Did the extra 10K free listings in select categories end???

[turquoiseroadsus]

Wondering if I missed some nearly invisible memo.  Shortly after the pandemic started, there was a Promo Subscription of 10K additional fixed price listing in select categories--things like crafts, when all that went crazy.   Right now, mine is not showing as renewed for Aug, only in the expired offers.

[zoda99]

Yes

[dhbookds]

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@zoda99 wrote:

Yes

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Where did you get that information? 

[powell-memorabilia]

I don’t think that there was a memo - and one wasn’t needed.  The 10k free listings was a limited time promo - even had an end date on it.  Once that promo expires, eBay is under no obligation to extend or renew.  

[gibsonbk]

I wondered about this as well.  If you click on store selling fees  it still shows the 10,000 extra in select categories.  Does anyone have confirmation on this?  I wondered if it was just a ebay glitch

[fern*wood]

We definitely need to quickly find out if this is just a glitch. 

[gibsonbk]

I am on the phone with ebay right now and yes so far it does appear to be glitch.  some sellers are reporting they have the 10000, others do not.  a ticket has been created.

[lloydsteventaylor]

do you have a starter or basic store?

[gibsonbk]

I have a basic store.  A starter store does not have the extra 10000. As far as ebay support is aware the promo has not ended. 

[fern*wood]

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@gibsonbk wrote:

I am on the phone with ebay right now and yes so far it does appear to be glitch.  some sellers are reporting they have the 10000, others do not.  a ticket has been created.

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I just listed an item in the collectible category, which normally would have been deducted from the ten thousand promo, but it came off my store numbers instead.   If it's a glitch, it needs to be fixed quickly.

[boomersbiz46]

My 10,000 is gone also.

[gibsonbk]

exactly.  I had a few listings end this morning and they came out of my 1000  too instead of 10000  I think I finally got the support guy to understand the problem.  Maybe

[d-k_treasures]

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@gibsonbk wrote:

I have a basic store.  A starter store does not have the extra 10000. As far as ebay support is aware the promo has not ended. 

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So many retorts, not enough time .......

[fern*wood]

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@gibsonbk wrote:

exactly.  I had a few listings end this morning and they came out of my 1000  too instead of 10000  I think I finally got the support guy to understand the problem.  Maybe

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That's why I haven't called yet, but hopefully they will do something.   Maybe another rep can chime in.

devon@ebay

[steppingstone-vintage-ads]

I have a premium store and lost my free 50K as of Aug 1 too. It was also my annual renewal, for which they sent me notification that they had renewed for a year but so far they haven't deducted any funds. August starting very glitchy at ye olde Ebay. 🙃