GloryBells • 
Simply-the-best-for-you Volunteer Community Mentor
I believe this was an actual EIS purchase (not a private FF) because the OP called it that repeatedly (more in the replies than the main post).
But I don't think contacting Facebook about this particular feedback would help, here's why:
The buyer's complaint was about "static in the audio portion of the tape". Err, at least that's what they wrote in the negative comment, but according to the OP's response TO that comment, the buyer's original complaint was that they received the wrong item.
So here's the picture I'm seeing: At some point in the past the buyer learned that if they write a complaint email to a seller, there's a chance the seller will just refund them (partially or fully) without requiring the item to be sent back. And if that doesn't work, neg the seller, because they may be willing to refund just to get the neg removed (a lot of 100% Positive sellers are especially devastated to lose that). In this case, the buyer thought the claim of a totally-wrong item could get them a total refund, but when that didn't work they realized they couldn't make such a ridiculous lie publicly, so they changed their complaint to an ' item condition' one.
Trouble is, neither of those complaints really fit the EIS seller protection criteria for feedback removal. Theoretically the only way the OP could get the feedback removed would be if the tape had some kind of visible traumatic damage like cracked or crushed plastic, or liquid damage.
I do suspect that just the right Facebook eBay employee would be able to read between the lines and remove the feedback -I know I would. But I also get the sense that the OP doesn't want to go on an odyssey of customer support, and if they didn't get a sympathetic-enough or aware-enough employee on that roulette spin, it could just make them all the more sour on eBay.
@gurlcat Gotcha!
Thank you for that detailed explanation..
It's too bad.. But that FB wouldn't stop me from buying from them so hopefully they can learn to live with it.
Unfortunately, it happens. My last negative was because the buyer didn’t like the color of the dress when she received it. Said it was “too much trouble” to return for a refund. I recently had my perfect rating as an Uber driver crashed because I got a negative for “poor road conditions”. There are some people that you just can’t please, plus some that i think like to destroy any perfect rating. Almost seems to be a challenge to them; find someone with a perfect rating and trash it no matter what.
I'm so sorry for your mom's NEG & that it's unfair. Unfortunately, when dealing with the public, you can't please everyone & that happens to all of us eventually. One NEG is not going to stop anyone from purchasing from her.
To answer your question though, there are ways to transfer all your items from one ID to another. However, none of them are particularly easy or free. Many products that you subscribe to can do it at a touch of a button, but you have to pay to subscribe to them. Sixbit does it, as do others. There also used to be a way using an eBay product that no longer is supported, they allowed you to do it by importing/exporting files with CSV data & there may still be a way to do it by transferring the CSV data, but it's really for the techies, not an easy thing for your mom to do. More importantly, there's no reason for her to do it, like everyone has told you, everyone gets a neg eventually, it's not worth subscribing to a special product or learning how to deal with CSV files in this case or in most cases, unless you already have the product for another reason. There are many benefits to keeping an aged & active account even if it has a couple of NEGS. She's way better off keeping the account she has. But if that's really the route she wants to go, she could subscribe to most of the Inventory Management tools & do it quite easily there. Most of them run $30-50/month ish.
Lastly, I would NOT unsubscribe her from EIS. EIS is a great program, she can sell to many countries & only ship to the US. She is only on-the-hook for the item getting to the Chicago or LA hub! I don't know why you'd want to limit her sales that way? Also keep in mind that there's no way to turn off a Freight Forwarder purchase or someone in another country buying with a US addy for shipping. So, turning off EiS is actually you turning off the BEST of these types of situations. There's no benefit to doing that.
Also, the place you turned off selling to other countries is NOT where you turn off EiS. If you really want to turn it off, you need to go to your eBay Settings, top left corner when you sign in where it says Hello Yourname, click on Account Settings, scroll down to Shipping Preferences and the first box is for Ebay International Shipping, you can choose Enroll or Opt Out.
