Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Buyer dispute

Buyer filled for dispute because I denied return for buyer's remorse. And I have no return policy. What should I do to handle this dispute, anyone has this experience? Thank you

Winning Bids and Receiving a message that Buyer will Autopay at Certain time

Hello, I have the same buyer that won two bids for my items. After, there is a message in the Waiting for Payment tab to autopay at a certain time. The time has lapsed and they still have not have paid. I also contacted the buyer with no response. Th...

Resolved! buyer still hasn't paid after cancellation is refused

Hello, the buyer cancelled the order after buying it, and i refused the cancellation. after my refusal, he didnt pay and is still not paying. it has been 28 days. what sohuld i do? when i want to cancel the order, i get a message saying that there is...

Resolved! Buyer not responding to question

I was packing up an item to ship out and noticed a small defect. I sent a message to the buyer with a picture of the defect and offered to give a full refund if they no longer wanted the item or give them a partial refund if they still wanted it. I h...

How to cancel an order for non payment/no communication from buyer.

I have a buyer that has not paid on a winning bid on an item. I have contacted through message and still no payment/communication. It has been nearly 4 days.The only thing I found was CANCEL ORDER which only gives me three reasons and not one is for ...

seller feels wronged

Recently posted ceiling camera untested, in storage last several years, no returns, not sure if working. A buyer told me in email on my site, they were willing to take the chance and wanted to buy it. It originally sold over $200 and I posted about $...

Resolved! how many free BIN listings?

hi,just a simple question..without having a store, how many BIN listings do I get per month (total)?thank you

Resolved! unsolicited offers from sellers in my notifications

Beginning in the last week I have been receiving multiple "offers" from sellers, unsolicited. I have tried to turn off these notificatioins, but I am still receiving them daily, often 10-12 a day. I am tired of having these littering up my e-mail. An...

Resolved! Order Details - More Actions Menu Malfunctioning

When viewing an order's details, and choose the More Actions button, the menu appears behind the search long oval (see image below). Some items on the menu work if you can see them, but the "Print packing slip and more" does nothing. Help. I cleared ...

Resolved! Selling new item in the box. What do you see

Listed item new in the box. Didn't open the box and based description on what matches UPC. The UPC shows the same item all over Google, ebay and Amazon. EBay says you could use other people's pictures as long as they're not stolen from the manufactur...

Resolved! Buyer wanted to cancel, so I did, and two months later they left negative feedback…

Buyer bought item 1/3 (a Friday) and Sunday 1/5 sent odd message that I was lazy if I hadn’t shipped their item yet, and to cancel the ‘price’ (?..). I asked if they wanted me to cancel, they said “Yes till the cows come home”. Okayyy… So I quickly c...

Ebay Promised to Remove Some Recent Negative Feedback and Failed to Do So

Hi,I received negative feedback recently from a user that was actually wrong. THe item was correctly represented and accurate in the photos and item description but because he is a vindictive hateful person chose to leave a negative anyways. I called...

Selling DVD's or VHS is a No-No on Ebay

Here's what I was told by an Ebay Rep. on Selling DVD's or VHS or anything for that matter. Here's what they told me.recorded copies, also known as pirated or unauthorized copies, are not allowed on our platform. This is because they infringe upon th...

Lack of Seller Protection

Has anyone else noticed a total lack of seller protection on eBay's behalf. I've bee selling for 15 years and maybe had 5 disputes total. Now, in the last couple months I've had 3. The worst is when I sold 3Ninety7 SKY TOTE Portable Battery Base for ...