Damaged return.

[kept2long]

Sold a glass statue and it was returned with a chip, well you know glass buyers one chip and forget it.

So I called ebay and the rep said not to refund the buyer. They said let the buyer call them and complain then they would initiate the refund and then I can call and appeal. That sounds hokey to me, won't that strike against me for not refunding? Then I can call? but what am I doing now? I am calling now to take care of this, why ebay, why?

[albany_sellers]

You can file a claim on a returned item, but the $100 insurance we get as a top rated seller will not be included, it will be only $50 when the buyer ships it back.

I just got a check for $50 on a claim that was insured for more when i shipped it to the buyer.

[albany_sellers]

Maybe, maybe not.

I've always been able to get negatives removed when they were not deserved.

[mam98031]

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@albany_sellers wrote:
Not true, you just have to be a big enough pain for them to do what you want them to do. If I had a nickle for every time I was told it was impossible when it turned out not to be, well I'd have a couple bucks.

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Whats not true?  I have several posts on this thread, would you please be more specific.

[mam98031]

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@albany_sellers wrote:

Priority has the standard $50

I just had to deal with that myself on a package valued higher than that. Its time to look into providing my own when I do get a return valued at more than the standard $50.

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TRS sellers get $100 worth of insurance on PM if you purchase the shipping through Ebay.

[albany_sellers]

Sorry about the confusion. This is the comment i was replying to when i said that was not true. It's all about making yourself a big enough pain that they are willing to do what you want in order to make you go away.

You don't need one.  There is nothing they are going to do to help you.  I'm sorry you wasted all that time.  Ebay's new policy on how returns are processed prevents the CSRs from being of any help to you.

[mam98031]

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@albany_sellers wrote:

Sorry about the confusion. This is the comment i was replying to when i said that was not true. It's all about making yourself a big enough pain that they are willing to do what you want in order to make you go away.

You don't need one.  There is nothing they are going to do to help you.  I'm sorry you wasted all that time.  Ebay's new policy on how returns are processed prevents the CSRs from being of any help to you.

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Making yourself a big enough pain may help on occasion, but most of the time it only gets the CSR to hang up on you.  The new Return system coupled with the Service Metrics has significantly changed the how Ebay will service sellers with return issues.  You only need to view the threads to realize this is true.

I too have had success in the past fighting certain returns I've had over the  years.  However now, not so much.  Even when the info is crystal clear, no room to misinterpret things, Ebay is unwilling to assist.  They won't change a SNAD to a BR nor will they completely remove a claim that was improperly filed.