@ellajayclothing wrote:
Let me tell you from my recent experience what to expect, since I just went through this process with eBay and hurricane Irma. I had to contact them probably 30 times. I originally emailed the hurricane relief email in regards to getting a coupon and which I was told I would get it when I get it. It never happened I had to call and speak with many customer service representatives and which they kept saying they would put in a request to that department to generate a coupon, Weeks Later nothing ever happened. I kept calling in frustration and I got a reference number to my phone call so that they would know what I'm talking about. Last time I called they didn't even believe me and said I would need to forward that original email I got to them as proof because they thought I was making up the credits. I said I thought it was ridiculous that customer service didn't even know what their own CEO promised relief victims and it was right on the eBay announcements page with what they promised and they didn't even know. We went around in circles until I demanded it because it was a promise and they said they generated the coupons and there would be a 3 month credit on my October invoice after embarrassingly seeing the public post.
Here's the hilarious part, after I threatened to speak with a supervisor about not hearing back from the hurricane relief at eBay email I conveniently got an email reply from that entity after repeatedly sending emails to them saying I never heard back from them. They said I didn't hear back from them because I was not recognized as an affected seller even though I got an email from the department earlier recognizing me as an affected seller. Hello...! I'm in the disaster area of Florida how dare they say I wasn't impacted. But to be fair at the end of the email they said for all of my inconvenience they would still process the credits so I'm waiting to see that when the fees are due next week for October and I'm waiting any day now from my shipping coupon and promoted listing credits to appear. Hope this helps just keep calling customer service and harassing them because they clearly don't know what their own company promised their sellers in which case they can go to the seller announcements if they don't believe you. For me it wasn't about the money necessarily but about them fulfilling a promise that no one has seen yet to look good to the public. They have no right to say otherwise. Hope this helps.
I am so sorry you had such an experience. You went through so much with the storm, you and all those in that area, and it is just sad that you went through this as well. Hoping you and yours are all well and safe. Wishing you all the best as you move forward...and I hope you get those credits, coupons, and promoted listings credits. I totally understand... a promise is a promise, and not just a PR promotion. Good Luck.
