Community, please help

[cnmtran]

Dear Community Member,

Please help and thank you for your input in advance.

Buyer said: YOU ARE A LOSER A LIAR. SENT YOU PHOTO PROOF TWICE, LIAR & SCAMMER. YOU KNOW EXACTLY WHAT YOU ARE DOING HAS NOTHING TO DO WITH THE PANDEMIC. MY DEAR!!!!!! GOING TO FURTHER DISPUTE THIS. AND IF I EVER GO IN YOUR DIRECTION WHEN IM IN CALIFORNIA WATCH OUT.

I sold the wigs on Mar 30 to the buyer above Item ID: 224405034826

Recently, I have sold the wigs on Apr 6 Item ID: 224405972155 to another buyer who does not dispute the wigs are 5.5 inches long after seeing my photos of the wigs.

Please give me any advise or input. Thank you.

[silverstatetreasureboxes]

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@evry1nositswindy wrote:

This has nothing to do with your question, but you cannot sell expired products, especially health care items.

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@cnmtran Well I hope you can get this " wig" transaction taken care of but there is a listing you have that you might want to reconsider. It is your lot of 6 fast food ketchup packages dated 2013. Please don't sell this expired food product, this is in danger of having spoilage and bacteria. This could cause serious harm if a child or adult were to ingest this product.

     Please think about this listing, food poisoning is a dangerous threat here and not worth " jumping on the recent bandwagon" to sell this 8 year old food products. 

[cnmtran]

Yes, which I was sent to the buyer and I sent them to the next buyer afterward. I wait until the most recent buyer to give feedback on three wigs: 10 inches or 5.5 inches. She saw the photos of measurements of the wigs such as 10 inches long. Thanks for your input.

[cnmtran]

The wigs are in an individual boxes and inside the plastic bags. I carefully took them out for photos upon customer's request. The most recent buyer afterward saw the photos of measurements of the wigs are 10 long and did not disputed those are 5.5 inches.

I wished the buyer did not do anything to the wigs at first and just requested for full refund for return the wigs to me and refused to accept partial refund. The wigs are not inside the sealed bags and I carefully took them out for photos upon the buyer's request and they are not 5.5 inches long by comparing the buyer's one photo to my photos of the wigs which can tell different parts by looking at the photos. Again, thank you for your input.

[cnmtran]

But It was not a threat like the message the buyer was sent to me. Thanks.

[evry1nositswindy]

@silverstatetreasureboxes There are several other expired items too, not just that disgusting ketchup.

[fab_finds4u]

You missed @*madison 's point.

You left a negative comment on the buyer's feedback profile. That's against policy. The fact you didn't threat has nothing to do with it. 

Your feedback reply on your feedback profile is allowed but it makes you look very unprofessional. You should've offered to accept the return instead of turning this into an ugly mess. And then you could've-should've left a feedback reply saying sold many of the same wigs with no complaints, buyer promptly offered a return label. 

[1tuna]

zippo like lighters come from PA and do not have China on them

used perfume is not allowed to be sold

[tdumonde2014]

Haven't the foggiest idea what you just said. Your listing says they are 10 inch wigs and your buyer is claiming that you sent 5.5 inch wigs. In plain, eady to understand English,  did you send the buyer 10 inch or 5.5 inch wigs?

[southern*sweet*tea]

For future reference, when someone has a complaint:

"Dear buyer,

I'm sorry you're not happy with <the item in question>.  Please return it for a full refund.

Thank you,

Seller"

Send that as many times as necessary.  No back and forth. Just repeat that like a broken record. If they want to return it, they'll figure out how to do so. No partial refunds in a case like this.

[cnmtran]

Here are most recent messages that the buyer were sent to me:

New messages from: ki-064 (20

I still want a partial refund. What I received is not what I paid for. Otherwise I will dispute it with eBay and my card. This is really turning into a pain in the ass. I didn’t do anything wrong. You listed something incorrect.

CALLING YOU??? DO NOT MESSAGE ME AGAIN. TAKE YOUR TRASH ELSEWHERE

Not sure what else to say? The description is not correct to the product you sent me end of story!! 10" is the wig i purchased and that isnt what you sent.

You can say these wigs are not Smelly or dry rotted but on no planet is any length of these wigs 10"

I know what exactly 10 inches long wigs which were sent to the buyer; sorry, I cannot afford to let him (the buyer) getting three new wigs for free. I am not only selling wigs but I also many 14k gold crosses and none of my buyer complained or disputed which I sent faked gold item not as described but gave me positive feedback. Thank you for your consideration what if you were in my situation. Most recently, another buyer has bought 3 new wigs from me even I  honestly told her what happened to me with the male buyer above; she still decided to purchase 3 new wigs; she was only concerned if they were old wigs not about 5.5 inches because she saw many photos of the 10 inches wigs from me. I did ensure her for full refund if the wigs turn out old. Hopefully, she will receive them today and enjoy her 3 new wigs, 10 inches long. Again, thank you all. Have a great time from buying and selling on eBay.

[cnmtran]

Yes, which were checked and sent out exactly new wigs to male buyer.

I got two new buyers after what the male buyer accused me of. I will wait for them

to confirm 10 inches wigs and new as they have received, and not 5.5 old wigs being accused by the male buyer. I wish that the eBay system allows me to load the buyer's (his) one photo of the wig 5.5  inches (but he bought 3 wigs from me) and my photos of the 10 inches wigs in here so the community can look at them and compare. He accused me that I sent him 3 wigs all 5.5 inches to him. I never used wig and how could I have 3 old wigs. 5.5 inches in order to cheat my buyer? I sold several 14k gold crosses to several buyers too. Did those buyers accuse me of cheating them? The answer is none; you can look at those buyer's feedback. Again, thank you for your input.

[cnmtran]

The buyer wanted partial refund and I tried to make my buyer happy. But no one can think of the buyer can take the advantage of the situation for free items. If the buyer has refused to accept partial refund and he requested to return the wigs for full refund, of course, I more than happy to accept return for full return. Again, he demanded and accepted partial refund and the partial refund was issued to him promptly; now he wants all 3 new wigs for free and refund him in full. I just have 2 new buyers after the mentioned male buyer; I cannot wait for those buyers to give me a honest feedback in order for the true comes out. I was not into wigs so where could I get old, 5.5 inches wigs to sent to my buyers in order to cheat. Why should I cheat my buyer when I have sold something else too? If one day I decide to stop selling, I just quit. 

Thank you for your input.

[pureinnocenthelp · Accepted solution]

so why was the buyer **bleep** off? was the photos the buyer sent was like the photo description? wait wait wait he just harassed you. he just said when "and if I ever go in your direction when I'm in California watch out". you need to get protection right now. people are dangerous. 

[cnmtran]

Some buyers want them for collection souvenir. Thanks.

[cnmtran]

Thank you for your advice. I will take good care of my surrounding.

I may report to California Attorney General Office.

I believe the US is the land of law in order.

If people are afraid, people will have to shut down businesses and less businesses open out there and seller will quit selling on eBay because of the threat and criminals will take control over this country.

Again, thank you for your input.