Combining 2 separate orders to the same purchaser

[irocl9815rv]

A buyer bought 2 identical items within 15 minutes of each other. I selected combine order as I was printing the label since they were going to the same address. eBay only paid me for one of the items instead of both. Anyone know why that might be?

[monica-sells]

both sales registered properly (if it's the wall chargers)

....just make sure that the buyer paid for both (check under awaiting payment, too)

did ebay say to ship BOTH?

Combining the order for shipping should have no effect on payment....they should have been separate line items in awaiting shipment (Paid)

[bashort]

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@irocl9815rv wrote:

A buyer bought 2 identical items within 15 minutes of each other. I selected combine order as I was printing the label since they were going to the same address. eBay only paid me for one of the items instead of both. Anyone know why that might be?

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Was it "free shipping"?

One thing that I miss about free shipping is when a buyer bought more than 1. 

[dhbookds]

eBay only paid me for one of the items instead of both. Anyone know why that might be?

Buyer changed his mind about wanting 2.........or made a mistake and bought the 2nd one, not realizing the first sale had gone thru......

[wastingtime101]

I can see both sales on July 7th within about half an hour of each other.

Did you review your financial transactions page here to see if one of the payments is on hold?

Did you review your shipped orders here to make sure tracking is showing next to both orders? Did you check that same page under "date buyer paid" to make sure the buyer paid for both orders?