04-15-2021 05:01 PM
I have had a few cards pulled from auction because ebay says they are counterfeit. I know for sure they are not. I pulled from packs myself as I used to work for a sportscard store. Packs were pulled from factory sealed boxes. What makes them think they are counterfeit? They wont explain why and I dont know what is wrong. I am scared to list anymore cards due to the possibility of ebay pulling them and locking my account. Any ideas?
04-15-2021 05:44 PM
Here's how it works.
Let's say I am a competitor of yours.
I silently report you are selling counterfeit cards
and ebay takes this hearsay information as truth, and
they warn you. Now as a competitor I have one less card seller to compete with, and I could
do this over and over again.
Ebay has no experts so they rely on the public to report these things.
But they don't check for accuracy. They assume it's true.
They do this with all kinds of catagories.
It probably works some of the time, and
catches some counterfeit stuff coming into the market, but
it sounds like in your case, since you opened the packs
someone might be jealous of your product.
I have had this happen to me as well.
Sometimes the item was not copyright protected, sometimes
it was, but sometimes as in one particular case
I was suspended, but I didn't know I was selling a counterfeit.
Some of these knock offs are so close, only an expert can tell them apart.
In fact with cards as you know...many times just seeing a picture of it,
you can't tell....you need to see it under a micro loop for printing dot matrix patterns.
and in some cases you have to actually feel the card and the paper used.
That is key because I have had really good counterfeits that the only give away
was the feel of the modern paper. Modern paper is much smoother.
vintage cards have a texture to them. Since the person reporting you did not
have access to your cards to feel them, the report should be considered invalid.
I would try to call ebay and let them know these details.
Hope this helps.
04-15-2021 06:00 PM
That would be a 100% false statement and that is not how it works or what Ebay does to remove an item.
@kennys-kollectibles wrote:Here's how it works.
Let's say I am a competitor of yours.
I silently report you are selling counterfeit cards
and ebay takes this hearsay information as truth,
04-15-2021 06:10 PM
The way to write a title and description makes a big difference. Someone just complained the other day but they had psa in the title, and they also suggested they could get valuable rookies in the packs. That is misleading to buyers. It is also keyword spamming.
04-15-2021 06:27 PM
No, that IS how it works.
I've had the same thing happen on other items in other categories.
A year ago, scores of sellers were screaming about listings being pulled down for "price gouging". Works the same way. Anyone can report ANY listing.
I don't know how you think it works, but that is what happens in SOME cases. Sometimes bots pull things because of key words. Other times, someone reported a listing.
04-16-2021 02:58 AM
Get rid of any mention of a grading service in the title if the card isn't graded by that company.
04-16-2021 03:31 AM
@farmalljr wrote:A year ago, scores of sellers were screaming about listings being pulled down for "price gouging". Works the same way. Anyone can report ANY listing.
Yes, if you where price gouging or selling anything to do with the virus, then I would agree with that. in fact I may have reported your listings for doing such a thing. But Ebay does NOT remove a listing just because YOU say it is fake, that is a big conspiracy that comes up here on the boards from time to time.
04-16-2021 03:51 AM - edited 04-16-2021 03:51 AM
I’ve had this happen to me - it stinks. CS isn’t supposed to provide the rationale, but I was extremely courteous with CS, and they have enough clues that I figured out that the problem was ONE WORD in my item description. Took out that one word, and I have been good ever since.
04-16-2021 04:32 AM
You can lead yourself to believe whatever you want. Doesn't make it true.
Look at all the reasons to report a listing. ANYONE can report a listing. You think eBay has scores or reps to actually "investigate" every report? No one investigates anything.....
No one investigates cases. No one investigates feedback issues. As the OP pointed out, they aren't giving him a reason why they are pulled. Meaning someone just hit the delete button when the report came up. That is IF it wasn't just automatic.
04-16-2021 05:03 AM
@farmalljr wrote:You can lead yourself to believe whatever you want. Doesn't make it true.
Look at all the reasons to report a listing. ANYONE can report a listing. You think eBay has scores or reps to actually "investigate" every report? No one investigates anything.....
No one investigates cases. No one investigates feedback issues. As the OP pointed out, they aren't giving him a reason why they are pulled. Meaning someone just hit the delete button when the report came up. That is IF it wasn't just automatic.
