eBay

holmaneva-2 · ‎06-08-2019

Greetings All:

I sold 2 items on an Auction Listing. The buyers went over the 2 day period to pay, so I opened a UPI on both items. Both buyers quickly paid and I shipped the items. However, the Ebay note "eBay note: An unpaid item case is open for this transaction." is still attached to these sold listings. In the past it would be removed and replaced with one saying the item's been paid for and the case is closed.

In the listings "more action" drop down section to the right, there is an option to close the case. Selecting this option take me to the "resolution center", but I see no selection option to close these cases.

I don't know if these still register on the buyer's side as still open or not, but it seems best to proceed like they are and try and close them: How do I close these cases?

roadking5555 · ‎06-08-2019

@holmaneva-2 wrote:
Greetings All:

I sold 2 items on an Auction Listing. The buyers went over the 2 day period to pay, so I opened a UPI on both items. Both buyers quickly paid and I shipped the items. However, the Ebay note "eBay note: An unpaid item case is open for this transaction." is still attached to these sold listings. In the past it would be removed and replaced with one saying the item's been paid for and the case is closed.

In the listings "more action" drop down section to the right, there is an option to close the case. Selecting this option take me to the "resolution center", but I see no selection option to close these cases.

I don't know if these still register on the buyer's side as still open or not, but it seems best to proceed like they are and try and close them: How do I close these cases?

I just posted this in another topic that a seller had the same problem.

I just went through this this am. It was a manual unpaid item case from a day ago, the buyer paid last night and then I got the "ship now message from eBay" I checked Paypal and the funds and transaction were there. But.... the case was still open as of last night. Figured the system was slow.

I checked early this am and it the case was still open, I went to the resolution center and all I saw on the drop down menu to the right (under "actions") was receive fees or something to that effect. I was not sure so I called CS, apparently you click that and then a screen pops up and allows you to cancel the case.

It seems weird, it is not spelled out correctly and I was not sure what would happen if I hit receive fee's.

So something changed, I have not had a case to close In a while, I thought they always closed when the buyer paid? I can't remember.

roadking5555 · ‎06-08-2019

Just looked at my notes, what it says is ''Receive fee credit' on the drop down in the resolution center. It does not say close case until after you click on it.

I guess we have to close it manually, but there has to better wording than ''Receive fee credit'....confusing.

goodluckselling · ‎06-08-2019

I do not have any awaiting payment transactions right now so I can not look at the path I have taken in the past for scenarios like you are describing, but I do recall going to the transaction and using the drop down box for that transaction and had an option to stop or delete the UPI dispute.

Good Luck Selling!

holmaneva-2 · ‎06-08-2019

@roadking5555 wrote:
Just looked at my notes, what it says is ''Receive fee credit' on the drop down in the resolution center. It does not say close case until after you click on it.

I guess we have to close it manually, but there has to better wording than ''Receive fee credit'....confusing.

The "receive fee credit" method of closing the case is only for when the buyer has not paid and you want to get your fees back, is it not? These buyers have paid, so I don't need to get my fees back, just close the case.

holmaneva-2 · ‎06-08-2019

I should add that I started the UPI manually.

roadking5555 · ‎06-08-2019

@holmaneva-2 wrote:
@roadking5555 wrote:
Just looked at my notes, what it says is ''Receive fee credit' on the drop down in the resolution center. It does not say close case until after you click on it.

I guess we have to close it manually, but there has to better wording than ''Receive fee credit'....confusing.
The "receive fee credit" method of closing the case is only for when the buyer has not paid and you want to get your fees back, is it not? These buyers have paid, so I don't need to get my fees back, just close the case.

Yes...That is why I was confused this am when the case was still open. rather than take a chance of clicking ''Receive fee credit". I called Customer support and they told me to click that and then It allowed me to close the unpaid item case on the next screen.

If your not sure you can call CS.

roadking5555 · ‎06-08-2019

@holmaneva-2 wrote:
I should add that I started the UPI manually.

Mine was a manual UPI case also.

holmaneva-2 · ‎06-08-2019

So what about the fees you received. How does all that accounting get straightened out?

holmaneva-2 · ‎06-08-2019

A pass code to talk to a CSR? This is a new and not improved thing. Might be best to let it age off and worry about it if the buyer complains.

roadking5555 · ‎06-08-2019

@holmaneva-2 wrote:
So what about the fees you received. How does all that accounting get straightened out?

I am not sure what you mean. I manually closed the case after talking to CS, Nothing looks different than normal after closing the case. I have the payment, I shipped, and it says case closed. no fees back to me.

Maybe call CS and ask them. I just started a new topic in Technical issues, it seems the wording can be changed to make it less confusing to manually close a UPI case.

roadking5555 · ‎06-08-2019

@holmaneva-2 wrote:
A pass code to talk to a CSR? This is a new and not improved thing. Might be best to let it age off and worry about it if the buyer complains.

The buyer will get an undeserved strike against his/her account. 2 of those and they will be limited to bidding/ buying on most listings if the seller has his "buyer requirements" in place.

The buyer paid, they should not have a strike.

call CS, you get a code to input when you call. easy peasy

beardedbovine · ‎06-08-2019

@holmaneva-2 wrote:
So what about the fees you received. How does all that accounting get straightened out?

@holmaneva-2

When you select "receive fee credit" it does not automatically refund your fees. It takes you to a screen that presents you with a choice to receive a fee credit if the buyer has not paid, or to close out the case (no fee credit) if the buyer has paid. You want to choose the latter.

@Anonymous

Trinton, since this process has changed to manual there is room for improvement with the process and wording presented. Instead of "receive fee credit" as a choice, perhaps it should say "close case" instead. On the next page it would still give the seller a choice between receiving a fee credit for an unpaid item or simply closing the case because payment was received.

Also... why was this changed to a manual process? The case used to close automatically when a payment was made.

roadking5555 · ‎06-08-2019

@beardedbovine wrote:
@holmaneva-2 wrote:
So what about the fees you received. How does all that accounting get straightened out?
@holmaneva-2

When you select "receive fee credit" it does not automatically refund your fees. It takes you to a screen that presents you with a choice to receive a fee credit if the buyer has not paid, or to close out the case (no fee credit) if the buyer has paid. You want to choose the latter.

@Anonymous

Trinton, since this process has changed to manual there is room for improvement with the process and wording presented. Instead of "receive fee credit" as a choice, perhaps it should say "close case" instead. On the next page it would still give the seller a choice between receiving a fee credit for an unpaid item or simply closing the case because payment was received.

Also... why was this changed to a manual process? The case used to close automatically when a payment was made.

My thoughts exactly. Started a topic in technical issues, I think something has changed, but the wording is confusing...."receive fee credit" instead of maybe further actions that bring up the choices on the next page.