eBay

davus-bntazm · ‎06-24-2017

Hi, so I'm in a dispute between a buyer for this $24 Intel Core 2 Quad Q6700 and the buyer first admitted in the chat to using a forwarding service to ship the CPU to even though he's located in Quebec, Canada, But now he is claiming that they don't reship his items, but instead he comes to them and does local pickup. Sort of like he's using the forwarding service as his PO Box/middleman. Would doing this void his MBG and Buyer Protection for this case? I don't know because this is a very odd situation that I am in and this is also a pretty grey area in eBay's policies.

davus-bntazm · ‎06-25-2017

what do you mean by I wouldn't be covered? I'm guessing that this is a zero sum outcome and that everything I do would result in me getting screwed over.

siayan · ‎06-25-2017

@davus-bntazm wrote:
what do you mean by I wouldn't be covered? I'm guessing that this is a zero sum outcome and that everything I do would result in me getting screwed over.

Technically you are only out the shipping both ways. If you are going to sell computer parts this is just the beginning. You need to assume a larger percent of refunds then someone selling other things. It is part of doing business.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

davus-bntazm · ‎06-25-2017

I know that in any business model, there will be loses in some form as that is just simply the cost of running a business. In this case if I let the buyer keep the CPU and refund him, then I will lose a $24 CPU plus $6.43 in eBay, PayPal, and shipping fees. If I make him return the CPU then I will lose $9.10 and have a potentially broken 10 year old CPU which if it were broken, would be worthless. There is also the chance that he's a scammer and does the bait and switch to which even if I file an appeal for, would be a huge waste of my time and effort. And if I contest against the return with eBay, then I would most likely lose since eBay favors buyers rather than selller. So basically correct me if I'm wrong, but this is essentally a zero sum outcome in which no matter what I do, I will lose either way.

dhbookds · ‎06-25-2017

yes, you are going to lose something........ From profit/loss standpoint, you are out the shipping and the original cost of the item....

kattinsanity · ‎06-25-2017

Many times I just refund and let the buyer keep the item~~no sense in throwing good money after bad. It ends the whole mess and I just move on. If you fight it you will end up with a unresolved case defect on your dashboard and ebay only allows a few of those before they suspend your seller account. I like to stay on the good side of ebay with 0 defects, 100% shipping time and stay a TRS. THOSE are the important things that can't be bought for any price.

BTW~~I have sold to many Canada buyers who have P.O. Boxes rented in the USA and just cross the border to pick up their packages. It's a very common thing for them to do if they live near the border. It gives them the right to buy from USA only sellers & they can get free shipping from USA sellers so pays for itself in the long run for them.

starroute-us · ‎06-25-2017

@davus-bntazm wrote:
So then if I were to provide him with a return label for my address which is in california and his middleman's address which is in New York, then may I ask how would he be able to send the item back to me? The only thing I can think of is that he crosses the border and then drops it off at a US post office.

Yes ^^

He would only get a label from NY reshipper location to you.

That is what I explained in your earlier thread.

Issue label via ebay return system, he has 5 (business) days to get it scanned.

Watch the tracking and let us know before you call ebay.

castlemagicmemories · ‎06-25-2017

@davus-bntazm

Reading the responses, it may be best to just send a return label. Then it's on the buyer to return. He may just go away.

You must respond quickly to the case, before the buyer escalates it or eBay does, so you don't get a case closed without seller resolution defect.

Those can be fatal.

If you choose return for refund, have the label sent, and the buyer doesn't send it back, you can get your funds back for the unused label and win the case.

Please don't let this time out without your response in the case. There is a limited time of, I think, three days.

gracieallen01 · ‎06-25-2017

Ummmm, what about the buyer, IF the buyer isn't a scammer (many in Quebec are , ah, 'English challenged') and/or the chip IS bad?

This thread (and the other) seems to be all about getting out of a return/refund.

What if .... ?

