ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
I know how to read, I know how to click on description, but on your listing, it’s not mobile friendly. As seen above ^^^
Your words cut off. I can scroll or turn my device, but it shouldn’t show that way.
As much as some don’t like that people use mobile devices to buy items, they do.
@loveyourimagination49 wrote:
I thought it was, I must have misunderstood the announcement.
Can you help with his listings?
Sometimes the eBay staff writers don't understand what they are describing because most don't have the HTML background to help them explain.
Listings can not "automatically" be made mobile friendly if the description is not initially plain text. When a description is plain text, it wordwraps without any special attention and the seller doesn't even need to add the "mobile friendly" tags that eBay has been asking sellers to add.
In fact, if a description is not already mobile friendly due to excess HTML tags or extra large words with extra large fonts, or due to long runs of spaces or underlines, and ebay's tags are added, "unfriendly" scrollbars may appear in the description instead of giving the user the ability to pinch and zoom.
Listings can be checked in bulk here to see if they are resonably mobile friendly, which means the listings should wordwrap to fit, and pictures should scale down to fit.
http://www.isdntek.com/ebaytools/MobileSizeChecker.htm
Running @inhawaii's listings through the scanner, there are only 15 that don't fit. And those that don't fit are too large by a LOT. The reason is that most of those oversized listings use HTML tables that contain hard-coded dimensions that force the content to be wider than a phone device and don't allow the content to shrink.
Two of the oversized listings use a run of hyphens to draw a line. In my Firefox, those don't wordwrap, but I believe they might wordwrap in a some other browsers. They should be fixed.
223040426702
223040417445
There is an HTML command to make a line that will automatically shrink to fit the window width. The command for a "horizontal rule" that should be used instead of a run of hyphens or underlines is:
<hr>
The HTML <hr> command should be typed into the HTML view of the description editor.
The other 13 listings have tables that contain a hard-coded dimension like the example below:
<table align="center" style="font-family: Times;
border-spacing: 0px; width: 1176px;">
Eliminating the code in red will resolve the fit. However, the dimension is not the same for every listing.
You could take advantage of eBay's Bulk Edit and Relist tool to bulk find/replace the code in these 8 listings:
192564994130
192565004805
192904140481
192947760165
192955890316
223013675115
223500813103
223532436024
which contain
width: 1176px;
The other individual listings would either need to be edited singly, or a bulk edit could be performed for each variation of the dimension.
1 listing (223317925640) uses
width: 1175px;
2 listings (191791248472 & 223534913681) use
width: 1173px;
1 listing (222849630721) uses
width: 1161px;
and 1 listing (192922643601) uses
width: 500px;
The smallest device that eBay designs for is 320px wide and a listing that can only shrink to 330px or 340px probably won't lose or hide anything important (probably only some margins).
@abfabvintage wrote:...didn't you have a tool I think last year that auto removed html and other stuff that cleaned up seller listings to be plain text? Again, am stupid here. But I know there was some tool because I used it to clean up my listings and at that time I had to individually use the Mobile Tracker thingy per listing and add in the code on each until my 3rd party program geek added the codes. So never had to bother with it again. It was during the time that storefronts were being converted....
You are probably remembering one of the tools here:
The Sandbox tool individually removes Active Content and can automatically add the mobile friendly tags. The Mobile Summary Editor helps sellers mark off text that eBay should display on mobile devices, but it also has the option to remove most HTML from content to create formatted plain text.
@abfabvintage wrote:...By the way, love your mobile tool... what it gave me was the original start dates and future end dates so I can track just how many times an item has rolled over.
You can print a report from the tool (below the scan results) and paste that report into a spreadsheet where you can sort the list by column to help your decision process.
@abfabvintage wrote:...[original start dates and future end dates] may be a feature in the Seller Hub, but I don't use it.
Open the "Customize" option at the top of the Active Listings screen in Seller Hub, checkmark the "start date" option, and arrange your columns in the left/right order you wish. You can then sort by column on the Active Listings screen.
@luckythewinner wrote:
@inhawaii wrote:90% of the time the answer is right there in the listing.
And I bet 90% of the time they are using a mobile device and don't see your description.
I'll bet that's true. I have been a dedicated eBay shopper for decades, and I find the mobile app so frustrating that I have begun to shop elsewhere. The guys that are asking questions are better customers than I am... 
