correctly by the buyer, nor does the outcome matter. The sheer fact it was opened is all that matters in the Service Metrics.