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

lintbrush* · ‎06-25-2017

@davus-bntazm wrote:
I know that in any business model, there will be loses in some form as that is just simply the cost of running a business. In this case if I let the buyer keep the CPU and refund him, then I will lose a $24 CPU plus $6.43 in eBay, PayPal, and shipping fees. If I make him return the CPU then I will lose $9.10 and have a potentially broken 10 year old CPU which if it were broken, would be worthless. There is also the chance that he's a scammer and does the bait and switch to which even if I file an appeal for, would be a huge waste of my time and effort. And if I contest against the return with eBay, then I would most likely lose since eBay favors buyers rather than selller. So basically correct me if I'm wrong, but this is essentally a zero sum outcome in which no matter what I do, I will lose either way.

With a successful Return/Refund, eBay and PayPal fees are refunded. The only thing that is kept is the PayPal .30 cents transaction fee.

You would only be out the shipping and the item if you refunded without requiring a return.

You would be out shipping both ways if you wanted the item back.

You are only resonsible for issuing a return label based on the original shipping destination.

davus-bntazm · ‎06-25-2017

Not really, since the buyer is puting this in the not as described claim, so I would lose the eBay, shipping, and Paypal fees along with the CPU itself. I'm just going to call up eBay because honestly this buyer sound very fishy since he refuses to send any photos or video of this when I asked him 4 times over the course of 3 days to. Then he throws a tantrum saying that he'll leave negetive feedback, how im wasting his time, and other useless stuff.

pjcdn2005 · ‎06-25-2017

Even if the item is not as described, if the refund is done through the ebay return system before the case is escalated, ebay fvf and paypal fees (other than the .30 transaction pp fee) are credited to your account.

The buyer isn't required to send you any photos. Perhaps he is irritated because he is trying to pull a fast one or perhaps he is irritated because he honesty is being questioned. I don't know for sure but I usually assume that the buyers are being honest.

lintbrush* · ‎06-25-2017

@davus-bntazm wrote:
Not really, since the buyer is puting this in the not as described claim, so I would lose the eBay, shipping, and Paypal fees along with the CPU itself. I'm just going to call up eBay because honestly this buyer sound very fishy since he refuses to send any photos or video of this when I asked him 4 times over the course of 3 days to. Then he throws a tantrum saying that he'll leave negetive feedback, how im wasting his time, and other useless stuff.

Even for a Not As Described return, your eBay & PayPal fees are refunded if it's done through the return system. I don't know why you think you lose your selling fees. You only loose shipping.

You will not be out the item either - if you say "return for refund"

PayPal will ALWAYS refund their fees on any portion of a refund amount. The only thing they'll keep is the transaction fee.

http://pages.ebay.com/help/policies/money-back-guarantee.html

Towards the bottom...

"Seller fees

If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee. Insertion fees and other eBay fees aren't refunded."

davus-bntazm · ‎06-25-2017

Yeah I understand, but usually cooperation from both parties usually makes things go much more smoothly. Hence if both parties communicate, send images, and try to work towards a resoution, things would be solved much faster rather than have one party that refuses to do anything except get their money back. I get that you all believe that the buyer is always right however, I tested the CPU prior to shipping it to him and CPUs aren't things that just die I even packaged the CPU carefully with foam padding and an antistatic baggie. I sold many CPUs before that are worth far more than this one on eBay with no issues, so that's why I sense that something just isn't right in this case.

lintbrush* · ‎06-25-2017

No, I don't believe the buyer is always right. eBay is buyer-centric though and that's what matters.

I've had false SNADs and had to pay for them. I've had buyers promise pictures of things and not follow through and had to suck it up.

But I've had wonderful buyers who have immediately attached a picture of an issue and I truly appreciated it.

Luckily the issues are far and few between so when that creepy one comes along, I can let the stress go pretty quickly.

kattinsanity · ‎06-25-2017

If you are so positive the item is in such great working condition and so positive the buyer is attempting to rip you off just send him a return label and get your item back. You don't want him to have your working item AND a refund so do what you have to do~~send him the return label.

If you call ebay you will be escalating the case and it will automatically be ruled in the buyers favor, he will get a full refund with YOUR money and he will be able to keep the item AND you will gain a big fat defect for an unresolved case on your record.

You just seem to be looking for ways to get out of refunding him. Take your chances and lose for sure or work with the buyer~~your choice. Rnd of story.