Closing store reverting to no returns. Free returns is not worth TRS

[sparrow421]

Just want to throw my hat into this. I dealt with the constant changes to requirements for TRS but this one is just too far. Im not mad or anything just a little dissapointed. I put a lot of effort into my store, making sure i always kept 100% positive feedback, but this new policy is going to attract major scammers. All because eBay wants to be more like Amazon.

I have been thinking of dropping the store for a while now anyways and this seems like a better time than any. So to all of those who are going to try to keep TRS, good luck!

(Yes this is an alt account, i dont make forum posts with my business account)

[sodelight]

The fact is ebay already has all sellers offering Free Returns, since all a buyer has to do is lie within their reason for return and most who actively return know this. So all this is doing is saying on the listing Free returns!

The benefit now is if they send something different back or lie stating it's not as described, when you see it's fine upon return, seller can refund a lesser amount and ebay has to take the heat from the buyer. This means you can deduct the cost of the return from their refund. Once a habitual returner finds this happening to them a few times, I'll bet they look elsewhere for their Free Returns!

However, I don't know if ebay will still be requiring a reason for return, when a seller states Free Returns. Regardless, they still have the option to not refund the full amount on a case by case basis.

[ymeagainlord]

I doubt very much eBay will back you paying 50% if "the item is returned fine" when the buyer said it was defective. More to be used for if you sell a NWT item that's returned stained, no tags and having been used I'd think.

[carlmarxx]

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@sodelight wrote:
The fact is ebay already has all sellers offering Free Returns, since all a buyer has to do is lie within their reason for return and most who actively return know this. So all this is doing is saying on the listing Free returns!

The benefit now is if they send something different back or lie stating it's not as described, when you see it's fine upon return, seller can refund a lesser amount and ebay has to take the heat from the buyer. This means you can deduct the cost of the return from their refund. Once a habitual returner finds this happening to them a few times, I'll bet they look elsewhere for their Free Returns!

However, I don't know if ebay will still be requiring a reason for return, when a seller states Free Returns. Regardless, they still have the option to not refund the full amount on a case by case basis.

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I have  noticed  that some sellers do the No question Asked  Return  for any reason Buyer pay's for returns . Always  get hit with phony Snad disputes  by their  buyers  in order to avoid  paying return shipping .      

[carlmarxx]

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@sodelight wrote:
The fact is ebay already has all sellers offering Free Returns, since all a buyer has to do is lie within their reason for return and most who actively return know this. So all this is doing is saying on the listing Free returns!

The benefit now is if they send something different back or lie stating it's not as described, when you see it's fine upon return, seller can refund a lesser amount and ebay has to take the heat from the buyer. This means you can deduct the cost of the return from their refund. Once a habitual returner finds this happening to them a few times, I'll bet they look elsewhere for their Free Returns!

However, I don't know if ebay will still be requiring a reason for return, when a seller states Free Returns. Regardless, they still have the option to not refund the full amount on a case by case basis.

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I  was amazed  about  the folks that  run ebay   will not follow  real Industry retail standard's   for both  B/M and Online  Merchant 's   Can do  No refund 's,No Return's   for damaged or Altered  items by the Buyer!   This covered in both  State and Federal   Consumer and Merchant  Return Protection  Rights policy's.

[nowthatsjustducky]

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@carlmarxx wrote:

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@sodelight wrote:
The fact is ebay already has all sellers offering Free Returns, since all a buyer has to do is lie within their reason for return and most who actively return know this. So all this is doing is saying on the listing Free returns!

The benefit now is if they send something different back or lie stating it's not as described, when you see it's fine upon return, seller can refund a lesser amount and ebay has to take the heat from the buyer. This means you can deduct the cost of the return from their refund. Once a habitual returner finds this happening to them a few times, I'll bet they look elsewhere for their Free Returns!

However, I don't know if ebay will still be requiring a reason for return, when a seller states Free Returns. Regardless, they still have the option to not refund the full amount on a case by case basis.

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I have  noticed  that some sellers do the No question Asked  Return  for any reason Buyer pay's for returns . Always  get hit with phony Snad disputes  by their  buyers  in order to avoid  paying return shipping .      

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I did have more than my share of those when I did have a return policy.  The most notorious was the lady who bought a pair of Laser Tag type guns and targets, then filed SNAD because she couldn't find anyone to play with her.  Having to pay shipping both ways ate up probably a quarter year's worth of TRS discounts (back then it was all part of TRS and not the separate TR+).

After I switched to No Returns, the return requests have been exceedingly rare, and most of those were legitimate in my assessment.  So just because buyers can lie out both ends to avoid paying return shipping, it does not mean they will, and I can still hold to my belief that most people are honest and ethical even when given free opportunity to prove otherwise.

