Disgusted with EBAY and it's unfair practices of seller causing me illness.

[mobifish]

I with eBay as a buyer/seller for over 20 years. I have 1155 feedback and never had a Negative one. 

I used to sell when I was poor. Then I buy more often than sell. Last month I sold a fishing camera.

I listed all the parts that will be shipped and took a picture of the package.

Got a false feedback which is the first Negative amount of 1155 feedback in the past 20 years with eBay. 

I sent messages to the buyer and try to find out what went wrong. No reply.

Called eBay 6 times and spent 4-5 hours (SR number.  1-488628257955)

This instance still going nowhere.

This instance made me ill as I believed in god and I have not done anything wrong. 

eBay support keeps telling me is ok no to worry I can have many Negative feedbacks. 

That is not the point. As a seller, I need a fair review. 

2nd the eBay system only allows me to leave Positive feedback. 
There is no Neutral or Negative selection which is unfair trading as I can't find this in any policies. 

Agent after agent lies after lie repeating the same thing. Is ok to have Negative feedback.

Is NOT OK for me to be accursed when I did not do anything wrong. 

I am waiting for they feedback team to  reply again for the 3rd time. 
Hopely is a real human to take a look of the case and get back to me. 

But if is machine auto-generated reply again I will do the following. 

1 . I am filing a BBB official complaint against to eBay for this.

At https://www.bbb.org/us/ca/san-jose/profile/online-shopping/ebay-inc-1216-204015/complaints.

2. I will follow up here with the case number. 

3. Reaching on on the following social media platform and might be someone has same experience with me.

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

https://x.com/askebay

If you have any experience on suing ebay or the buyer please share.
I would think is impossible. But I am sick due to those calls and email to the buyer without reply. 

Each time I call eBay they will suggest reaching out to the buyer and I did by email.

I have the buyer's address but I would not contact to buyer outside eBay as that is their policy. 

Button line I followed eBay policy but they didn't give me a fair review of the feedback.

In addition, the platform does not allow sellers to give fair feedback to buyers by not providing

the option.  See their feedback screen:

[tarotfindsandmore]

If a single negative feedback is making you ill, you need to find a new way to make a living.  This is a job.  There are good days and bad.  One negative in all these years should not have you unraveling to the point of illness. 

Life is not fair.  When challenges arise, you make your case and hope for the best.  Sometimes things work in your favor, sometimes they don't.  Hopefully there are more wins than losses, but there are no guarantees with anything.

Be annoyed for a few minutes, have a rant, then get over it and move on.

[roccotacodad54]

    One negative feedback is making you ill and want to sue?

[johnrj1226]

The neg FB will disappear in 365 days from the date received.  Nothing to do with the number of  positive FBs

[jack-6819]

Ehi, be real. You will never be able to make everybody happy. You are in control of yourself and your reactions. What people does is out of your control. Nothing really justify your “illness”. Of the customer chosen to give you a negative review without a justification, is one single review VS a lot of positive. What the agents said to you, the agent , again , is people not under your control. Read again from the beginning. 
did you sell? Get the money? Ok it’s ok. Go on. Until you sell, get the money and eBay does not crucify you, go on. And please stop insulting yourself with this whining. This complain is worse then the negative review. I could be scared to buy from you if this reaction is the consequence of a weird customer. 

[fbusoni]

@mobifish 

Not to digress too much, but -- as a person who is not and never has been religious -- I do not understand why you would feel ill, when (presumably) you know that in the final analysis a conclusive celestial judgment will be rendered (if it has not already) and you, the honest and innocent party, will be freed of all responsibility for this unfortunate incident?

And if it's the perceived injustice of the negative feedback that is distressing you... how important can that be, inasmuch as it is based, according to your own testimony, on a lie told by the buyer?

I don't know... it seems to me that you are in a position of strength here.

[iwasl_55]

Is it really worth suing over? That's ultimately up to you to decide. But in order to sue, you have to sue for damages. And I don't know any lawyer that will take your case. You'll have to prove that your ebay income is your livelihood, and that's how you make your primary living. And that this one negative feedback score has completely crippled your business. You'll have to prove in bank statements, that this was the bulk of your income, and that you used your ebay income to pay for your living expenses.

And a quick browsing of your profile shows none of that to be the case. You claim to have been on ebay for 20 years, which is accurate, but you only have 25 feedback as a seller over that 20 year span. That equals to just over 1 feedback, per year, over 20 years. The bulk of your 1155 feedback, has been feedback you've received as a buyer. Which like you mentioned, can only be positive. And you yourself haven't even left any feedback for others whatsoever in over a year, when you yourself have received 14 feedback (1 of which is the negative, so that one is understandable) in the past 12 months.

You have no items listed for sale currently, and you've only sold 1 item in the past 90 days for $115 back in October. How are you explain to the judge how you lived off of $115 for 90 days?

My advice? A single negative feedback gets erased from your percentage after a year. So just wait it out. Also block the buyer.

