I would review how you are packaging and mailing your items. I am not saying you are doing anything incorrectly, but it never hurts. If mailing small items, make sure they are visible by adding bright fluorescent labels for FRAGILE, DO NOT BEND, etc. I put, at the very least, a FRAGILE on every package. Make your packages stand out. Use extra tape. Don't reuse old boxes, etc, that are at the end of their life. I use all-new boxes, padded envelopes, etc. Clear tape over the mailing address and half of the bar code for protection. I have noticed some USPS boxes of certain sizes that are supposed to be self-sealing are not. Tape over the flaps. I am a retired Postmaster of 35 years. If you want me to look at how you are packaging, just message me photos or questions. I have seen it all. I will admit, the quality of people handling the mail, whether Postal, contractor, or many others, is not what it used to be - IMO. And ALWAYS file an online ticket so problem areas can be tracked and hopefully addressed by Quality Control people. If all else fails, write your Congressperson with details, etc. Don't accept subpar service which you are paying a lot for today. Hold people accountable. Start with your local office - PM or Supervisor, then go up the food chain - District, Area, HQ/DC. They have a Consumer Affairs at each District also, or at least they did. DC has one also. Keep track of names, dates, phone numbers and emails. I wish you luck. Oh, and Postal employees have access to highly detailed reports on each tracking number. At any time while in shipment, they can drill down to the exact piece of equipment and location. You will be able to tell where the problems are. Hold people accountable.
