eBay

easydeal74 · ‎01-26-2021

I sold an item in March of 2020 and the customer just(1/26/2021) sent me a message stating the part was just now tried for the first time and found to be defective. They want to return it or at least have and exchange.

Do I have to worry about any issues if I say no?

lamber9347 · ‎01-26-2021

@easydeal74 wrote:
I sold an item in March of 2020 and the customer just(1/26/2021) sent me a message stating the part was just now tried for the first time and found to be defective. They want to return it or at least have and exchange.
Do I have to worry about any issues if I say no?

Not on eBay, the window in 30 days so you're fine there. Not in PayPal because that window is 6 months so you're fine there too. Unless the buyer paid using their own credit card then they may be able to place a claim via that route. If I were you, I would be very gracious in my reply. State the window has closed and that you must abide by the policies for this platform as you are a seller here. See if you can offer them any other advice, depending in your knowledge for the part issue. Wish them the best and move on. Best of luck to you....

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tdumonde2014 · ‎01-26-2021

No issues with eBay or PayPal, maybe if they used a credit card and they are able to do a Chargeback.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

lamber9347 · ‎01-26-2021

@easydeal74 wrote:
I sold an item in March of 2020 and the customer just(1/26/2021) sent me a message stating the part was just now tried for the first time and found to be defective. They want to return it or at least have and exchange.
Do I have to worry about any issues if I say no?

Not on eBay, the window in 30 days so you're fine there. Not in PayPal because that window is 6 months so you're fine there too. Unless the buyer paid using their own credit card then they may be able to place a claim via that route. If I were you, I would be very gracious in my reply. State the window has closed and that you must abide by the policies for this platform as you are a seller here. See if you can offer them any other advice, depending in your knowledge for the part issue. Wish them the best and move on. Best of luck to you....

rebell45 · ‎01-26-2021

I think most credit cards limit them to 6 months for charge backs.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

erkosuniverse · ‎01-26-2021

I just looked at the e-bay return policy

It states; A buyer can open a item not as described case no later than 30 days after receiving item

According to that you should be in the clear

10 months is a long time for this buyer to bring this to your attention

Give e-bay a heads up on it

Hope you are okay with this

kensgiftshop · ‎01-26-2021

@erkosuniverse wrote:
Give e-bay a heads up on it

There's no reason to contact Ebay, there's nothing they will do.

Have a great day.

futuremarine2011 · ‎01-26-2021

10 months, are you kidding me? they bought that item. its theirs and nobody is going to say otherwise except the customer. wish i could buy things and return them with that kind of time period. only time you can do anything with that much time out from the sale is if it has a lifetime warranty

pburn · ‎01-26-2021

This is why people with real issues can't get through to Customer Service.

lightlily_arts · ‎01-26-2021

You can say no if you want. They no longer have any recourse with eBay, PayPal, or their credit card as too much time has passed. Only if you want to be a good seller. Why wait nearly a year to use something.

Example last week I went to replace the ink jet cartridges that I purchased last September. I always keep them in stock so I never run out. The whole set was defective. I know better than to try a claim, but I do know who I purchased them from. I won't buy theirs again.

chapeau-noir · ‎01-26-2021

@easydeal74 wrote:
I sold an item in March of 2020 and the customer just(1/26/2021) sent me a message stating the part was just now tried for the first time and found to be defective. They want to return it or at least have and exchange.
Do I have to worry about any issues if I say no?

No.

If you really want to go out of your way you can explain that the window for returns/exchanges on this site has long since passed. I wouldn't offer them anything or do anything else at this point.

“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Do not obey in advance." Timothy Snyder "On Tyranny"

lightlily_arts · ‎01-26-2021

Why this comment as Kengiftshop's opinion is true. eBay won't do anything for the buyer this far out and the seller doesn't need to take any action unless they choose to offer great customer service. But we don't know what was sold or what kind of defect. Perhaps if it were a Real issue it would be worth pursuing.

angwjea · ‎01-26-2021

if the buyer is a old person he will want a full refund and the item . old people are very greedy and they feel like they are owed everything

southern*sweet*tea · ‎01-26-2021

@angwjea wrote:
if the buyer is a old person he will want a full refund and the item . old people are very greedy and they feel like they are owed everything

Seriously???

What are you, twelve or something?

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

lamber9347 · ‎01-26-2021

@angwjea wrote:
if the buyer is a old person he will want a full refund and the item . old people are very greedy and they feel like they are owed everything

Wow, smh....

futuremarine2011 · ‎01-26-2021

noticed you have a 1974-s united states proof set listed at $250 or best offer you are trying to sell. the item is a $16 value max. if thats not greed id like to know what your definition of it is. disparaging older people the way you did, well lets just say, dont throw rocks if you live in a glass house