eBay

tiggz_1 · ‎09-10-2022

I sold someone an item a few weeks ago shipped it out and before they received the first item they bought a duplicate. There was an error in the listing (my mistake) so I contacted them and offered a partial refund with a very similar item (same item different color). I was really surprised because most people paying that amount are looking for something specific and aren't willing to accept anything offered. I now know why he was so uncaring about the switch. He filed a chargeback outside of ebay saying "he didn't recognize the charge". I sent the item to his home, it was received (sure wish I paid for signature required, but I was already at a loss with the refund). There is a good amount of communication in messages about the item swap and partial refund. I'm expecting his first order to be hit with a chargeback as well. I literally can't afford to lose over 2k between cost of inventory and the chargeback. What will happen from here? Is there anything I can do to show the bank he's lying (besides the item being delivered to his house). Thanks!

tiggz_1 · ‎09-10-2022

The sale itself wasn't for over 750 and about 100 less after that partial refund. The one you are seeing was signature required because it was a new account (still a bit worried about that). Thanks for that though. I had no idea Signature delivery was required over $750.

tiggz_1 · ‎09-10-2022

He's not saying he didn't receive the item. The dispute is that he doesn't recognize the charge. He went right to his CC company.

tiggz_1 · ‎09-10-2022

It was not over 750 luckily, but it was close.

tiggz_1 · ‎09-10-2022

Correct he has bypassed ebay amd gone directly to the CC company saying its an unrecognized charge. Luckily the sale amount was under 750 originally, but after my partial refund it knocked everything under that.

dhbookds · ‎09-10-2022

@tiggz_1 wrote:
Correct he has bypassed ebay amd gone directly to the CC company saying its an unrecognized charge. Luckily the sale amount was under 750 originally, but after my partial refund it knocked everything under that.

Then, assuming you have delivery confirmation, you should be covered by buyer protection........You may lose the case with the cc company (ebay can't help that), but ebay should reimburse you......... Appeal if you have to.

tiggz_1 · ‎09-10-2022

Luckily with that partial refund it was $688 after tax. It would have been right over 750 after they collected tax. Does the 750 requirement for signature confirmation go based on the sales price or total collected from buyer?

tiggz_1 · ‎09-10-2022

I'm kind of upset. I specifically said I would like to include a statement and the messages between us. The phone rep told me to only include the shipping label. He said ebay will include the other evidence. I was super suspect because I've had terrible experiences with ebay phone CS. I did as he suggested and now there is no way to go back and add on. Guess that's the learning process.