Also, be aware that there is another international shipping program that eBay offers that is similarly named to EiS & has NONE of the benefits. It's possible your mom used that one? I forget the exact name of that one. But if you go to where I described above & she is NOT enrolled, there's a good chance she used the other one.
ETA: the boxes you checked are for limiting which countries you'll ship to, when you are shipping them yourself, NOT via EiS.
@gurlcat wrote:
@simply-the-best-for-you wrote:
Lastly, I would NOT unsubscribe her from EIS. EIS is a great program, she can sell to many countries & only ship to the US. She is only on-the-hook for the item getting to the Chicago or LA hub! I don't know why you'd want to limit her sales that way? Also keep in mind that there's no way to turn off a Freight Forwarder purchase or someone in another country buying with a US addy for shipping. So, turning off EiS is actually you turning off the BEST of these types of situations. There's no benefit to doing that.
I agree but the OP already unsubscribed. If I understand right, here is why they (might) be thinking this sale was an example of EIS being too much trouble: because from what the buyer said in their negative comment. They obviously didn't start a return, and because they didn't, they just assumed they'd have to pay all the return shipping cost (including customs).
Couple interesting points this brings up:
1. Were it not for the OP's feedback response illustrating that this buyer changed their complaint from 'wrong item' (in email) to 'defective item' (in feedback comment), I might actually empathize with that buyer, because if there really is static-y audio I would want to return the tape too! But because they did change their reason I don't trust their complaint at all, LOL.
2. But when an EIS buyer DOES start an INAD return ..... I literally do not know if they have to pay any return shipping, or whether eBay even makes them return the item at all!! All I know is if they refund the buyer, they do it with their own revenues, not the sellers. But I have always been very curious about the buyer's end of that.
1. I'm not clear if they did it correctly, they said they "disenrolled", so maybe they did, but the screen shot they posted is NOT the right place to turn it off. The screen shot only applies to countries where you mail yourself, see my second post to them. I do understand that they *may* have turned it off, but I personally think that was a kneejerk response & very limiting to mom's business. Of course it's their choice, I was just pointing out the benefits & the fact that she may still have to ship to FF's or foreign buyers with US addys.
2. I'm not sure how that works, I've never had an unhappy EiS buyer. But here's what the page from EiS says, however it doesn't really answer who pays to get it back to the hub. I would venture to guess & that's all it is, is that the worth of the item may come into play as to whether the hub even wants it, but that is conjecture on my part. My guess is that eBay provides a label, if they actually want the item.
If this IS in fact an EiS shipment & we don't know that it is, they should have just had the buyer open up a return request & eBay would have handled it all & removed the NEG FB. Also, if it IS an EIS sale, that s/b reason enough that eBay would remove the FB if they call, but they'll probably have to reach out to a human at eBay, I doubt the AI will do it & they'll have to explain that it was an EIS transaction, if in fact it was.
Returns and refunds
International legal requirements mean that buyers can return items sent by eBay International Shipping up to 30 days from the date the item is delivered to them, so we automatically apply a 30 day return policy for items shipped with eBay International Shipping. All eBay International Shipping returns will be processed on your behalf.
When a buyer opens a return, we'll refund your buyer and you'll keep the sale. When the return is received at the eBay International Shipping inspection hub, it will be inspected to make sure it's in the same condition. We'll then issue the refund to the buyer's original payment method, usually within 5 to 7 business days of the item being received at the hub. Returned items and items that couldn't be delivered to the buyer may not be returned to you.
If you receive negative or neutral feedback related to item handling during international shipping, we'll remove it.
FWIW, I took a quick peek & it doesn't look like an EIS tx to me. Perhaps it was a FF. I'm not an expert at spotting them, but I don't think it was EIS.
Also, I should clarify that NEGS will be removed from EIS tx's if they are about shipping or shipping costs, etc. IDK that they get removed if it's a plain old SNAD. I've never had any problem with an EIS tx except once someone was double charged VAT & the shipping team took care of it.
My thanks to everyone who on this board...even the comments that forced me to take a long hard look at how important this needed to be...
