eBay

umccars · ‎09-07-2022

I just got back into this and it has changed. I have a customer that wanted a deal on 2 items. I agreed and he added the items to his cart. Where do I go to see this and send him an invoice. I've looked everywhere I know to look. Thanks in advance.

slippinjimmy · ‎09-07-2022

@umccars wrote:
I just got back into this and it has changed. I have a customer that wanted a deal on 2 items. I agreed and he added the items to his cart. Where do I go to see this and send him an invoice. I've looked everywhere I know to look. Thanks in advance.

You can't!

If they are using eBay on their desktop there should be a "Request Total" button the buyer can click which will enable you to send an invoice (this is NOT available with the mobile app).

In some cases eBay does not enable the Request Total button so your only option is for the buyer to purchase and for you to send a partial refund .

Paranoia strikes deep
Into your life it will creep

umccars · ‎09-07-2022

They don't make this easy at all.

collectfest · ‎09-07-2022

@slippinjimmy wrote:
@umccars wrote:
I just got back into this and it has changed. I have a customer that wanted a deal on 2 items. I agreed and he added the items to his cart. Where do I go to see this and send him an invoice. I've looked everywhere I know to look. Thanks in advance.
You can't!

If they are using eBay on their desktop there should be a "Request Total" button the buyer can click which will enable you to send an invoice (this is NOT available with the mobile app).

In some cases eBay does not enable the Request Total button so your only option is for the buyer to purchase and for you to send a partial refund .

agreed! Can I ask you, if you do a partial refund, say on shipping, do u know if you're dinged at all negatively in your selling metrics, really question for anybody.

geeze it use to be so simple.

heckofagame · ‎09-07-2022

You can only send an invoice after they make a purchase, but before they pay.

ittybitnot · ‎09-07-2022

if you do a partial refund, say on shipping, do u know if you're dinged ...

@collectfest

No, you do not get any sort of metric ding. Though eBay may have changed it now, you would not get a reduction in your final value fees either for the partial refund.

Ever since eBay got rid of the "commit to buy and continue shopping with this seller" in favor of the cart system it just hardly ever works like one would assume. A buyer CAN pay with one payment, but unless the "request total" button functions they have to pay the total shipping for each item as well.

One item on sale in the bunch is enough to put the "request total" in the greyed out mode, or throw an error message. There is a list of other reasons as well why the cart/request total doesn't work, but eBay has always declared it is working as intended. I suppose NOT FUNCTIONING at all then is intended. LOL.

collectfest · ‎09-07-2022

@ittybitnot wrote:
if you do a partial refund, say on shipping, do u know if you're dinged ...

@collectfest

No, you do not get any sort of metric ding. Though eBay may have changed it now, you would not get a reduction in your final value fees either for the partial refund.

Ever since eBay got rid of the "commit to buy and continue shopping with this seller" in favor of the cart system it just hardly ever works like one would assume. A buyer CAN pay with one payment, but unless the "request total" button functions they have to pay the total shipping for each item as well.

One item on sale in the bunch is enough to put the "request total" in the greyed out mode, or throw an error message. There is a list of other reasons as well why the cart/request total doesn't work, but eBay has always declared it is working as intended. I suppose NOT FUNCTIONING at all then is intended. LOL.

Wonder if eBay is working on this? lol I never thought I'd be one of those folks who say back in my day we just sent an updated invoice, just took two seconds. Heck, I am not really that old, that's what's sad about it.

ittybitnot · ‎09-07-2022

Wonder if eBay is working on this?

@collectfest

I seem to recall reading somewhere that they were doing so, but I am a real old lady and I might have just been dreaming it!!! LOL.

I do know you can't combine auction wins and fixed price, or items of different shipping classes, but at this moment I forget the others.

Once I wrote to a seller with a list of all the things I wanted to buy. He made a special listing for me with all those items and combined shipping.

Another seller went through the list (we were online at the same time) and marked all but one item "free shipping" and I purchase them all immediately. Otherwise, I would have paid over $35 for a less than one pound parcel.

We should not have to do this. Lots of sellers will refund the extra but they are not required to do so, and I can see why some buyers may be reluctant to trust that they would.

ittybitnot · ‎09-07-2022

You can only send an invoice after they make a purchase, but before they pay.

@heckofagame

How does one make a purchase and not pay unless it is an auction win, or an accepted offer?

heckofagame · ‎09-07-2022

You buy a Buy It Now item that does not require immediate payment. Like all of my items, for example.

collectfest · ‎09-07-2022

@ittybitnot wrote:
Wonder if eBay is working on this?

@collectfest

I seem to recall reading somewhere that they were doing so, but I am a real old lady and I might have just been dreaming it!!! LOL.

I do know you can't combine auction wins and fixed price, or items of different shipping classes, but at this moment I forget the others.

Once I wrote to a seller with a list of all the things I wanted to buy. He made a special listing for me with all those items and combined shipping.

Another seller went through the list (we were online at the same time) and marked all but one item "free shipping" and I purchase them all immediately. Otherwise, I would have paid over $35 for a less than one pound parcel.

We should not have to do this. Lots of sellers will refund the extra but they are not required to do so, and I can see why some buyers may be reluctant to trust that they would.

My problem is I use buy it now immediate payment required, so the buyer, is just clicking buy, pays, then goes into the store and buys again and on and on.

So, they buy a marbles with $4 shipping, then buy 2 more, I now have $12 bucks in shipping fees they already paid! They aren't doing anything wrong because I have immediate payment required, I'm not doing anything wrong because surly eBay has a work around, NOT LOLOLOLO, really not funny.

eBay payor source has already taken their commission which we all know includes shipping!!! So, even if I wanted to refund the buyer, I am stuck in a way because I know I won't get that money back. I guess the work around is I hope I don't have multiple sales to the same buyer. I say that in jest, but really that's the work around. Sigh....

dbfolks166mt · ‎09-07-2022

The buyer/customer actually has to check out first. The shopping cart can be temperamental at times and it may or may not calculate the combined shipping and you may or may not be able to adjust the invoice for the combined shipping. If it fails simply work with the buyer to have them pay the invoice then refund them any excess postage costs.

EBay has been trying to fix this problem for awhile. If the items are BIN with immediate payment required it creates additional problems and you cannot do much but refund the excess postage.

ittybitnot · ‎09-07-2022

My problem is I use buy it now immediate payment required

@collectfest

LOL! That is the main "request total" button killer there is!

umccars · ‎09-08-2022

Thanks for all your replies. I did find away to handle the issue I was having. It took me looking everywhere and not finding what I needed. The buyer contacted me and wanted 2 items, Hot Wheels, and a discount for buying 2. There is on the message he sent a place to send an offer. I did that and everything worked fine. I hope this helps others also. If someone wants a deal, look in the message they send for this and you can send them an offer and they can accept and just pay the offer price. I reduced each item enough to get to the total they offered and it worked great. It was just in the message they sent. the only place I found it.