Yes, anyone can report a listing. But it isn't the brain-dead CSRs who are pulling listings. It's pretty easy to determine if a listing is price-gouging; it's nearly impossible to tell if it's counterfeit. They don't just "hit the delete button when the report comes up". If they did that, every seller in a competitive market would be trying to put every other seller out of business with bogus reports. The sports card market would probably end up with three large sellers, all of whom have terminal carpal tunnel syndrome.
04-16-2021 07:05 AM
In my 7 1/2 yrs. selling on my current account, two of the approx. 2000 movies I sold were removed due to being counterfeit. As I began selling movies in 1992, I can state most absolutely they were genuine. In that I only sell on this platform what I have failed to move in my store, I accept this situation as a part of business. I am well aware of how frustrating e-Bay's decisions can be to a seller, BUT, if one is to succeed here one must accept they are the dealer and we the players. The most difficult swallow for me was a DVD I stated both in the conditions box AND the listing teaser was for region 2. The buyer filled a claim AND admitted he/she did not understand what region meant. Based upon that admittance, I denied but was overruled.
04-16-2021 09:01 AM
Again, you all can BELIEVE whatever you want. I'm telling you that eBay is NOT going to dedicate their resources to "investigating" much of anything. It's of NO consequence to them if a seller's listings get taken down. They take it down because it's less labor intensive then actually taking 5 minutes to read and decide.
Ever dealt with a rep from outside the US? Guess what, they have most of the same powers that US reps do. Who do you think is doing the grunt work of "investigating" reports? It's not the small amount of CSR reps in the US.....
I've never sold the stuff on the naughty list of covid restrictions. But I've had listings taken down for "fake" and "price gouging". In those cases, it has been after someone made a insulting offer and was turned down. Twice from a reseller of the same type of item, after turning down their low offer, they "reported" the listings.
In the cases of "price gouging" they were out of production, collectables, that were listed in line with other sellers.
I've heard the same things, from OTHER sellers. So it IS happening, just like I said. CSR's don't care about picking a random store and messing with them. They don't want to do their jobs as it is. Just because it has not happened to you, doesn't make your opinion a FACT. Be glad that you haven't had some "Karen" or some other unscrupulous reseller messing with your store.
04-16-2021 10:17 AM
Did you sell any of the packs? Perhaps a buyer purchased a pack and confused misprinted/misaligned cards for being fakes? (If you can afford to lose inventory, open a pack or two from the same case to check and see if they're properly aligned?)
As a Yugioh card player, I know authentic misprinted/misaligned cards are frequently mistaken as bootleg. The ironic thing is, among collectors misprinted cards can actually be considered more valuable!
Another odd question, were the foil packages by any chance stored in a cold environment, like a garage? (Again, speaking as a Yugioh card player - but presumably the bootleg card folk-wisdom overlaps) There's a common misconception that if cards sorta stick together when taken out of the package, they must be bootleg. That can happen if packages are stored in the cold.
04-16-2021 01:06 PM
Well, I am sorry you don't believe me but that is one of the ways it works
as others have also pointed out.
I was told in detail by an English speaking ebay rep as well.
In fact I have been told by buyers that your listing is counterfeit
and I will report you. And sure enough they did and it was removed.
This was a watch in this case.
Ebay rep told me that part of the ebay system is buyers doing
neighborhood watch of items and reporting those they believe
are counterfeit. I was told ebay takes these reports serious and
they take action.
And like I said, I have done this for years and I have been reported on
for selling legit items. That doesn't come from ebay....that comes from
other sellers or buyers.
Once I had something taken off for copyright infringement, which was bogus
because copyright holders do not have rights that extend to the secondary used market.
They can only control wholesalers selling their product that is NEW.
That would be like Topps going to ebay and saying we have copyright on
all our baseball cards and no cards can be sold on ebay.
I know this is slightly off topic, but the analogy is....fake reports do affect
sellers and their ability to sell.
09-06-2021 11:07 AM
It has happened to me as well. I just did a search and found over 350 cards listed with "PSA" in the title that are graded by another company. Just rookie cards. If there was a keyword "bot" or otherwise, you would think they would be more efficient pulling title discrepancies. Besides, I thought that was why you fill in the descriptors. Sellers use keywords all of the time on all kinds of items. I doubt they are pulling items as "counterfeit" due to the title. If that was the case, why would you not get a warning to change your title rather than Perma banning your item...