600 items were removed from my store by accident. I need to get through to a tech to get them back. This is proving literally impossible. I have called in a half dozen times and just cannot get through to anyone. Those 600 listings were all individual items.
On January 11th I was able to find them by doing an "Advanced" search, choosing "By Seller" & "Completed" and over 3000 items came up. All of my sold items AS WELL AS ALL OF MY ENDED. So the deleted items were there and I could find and relist them.
On January 12th that same action only showed "Sold" items, so none of the deleted appeared. Why? I have no idea.
What is going on at ebay? It's impossible to get any help with anything but the most simplistic of needs, and even those aren't easily solved.
With 600 random items missing from my store, I now have to do a full Physical store inventory, pull every bin, every box and compare it to my sales. Then I'll have to collect those 600 and relist them. We're looking at losing at least 6 months of our life if you include the 2 or 3 months it took to create the original listings.
I feel like someone created that glitch on purpose, maybe someone from the customer service (ALL of which is foreign now) because I got frustrated at their inability to understand the issue.
Which is a huge problem BTW. I call in to speak with customer service, and their understanding of the system is so poor that they have no idea of what I'm saying. I end up repeating myself, slow, clear, over and over and they still say things like "Did you check your ended listings"? DELETED listings, not ended, but again, this kind of understanding requires someone who really knows the system.
Please ebay, I've been on this platform for over 20 years, 17 with this account alone. Can I get some help?