I also still believe that how a person perceives everyone else as far as ethics and honesty go is a reflection on themselves.

[turquoisetulips]

Ebay still has a good thing going - but tends not to listen to those who use the site but trying to keep up with what everyone else is doing. Don't ruin a good thing Ebay - you have a lot of us who still love the site and want to do business here - but even our patience is being tested. Tunicsalot - unquote 

Well said and I hope they listen . Tulips 

[turquoisetulips]

Ebay still has a good thing going - but tends not to listen to those who use the site but trying to keep up with what everyone else is doing. Don't ruin a good thing Ebay - you have a lot of us who still love the site and want to do business here - but even our patience is being tested. Tunicsalot - unquote 

Well said and I hope they listen . Tulips 

[turquoisetulips]

The problem is whether 2 returns now will morph into significantly more when customers can return for free. I sell books and what could be easier than to buy a book, read it, and return at no charge for a refund? Or buy a DVD and watch it, then return. Etc. keziak - unquote ---------------------

Or a buyer purchasing a holiday theme necklace [ like what I mainly sell]  ,, wear it on the holiday  and then return it at my expense ? That's like paying people to rent your stuff . Bad bad bad . Tulips 

[turquoisetulips]

I also still believe that how a person perceives everyone else as far as ethics and honesty go is a reflection on themselves. nowthatsjustducky - unquote --------------------------

That is absolutely true . There's a saying that goes '' A  suspicious mind  is usually the one most guilty '' .  Tulips 

[ittybitnot]

I also still believe that how a person perceives everyone else as far as ethics and honesty go is a reflection on themselves.

I would respectfully disagree.  Everything I know about crooked buyers and sellers  I learned right here on this site.  After 20 years as a seller, if I want something for free I now know how to do it.  Knowing how and being cautious in my dealings is not a poor reflection on my integrity.  I could use a new cell phone.  

[sharingtheland]

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@yuzuha wrote:

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@keziak wrote:

The problem is whether 2 returns now will morph into significantly more when customers can return for free. I sell books and what could be easier than to buy a book, read it, and return at no charge for a refund? Or buy a DVD and watch it, then return. Etc.

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Customers already can return for free-- all they have to do is claim SNAD and there's nothing you can do to fight it.  So if you don't already get many returns, I doubt that changing to free returns would do much of anything.

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I wonder what the percentage difference will be between buyers who currently "know" to file SNAD to get a free return and those who will now see FREE RETURN !!  and use it.  I'm going to bet that changing to free returns will have some impact.

Two or three of the things I sold this week would cost me well over $30-$40 in free return shipping.  Ebay has that East Coast Seller/West Coast Buyer For Heavier Items Collect 10% Fee Algorithm successfully programmed; no glitches there.

I've never chased the TRS+ carrot so no loss of teensy discount to worry about.  I have always had 2-day handling but of course I qualify for that GD.  I hope the Opt Out works (anyone want to take bets?).  And I have absolutely no faith in ebay covering my rear and allowing me to discount a refund due to damage of returned item or opened packaging.

I'm going to try the new Filene's Basement store level.  I have only 30-50 items listed now as opposed to hundreds in the past which means I don't really need a store but I still want the MM (whatever it's called) and category capabilities.   And maybe someday my interest/enthusiasm will return and I will list more of the piles.  But I doubt it.  When these 30-50 items are gone, I'm 95% sure I'm outta here and done trying to keep up with "industry standard" programs and policies.  

I've already donated sooooo much inventory. 

[carlmarxx]

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@ittybitnot wrote:

I also still believe that how a person perceives everyone else as far as ethics and honesty go is a reflection on themselves.

I would respectfully disagree.  Everything I know about crooked buyers and sellers  I learned right here on this site.  After 20 years as a seller, if I want something for free I now know how to do it.  Knowing how and being cautious in my dealings is not a poor reflection on my integrity.  I could use a new cell phone.  

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Yea ! I been on ebay buying with  first item back  in 1997  with my second ID .  That  being said  I agree ebay had some problem sellers  a long with problem buyers .  The FBI  reports  for  all  online  showed  buyer fraud going up  around 2006  where  as seller fraud  had droped   and stayed at bottom . 

[ymeagainlord]

Yep I agree. It WILL have an impact on returns, in the same manner that it impacted returns when they changed to seller pays returns on SNADS. Amazing how many remorse returns have now morphed into SNADS.

SIGNIFICANTLY not as described, first became now just plain Not as described (no matter how insignificant the difference) and NOW it appears it's become NAE - Not as expected...like when the buyer is upset she ordered a sz 8 dress EXPECTING to be able to squeeze her now sz 12 body into it.