Create New Account...Transfer Items?

[reademandkeep]

Hi,

If I create a new account can I transfer items to it?

Yes, I want to do this because of an awful FB...the only one I have.

*My 82 y/o mother maintains this account. Post retirement fun. Only now, with this experience, it's not.

See:

I did some research. Item shipped to US address provided. Via eBay Int'l., item shipped to buyer who had to pay customs fee.

Buyer contacted my mom re: shipping. She offered a refund, but the buyer said it was too much work to return the item.

Buyer also said item was defective and it wasn't. Buyer also said it wasn't the item they wanted.

The buyer then left negative FB complaining about the shipping. eBay refuses to remove the negative feedback.

My mom did everything right: shipped to US address given, shipped promptly, offered a refund. She's now lost a perfect rating because of a retaliatory buyer. She's been a longtime member in good standing.

Because of this, the account is on time away and she's considering leaving the platform. I'm angry on her behalf and I feel unheard by eBay.

She cannot even leave neutral FB for the buyer. ebay International is supposed to offer seller protection from this type of FB. Clearly, it doesn't. 

The fact that the buyer says the item was not as described and now says it's not the one he wanted (so why buy it?) is abusive in its face.

She OFFERED A REFUND, but because the buyer doesn't want to return it he can leave negative FB. This is unconscionable.

[gurlcat · Accepted solution]

There is no way to transfer whole listings from one account to another.  The best you can do is copy/paste the text in your titles and item descriptions, but all the rest (category selection, item specifics, pricing, etc.). will have to be done manually.  You could save some time using templates for listings that have things in common. 

[reademandkeep]

Thank you.

I'll probably just close the account.

The whims of a "disgruntled" buyer are too stressful to deal with.

Had a decent run, but cannot risk more negative FB.

This ONE rating dropped the FB by 5% points.

[gurlcat]

If unfair feedback alone is too stressful that's up to you, but your score isn't all that devastating as far as future buyers are concerned. 

Remember when you were in school, what grade a 95.8% was?  Yep, an A+.  Besides if they look to see what your neg was about, they'll see you had just ONE buyer admitting it was their own decision not to get a refund, and then your reply also shows you to be more honest than them.

If I were considering buying one of your items, if anything I'd be even more assured by the info in that exchange. 

[reademandkeep]

Thank you.

I won't take up more of your time.

I'll simply say that I'm trying to protect my mom.

Listing on eBay gives her something to do, makes her happy when she sells something.

And she's honest.

My stress is more bc I can't fix this for her and I'm flabbergasted by eBay's response given the actual written facts...by the buyer.

*I've been reading up and I think eBay will remove the reply made to the buyer bc it's a positive with a negative comment.

In any case, your replies and kindness are appreciated.

Best to you.

[drdavelizzard]

It was an International sale and y'all shipped to a US address? You lost any protections eBay International Shipping provides...

[fern*wood]

If your mom enjoys doing this, I see no reason not to encourage her to continue.  Most of us have gotten bad feedback from time to time.  I know I've had several over the years and survived them all.  Some I deserved & others not so much, but I respond and carry on.  Feedback doesn't affect your selling rating with ebay and if a buyer bothers to look, a good follow up can help smooth it over.   Try not to give it more importance than it deserves. 

[gurlcat]

All EIS packages go to a U.S. address.  In Illinois.

[reademandkeep]

ebay International 

There should be seller protection.

In any case, should my mom decide she wants to stay on ebay, I'll "un enroll" her account from the program.

[reademandkeep]

Yes, I saw that.

I (my mom) presumed the buyer would be aware of customs charges.

TBH, once sent it to the US address, I/she thought due diligence had been done.

[toysaver]

Feedback is no longer what it used to be.  Buyers have to search it out.  That negative will no longer count after a year and the feedback should revert to 100%.  If the listing is a product they want they will still buy.  If you're planning to continue selling when your mom can no longer do it go ahead and open your own account. 

[legalbeagle52]

@reademandkeep 

I would definitely keep going - on this account.   There's no reason not to.   One feedback won't hurt you despite the rating.   And the fact that the buyer even states that you "offered a refund" really helps as well.   This account has other really nice feedback.    As has been mentioned, feedback doesn't count like it used to.   In eBay's attempt to make things better, you can't even find half of the feedback without jumping through hoops.  

Just keep at it.   Everyone gets bad feedback from time to time, even when doing everything right -  and lives to tell the tale.   It's a fun activity for your mom,  it keeps the brain active ... I would encourage her to keep at it.    No need to close this account.   Good luck!

[squinkercat59]

I would stick with it.  When I am searching to buy something, I always look at feedback (and yes, to those who say feedback doesn't matter, it DOES matter, especially if a seller has hundreds of negatives in the past month).  But your one negative is very nicely explained in the remark, and it does shift blame to the buyer. Everyone (well, most everyone) knows that EIS shipments go to a U.S. address. I would not hesitate to buy from this seller, if she had something I wanted.  Have you contacted customer support about this? Granted, not real helpful always, but perhaps through Facebook? It might be worth a shot.

P.S.  Years ago, I added a line to all my listings indicating International buyers would have to be responsible for their customs charges. You may want to do that bit by bit,  or else maybe to streamline things for your mother, and not do international sales at all.  Your mother is doing great, by the way.  My mother would not even known how to turn on a computer, let alone wade through listing things on Ebay!

[powerhousemotorsports]

IT can be very frustrating I just had a buyer leave negative feedback on an Item the shippers broke I refunded him completely and he was still able leave negative feedback. I still havent gotten a refund from the shippers even though it was insured. I tried to get ebay to remove the negative feedback  and have had no Luck. I had 100% possitive before that. I have done this for 15 years. All you can do is let the feedback stay untill it expires in a year . Totally doesnt seem right but thats how ebay works. 

[ryry-jj]

You might be taking this too personally.  There are always going to be issues...good and bad. 

As @gurlcat mentioned, how you respond to negative feedback goes a long way...look at that as an opportunity to advance your position as a positive for others.  Years ago, I had a sale that went bad and the buyer wanted to return & refund...I said no problem, we will get that done.  I asked them to leave feedback stating they didn't want the item, and the return/refund was simple...but instead the just said, "great communication, good seller..."  I was like, that isn't what I wanted, I wanted buyers to know if things go bad, I had their back as well.   

If this is too stressful for you...then maybe online selling isn't your thing.  Nothing wrong with that at all, just find  something you enjoy.