Create New Account...Transfer Items?

[reademandkeep]

Hi,

If I create a new account can I transfer items to it?

Yes, I want to do this because of an awful FB...the only one I have.

*My 82 y/o mother maintains this account. Post retirement fun. Only now, with this experience, it's not.

See:

I did some research. Item shipped to US address provided. Via eBay Int'l., item shipped to buyer who had to pay customs fee.

Buyer contacted my mom re: shipping. She offered a refund, but the buyer said it was too much work to return the item.

Buyer also said item was defective and it wasn't. Buyer also said it wasn't the item they wanted.

The buyer then left negative FB complaining about the shipping. eBay refuses to remove the negative feedback.

My mom did everything right: shipped to US address given, shipped promptly, offered a refund. She's now lost a perfect rating because of a retaliatory buyer. She's been a longtime member in good standing.

Because of this, the account is on time away and she's considering leaving the platform. I'm angry on her behalf and I feel unheard by eBay.

She cannot even leave neutral FB for the buyer. ebay International is supposed to offer seller protection from this type of FB. Clearly, it doesn't. 

The fact that the buyer says the item was not as described and now says it's not the one he wanted (so why buy it?) is abusive in its face.

She OFFERED A REFUND, but because the buyer doesn't want to return it he can leave negative FB. This is unconscionable.

[chariot_badges]

You (and mom) have got to get 100%?   100% of the time?

Wow ... life must be REAL hard.  

[reademandkeep]

*First, my thanks to everyone who has replied. I am glad I found you all.

Perhaps I need to grow up (and I'm already old!) and accept that not everyone is kind/honest.

I am still peeved that the buyer held all of the power and even the offer of a refund wasn't enough for him. Too much trouble to return the item? For a refund? So, you leave negative FB?

I order using my mom's account. I rec'd a book that was not as described (the cover on the listing was not the cover of the book I rec'd. It mattered b/c of the publisher - series I collect.)

I messaged the seller to let them know. Told them I didn't need a refund, just wanted to make sure they knew about the issue.

I didn't leave feedback and kept it moving.

What I am going to do is dis(enroll) my mom's account from the eBay international program. I wasn't aware she was in it.

I'd rather she just stop selling altogether, but she told me that aside from helping her w/this she needed me to stop treating her like a child.

She has a point.

She uploads the pics, writes the descriptions, packages the items, and takes them to the post office (unless they are too heavy, then I take them for her.)

It IS her business.

Once she tells me to take her off "time away" I will do so.

*But I still think it stinks that a rating can drop 4plus points b/c of one negative.

[reademandkeep]

I feel your pain.

Perhaps if the FB dropped off after 60 days it would be/seem fairer.

A year is quite a long time.

[reademandkeep]

You, as have all of the others who've replied, have truly been wonderful.

I'll let my mom decide what she wants to do.

I think she will stick with it.

Best!

[reademandkeep]

I'm going to reply in the hopes that my tone isn't...disrespectful.

/s wasn't really warranted in your reply.

My mom, as I have noted, is 82 years old. Honest, hardworking.

I find it reprehensible that a buyer, who knows they have to pay a customs fee, can then complain about it.

Then, when offered a refund, decides, instead, to leave negative FB and note that it was too much trouble to return the item.

Life IS hard in the world today.

There are, as you suggest, so many other things to worry about.

But this mattered to my mother.

As such, it mattered to me.

I respectfully ask that you not reply if the tone of your message will be in line w/your original post.

It costs nothing to be kind.

I DO wish you a lovely day.

[squinkercat59]

If you are going to disenroll from the EIS and don't want to bother with shipping internationally, be sure that under "international shipping" on the listings, you exclude all locations.  I do EIS, but have read that unless you exclude international locations on your listing, they can still purchase.  This can be done with a bulk edit.

[reademandkeep]

Hi,

Thanks.

I actually just disenrolled and in the preferences section excluded just about everything. Frankly, I'm not sure I did it right, but I will check again later. *Right now, the account is still on time away. I want to limit my mom to only selling to the continental U.S., Hawaii, and Alaska.

[squinkercat59]

LOL you missed Saint Pierre!  Personally, I would still mail to PO boxes though, still U.S. shipping. And U.S. protectorates, like Puerto Rico and Guam are considered U.S. postage and are no more a risk than mailing to Hawaii.  Up to you though!  Make things as simple as you can for her.

[reademandkeep]

Thank you. A year is a long time...as I wait to see if another buyer pulls this...but, I am starting to realize I need to let this go.

[reademandkeep]

They haven't made things better!

[squinkercat59]

That 95.8% will rise also, the more she sells.

[legalbeagle52]

@reademandkeep wrote: "It costs nothing to be kind."

I can't tell you how many times a day I think these words.

Sometimes on this board and in real life as well.

It's gotten rough out there ... lol

[pikabo-icu]

@reademandkeep 

Did you try asking eBay to remove that FB?

They used a reshipper and then complained about damage, I don't know for sure if it's removable but it can't hurt to ask. The first go around will be an AI Bot and likely they will say no but appeal it.

Or try contacting eBay on Facebook and requesting it be removed. 

They complained about the shipping cost but if they used a reshipper that wasn't on you & damage, static that might be caused by a reshipper mishandling the item. 

I would explain all this calmly in a message to eBay at Facebook and see what they say.

https://www.facebook.com/ebay/ 

It may not help but it surely can't hurt. Lastly, nothing in that FB would stop me from buying from your mom. 

Everyone knows sometimes buyers are unhappy for whatever reason. One bad FB does not a bad seller make.

Best of luck! 

[fern*wood]

Are you sure this transaction was through the ebay international shipping program?  Do you know what address in the US that it went to?  The eiS program is very good in my opinion and ebay has always handled any problems and removed any bad feedback if the item arrived at the hub, but even if you opt out you might still get international sales through freight forwarders and no amount of blocking will stop that.  Those also go to a domestic address, but all the problems with those are on the seller.

[pickapaper]

@reademandkeep 

I don't mean to be harsh but you are taking this too personally.  Please encourage your mom to keep selling on eBay, i.e. "stop treating her like a child".    What do you want her to do?  Sit in a chair and watch TV all day?   This gives her something to do and keeps her mind active.   It's a great thing for her to do.  It's a different generation and there are all kinds of people on eBay, including a lot of jerks, so things are never going to be the same with dealing with them.  Some people are just unhappy people and they do whatever they can to bring others down to their level, including giving negatives for stupid reasons. 

(But I do agree about not selling internationally; I quit messing with that many years ago.  Others would disagree "hugely" with that.)

For the record, there are a lot of people on this board who are in the age range of your mom.   I'm 80, I know there are many others who have mentioned they are of this age, and one lady on this board no longer sells but still gives very good advice on here, is 93 or 94.   Age is only a number and as long as someone feels like doing things and staying active, they should do them.  

You should be grateful that your mom still wants to continue selling on eBay.  Help her when you must but other than that, leave her be.