Customer doesn't want items that come with the main Item

[furgus100]

Hello, I had a buyer interested in a defibrillator that I am selling but they messaged me and asked "Can I get this producto without manuals ? No need the Service manual and user manual… Also no need video tape" (They have bad spelling) I Thought It was strange and didn't know if I could do that. Thanks for your help!

[maftruck]

I see no problem with that, I have asked for the same when I don't need the extras.  Will cut down on the shipping weight and perhaps you can sell the service manual separately.  They asked you through eBay messages so there is a record of the request.

[dryophelia]

@furgus100 

What happens when they claim it was missing parts or pieces?

Who doesn’t want the manual for a complicated item? Isn’t the manual mandatory?

Are defibrillators allowed to be sold here? Who carries the liability if it fails?

[itsjustasprain]

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@dryophelia wrote:

@furgus100 

What happens when they claim it was missing parts or pieces?

Who doesn’t want the manual for a complicated item? Isn’t the manual mandatory?

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Probably someone who already has one or already knows how to operate it. These days you can always find user guides on-line. Buyer probably does not want to pay so much shipping to transport manuals that he does not need and a videotape that he cannot view anyway.

Years ago in my selling account I sold a copy of Adobe FrameMaker software that was something like one or two data CDs holding the actual release and two fat heavy paperbacks of software instructions that the average FrameMaker user already knew anyway. Buyer paid full price but asked if we could just send the software itself for a lower Shipping cost without the two pounds plus of paperback documentation and we said sure. All were happy.

I do agree that you would want to have that request about leaving out the peripheral stuff in writing in Ebay messages just in case. There is also a separate risk that if they are already familiar with such a specialized item then they might be hoping to return their broken one later. It can discourage amateur scammers if you post the serial number in a photo and in the description although it is not useful proof if the buyer does return a different one. Good luck.

[dhbookds]

I'd relist it without the other stuff..........but decide on a price first......

[furgus100]

Okay, thank you!

[furgus100]

Or Just send It to them if they buy it? Even though the ask to not get it?

[simba6]

Buyers that make such requests often don't buy but, are  big trouble if they do.

[furgus100]

I know, A Defibrillator Is VERY complicated to use, so thats why I asked, Yes, you can sell them here but have to do a couple of things.

[redlinear]

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@dhbookds wrote:

I'd relist it without the other stuff..........but decide on a price first......

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Not worth the time/labor to start again on many listings.
We get that all the time, actually have a guy right now.   
  Listing is for two intake and two exhaust valves.  $19.00
He just wants the exhaust valves at a cheaper price.
1) It's not worth messing with at a cheaper price.
2)It's for sure not worth the labor to start all over again on the listing AND for a cheaper price.

[jonathanbrightlight]

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@furgus100 wrote:

Or Just send It to them if they buy it? Even though the ask to not get it?

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I would recommend changing the listing or relisting the item rather than letting them buy it with the other items in the listing, but in the end, if they claim Not As Described, it won't really matter much.

[furgus100]

I have more Defibrillators so could use it for that but shipping is a set price.

[albertabrightalberta]

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@furgus100 wrote:

Hello, I had a buyer interested in a defibrillator that I am selling but they messaged me and asked "Can I get this producto without manuals ? No need the Service manual and user manual… Also no need video tape" (They have bad spelling) I Thought It was strange and didn't know if I could do that. Thanks for your help!

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I wouldn't do it. You're inviting a not as described (NAD) claim.

I'd tell the buyer that ebay requires sellers to ship items as described and to leave out some of the included items wouldn't be allowed. Tell him he can dispose of what he doesn't need. 

(IMO, this is the opposite but equivalent type of violation as a buyer who demands something extra that wasn't shown or included in the listing.)

[furgus100]

Yup, will do!

[soh.maryl]

Probably a legit request, but my suspicious nature makes me leery -- like what if he then opens an NAD case?

Have never heard of an individual having a defibrillator for home use.  Or maybe he has a restaurant and is concerned about customers becoming ill?  No, I know my answer is no help.