mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@simply-the-best-for-you wrote:@mam98031 No problem. I wanted to make sure *I* wasn't missing something.
Clearly I do sometimes. LOL
@mam98031 wrote:@valueaddedresource and velvet@ebay
You are right, we are talking about two different things. The one in 2020 was in response to the Pandemic. The one I am speaking to is when Ebay raised the free listings for those in Managed Payments. I know it can get confusing since it is the same numbers.
At the time that Ebay raised the free listings, even though they were category specific, for those in MP, Ebay also allowed sellers at that time that has store subscriptions to downgrade their stores without penalty. I was one that did that.
So we are talking about two different things. The one because we were in MP is a separate announcement and was not a promo.
"In our Spring 2021 Seller Update, we announced that starting April 1, 2021 that most sellers would receive additional zero insertion fee allotments when eBay manages your payments.."
Something I posted earlier in this thread, something I find interesting. The Spring Seller Update appears to have been changed after the fact as the Update use to show the same numbers as seen on the announcement I linked above. The Spring Update use to match this schedule, I remember it as it is what made me ask Ebay if I could change my store subscription without penalty and the answer was yes. I would have never done that if it were a promo and it doesn't read like it is a promo.
@mam98031 From the announcement you linked to from 4/1/21:
Because we’re offering more zero insertion fee listings for most sellers, you may benefit from upgrading your Store subscription. We encourage you to review the new zero insertion fee allotments to evaluate whether you have the best eBay Store subscription for your business requirements.
The additional zero insertion fees in select categories remain unchanged. Read more about select categorieshere.
The additional zero insertion fees in select categories that announcement was referring to is/was the ones I am talking about from August 2020.
That announcement from 2021 is simply stating that there are more listings for all categories being included in store subscriptions as part of the spring update *and* we also got to keep the additional listings in select categories from 2020.
This:
And this:
Are the same thing - the additional listings were originally introduced August 1, 2020 yes partly in response to COVID but they were never positioned as a limited promo for COVID and they were in fact carried over, confirmed in the announcement you linked to that we would still be getting them in addition to more listings for all categories. and have been part of our store subscriptions either since August 1, 2020 or presumably whatever date after that a seller converted over to Managed Payments.
Again, the reason I think that may be important is it may not be a coincidence that this issue happened exactly 2 years to the day from when these additional listings were first offered - that may be an important piece of information for the tech team to understand and dig deeper into.
velvet@ebay wrote:
@mam98031 wrote:
Thank you so much for following up on this. We should keep in mind that this is NOT a "Promo". Ebay changed the amount of Free listings each level of a store receives in November of 2021.
Which brings up another thing that it would be great if you could follow up on. The Policy pages on the benefits of having a store are also wrong. They do not show these extra free listings and they should. Again this is not a Promo it is a change in the features of a store from Basic to Anchor.
Do you have some links to the pages you're referring to @mam98031? Depending on what I hear back about this, I'd be happy to pass the pages on in case updates need to be made.
velvet@ebay one page I know of that doesn't mention these additional listings in select categories is this one:
https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees
They aren't shown on this chart or anywhere else I could find on that page. It mentions the free auction listings in select categories, but not the additional fixed price listings in select categories.
I don't know if the argument is important. The one during the pandemic was a Promo for a limited amount of time. The second one was not it was a change in policy. But if you prefer that it is the Promo from 2020, it is fine. The end result is the same.
Yes I agree, which is something I brought to Velvet's attention earlier in the thread.
However it does state it on this policy page.
https://www.ebay.com/help/selling/listings/listing-tips/free-listings?id=4163#select
Well you made me go back and look. I found the following, which is Very interesting. velvet@ebay may also find this info interesting.
"Starting August 1, 2020, you will get a permanent increase in monthly zero insertion fee listings..."
The above refers to this link which really just complicates our current discussion.
https://community.ebay.com/t5/Announcements/Listing-promotions-Extended-through-July/ba-p/30871473
@mam98031 wrote:
Sorry for the multiple posts. I know I previously mention that the policy pages describing the various store levels and their benefits do not note these free listings as they should. The below link notes them, but this really should be included on the policy pages regarding store levels. People aren't going to think of searching for this policy page when deciding which store is right for them.
https://www.ebay.com/help/selling/listings/listing-tips/free-listings?id=4163#select
Hi @mam98031! I was reading through this page and if I'm not mistaken, it is mentioned. I'll include a screen shot below. Is that not the benefit that comes along with store subscriptions that we're discussing?
@matchbookrelics wrote:
Anyone know if / when they will be refunding the insertion fees that were erroneously charged on 08/01/22??
Hi @matchbookrelics and @gibsonbk! I'm not seeing where we charged insertion fees to your account. Will you let me know where you're seeing all these charges? I'm happy to pass that on as well, but it will be helpful if I can show them where you were charged.
@matchbookrelics wrote:Anyone know if / when they will be refunding the insertion fees that were erroneously charged on 08/01/22??
Your other store free insertion fees didn't cover whatever relisted on the first day of the month?
Yes, but you don't see it on the store policy page at all and it should be there. It was missing for many of our Seller Hubs for a few days, but is back now. Why isn't this on the policy pages for a store?
