Dispatch now overdue message on pre order

[boomboy182]

Hi i have sold an item that is pre ordered for next year i have made it very clear it does not come out till February 2020 i have told the buyer this but i am getting a message of Dispatch now - overdue is this something to worrie about do i need to contact eBay cause i have sold 2 of the same item and both have different messages attached to them 

[dtexley3]

You need to read the eBay rules on pre-sales.  You can't offer pre-sales for more than 30 days in advance of the item/event being available.  You will likely have to refund and take an "out of stock" defect.

[boomboy182]

well everyone else is selling the item also and the buyers are fully aware it is a pre order 🙂

[dhbookds]

You are in the UK, this is the US board.  Rules may be different in the UK.....suggest you post on their board.........

just in general tho......"everyone is doing it" is not a valid excuse in most places.....

[boomboy182]

well the are selling in the uk and the usa this item so ebay are allowing it to be sold 

[chardak_97]

I can hear the sound of credit card chargebacks from here...

[city*satins]

This is the policy published on the eBay UK site regarding presales.  eBay won't prevent you from creating a presale listing that doesn't comply with the 30 day policy, but at the end of 30 days after the sale, eBay can and will chase you down about failure to ship.

Here's the link to the policy:   https://www.ebay.co.uk/help/policies/listing-policies/presale-listings-policy?id=4252

And here's the relevant text which is almost identical on the US site as well:

Presale listings must clearly state that they are "presale" in the title and description, and guarantee delivery within 30 days of purchase.

In order to protect buyer and seller guarantees, presale listings must follow eBay policy, including listing the date the item will be available to post.

What is the policy?

• Presale listings must guarantee that the item will be posted within 30 days of purchase
• The date the item will be available to post must be clearly stated in the listing
• Listings must clearly indicate in the title and description that the item is being offered for presale
• Handling time details should include the time the seller will wait to acquire the item, in addition to the time it will take to post to the buyer

Listings that don't follow these rules may be removed from the site or from search results. Other actions we may take include lowering a seller's rating, charging additional fees, limiting buying and selling privileges, or suspending an account.

[city*satins]

I looked at your listing (The Last of Us Part 2  correct?)  it does not comply with most of the presale policy.

• It doesn't say PRESALE in the title or description  although it says PREORDER in the description but this isn't the word eBay requires
• It doesn't state when it's going to be shipped
• The handling time is incorrect

The listing was able to be launched because eBay had no way of detecting that it was a presale until you failed to ship within the maximum allowed time.  

[city*satins]

Message to interested posters wanting to help - in order to see this listing you need to log into the eBay UK site.  For me to bring it up I had to bring up my feedback and overwrite my ID with the OPs ID, then look at listings and from there go to completed listings.

If you don't do this, you won't be able to see the listings.