But if this bothers you that much, I would suggest getting some legal counsel, and have a lawyer contact the buyer, asking them for a reason why they left the negative feedback. You have the buyer's name, address and phone number, so a lawyer can get in touch with them. And you would probably receive an answer as to why. And if that answer is not satisfactory enough for you to accept, then whether you decide to sue, would be entirely up to you. But it's an uphill battle to climb. A very expensive one at that. If you somehow managed to find legal representation, you now have to present it to the judge. And most likely, the judge would throw it out as frivolous, or lacking evidence. 

[fern*wood]

---

@iwasl_55 wrote:

But if this bothers you that much, I would suggest getting some legal counsel, and have a lawyer contact the buyer, asking them for a reason why they left the negative feedback. You have the buyer's name, address and phone number, so a lawyer can get in touch with them. And you would probably receive an answer as to why. And if that answer is not satisfactory enough for you to accept, then whether you decide to sue, would be entirely up to you...

---

Explain to me why paying for a lawyer to ask why would even be a suggestion when the buyer clearly states why in the public feedback comment?

One of my bad feedbacks along the way was very similar.  I stated item was fine, showed lots of clear photos... and didn't mention it was missing a part.  As soon as I saw the feedback, I looked at my own photos and couldn't believe I didn't notice or mention the missing part.  I refunded, apologized and didn't ask for a revision (I deserved that feedback) and tried not to make that mistake again.   My follow-up acknowledged my error so future buyers could be assured I'd do better or take responsibility if I messed up. 

I've had plenty of other bad feedbacks over the past 20 years, some deserved and others not so much, but all have been easily survivable and thankfully now they don't even count against us. 

[chapeau-noir]

I'm actually gobsmacked that anyone has led a life so free from sin and sorrow that this - THIS - produces such a strong reaction. You're luckier than most.

[slati_2013]

I am going to assume the buyer knows more about the camera than you, and that the camera originally came with parts that were missing. Based on the response you left for the feedback, it does not seem like you know exactly what should be in the package. A simple eBay search would show you what was missing There is a new one with all the parts in and looking at the pictures, it seems indeed two parts are missing:

Aqua-Vu Micro Revolution 5.0 Underwater Camera 

Never assume when you buy an item you want to resell that all the parts are in there. Personally I try to either use it to see it works as intended, or research it to make sure all the parts are in there. When in doubt, list it as "for parts" and make sure the buyer knows they will be getting only what is shown in the pictures. 

[inhawaii]

Best wishes for a speedy recovery.

[tarotfindsandmore]

Exactly! I'm a little envious tbh.  How does one avoid life's real tragedies so completely that one stupid transaction on eBay is a trauma?  

[luckythewinner]

I am waiting for they feedback team to reply again for the 3rd time.

The negative claims two parts were missing. The feedback team did not observe what you shipped or what the buyer received. They will not remove that feedback because from what they can tell it does not violate policy.

This instance made me ill as I believed in god and I have not done anything wrong.

What does believing in God have to do with receiving negative feedback on eBay? Are you saying God protects you from everything you do not like or do not think is fair? 

If you have any experience on suing eBay or the buyer please share.

No lawyer will take your case, and no court will rule in your favor.

Not everyone is cut out for online retail. If receiving a negative you feel in unfair makes you ill, perhaps eBay is not for you.

[pickapaper]

@mobifish 

I really feel sorry for you if all you have to complain about is receiving a negative, especially since it is one that it appears you listed incorrectly.   What about all of those people who have lost family members or friends to real illnesses, who have lost jobs, have gone through truly traumatic situations, and all of the other things that happen in real life?  

SMH

[jerseyboymusic]

@mobifish I'm sorry you are going through this...

Feedback is voluntary. A few things from your post here... you said, "I listed all the parts that will be shipped and took a picture of the package." You had pictures, but never LISTED what parts are included. Just: "Good working used 1-2 tiems (sp) during the winter. Stopped using it after getting a liveview fishing finder. "

Did the buyer reach out and want to return the item? You have a "No Returns" on here, but the Ebay MBG overrides that. The buyer SHOULD have opened an INAD return.

Ebay customer service is useless. They are outsourced in Asia and just read scripts and tell you what you want to hear.

In your OP, you are just throwing a lot of stuff out there, but not saying much I'm understanding

[iwasl_55]

I was going based on OP's raw emotion. Clearly that wasn't satisfactory enough for them. And OP was the one who said they were contemplating suing. This might seem very trivial to you and me. But OP sounds very upset, and it's to the point where it's making them ill. 

Now I don't think this is something worth getting ill over. But I'm not here to judge. I've gotten ill over much more trivial things than this. So I'm not about to throw stones. But I was simply trying my best to explain in a non-judgmental way, why I don't think suing is a viable path for OP. But if hiring a lawyer to contact the buyer will make the ill feeling go away, then I say go for it. Nothing is more valuable than your health. If this can save OP from a heart attack or some other health-related illness, than it would be worth it. You can't put a price on your health.